MINI of Fairfield County

Service department was communicative as well as helpful in regard to the issue my Mini Paceman was having. in regard to the issue my Mini Paceman was having. More

I called to say I was running late and if I could have the shuttle available and if there was anything I could do ahead of time so I could get to work and they said no just a signature and I could be off the shuttle available and if there was anything I could do ahead of time so I could get to work and they said no just a signature and I could be off to work. When I arrived it took me longer than I had expected in line to finally get into the shuttle. Then when I was at work I received a call. I returned the call and spoke with the someone but not the one who left the message. She never told the other one that I called. So I had to call about 330 to check to see if anyone was going to pick me up like I had asked in the morning. She said she she could have an Uber pick me up. I asked what about the shuttle that I’ve always had since I’ve been bringing my car there forever. More

They promptly addressed my repair including managing the warranty process. I felt in good hands. warranty process. I felt in good hands. More

Very friendly staff. Very customer focused. Excellent communication and cost effective with the customer in mind! Very customer focused. Excellent communication and cost effective with the customer in mind! More

A HUGE thank you to the team at MINI of Fairfield County! Most especially Liz Escobar, Cara, Scott and Jeff Laporte! You make me feel like a member of your family. When my dog, Blue, and I come in for servic Most especially Liz Escobar, Cara, Scott and Jeff Laporte! You make me feel like a member of your family. When my dog, Blue, and I come in for service, you have treats for her, coffee for me and you take such great care of us and our Mini S. Thank you for the excellent personalized service and for the great energy you put behind the work you do, people you help and the service you provide. Don’t stop what you do! You are ALL setting the bar so high and you do it with kindness, grace, care and professionalism! - Melissa Azulay and Blue More

Cara was fantastic. I had an appointment the following day but because of an emergency, I had to bring my clubman in. Cara did not hesitate to get me a loaner quickly so I had an appointment the following day but because of an emergency, I had to bring my clubman in. Cara did not hesitate to get me a loaner quickly so late in the afternoon. My questions were answered right away and I had a pleasant first time experience at the dealership. More

Exceptional customer service. Friendly scheduler. Valet pickup was courteous. I appreciated the video message with details about the condition of my car. Thank you! Friendly scheduler. Valet pickup was courteous. I appreciated the video message with details about the condition of my car. Thank you! More

Amazing service from the video to the washed car and cleaned inside mats. Above and beyond Bravo!!! cleaned inside mats. Above and beyond Bravo!!! More

Excellent service and overall professionalism. Only problem was that my original pre-approval was for a brand new mini, and instead of showing my choice of new minis, another hit on my report wa Only problem was that my original pre-approval was for a brand new mini, and instead of showing my choice of new minis, another hit on my report was done for another pre-approval for the 2019 clubman. More