MINI of Fairfield County

This was the worst experience I have ever had getting service. I had service in November, and was told they needed to order a part to repair the rear bumper lamp assembly. They never contacted me that service. I had service in November, and was told they needed to order a part to repair the rear bumper lamp assembly. They never contacted me that the part had arrived, and I finally had to call them to find out if they had the part, and then to schedule service. I was told I couldn't wait for my car, and that they would provide me with a loaner. They quoted me a price of around 200 dollars for an oil change and instllation of the part. At 4:30 that evening, they contacted me, and told me that the socket, (the one I had purchased the part for) was burnt, (which was why it was ordered in November) and that it would cost me an additional $200 to repair it. I told them that was the part that I had already paid for. They then said that they were sorry for the confusion, and that they would order the socket, at no additional cost. I contacted them the next morning, and told them I need the car back as soon as possible, but they could not give me a specific time, so I decided to drive down (40 minute drive) and wait for my car. When I arrived, the service manager? told me that they were working on it, the the technician was wiring up the plug for the assembly. Obviously he was lying, because I know these plug assemblies are prewired. When they finally finished, the charged me $328 for the repairs, well over the original quote, As a result of this, I will never go have service done at a Mini dealer, in fact, I will never buy a Mini again. I will also tell all my friends to never buy a mini. More

Very organized, patients and kind. Thank you so much. Very appreciated. Will come back again. Thank you so much. Very appreciated. Will come back again. More

Attentive service, good communication, looked after everything that was needed. No issues about covering minor additional updates needed. everything that was needed. No issues about covering minor additional updates needed. More

They were a nice ground of people to work with and had the car that I was looking for. the car that I was looking for. More

Liz and Scott were professional, accommodating and detailed in their approach to a difficult, emotional set of challenges. detailed in their approach to a difficult, emotional set of challenges. More

I have been dealing with this dealership for almost 20 years and they are Always helpful years and they are Always helpful More

Very nice team at the service desk. They were quick to answer my questions and worked on my behalf with mini corporate. My issue is with the back office. They leave me messages with bad They were quick to answer my questions and worked on my behalf with mini corporate. My issue is with the back office. They leave me messages with bad phone numbers to call them back at and then don’t return calls. They left me hanging for 3 months waiting to let me know the part I was waiting for showed up. More

Service was excellent and completed before the promised delivery time. Car mats were cleaned as well! delivery time. Car mats were cleaned as well! More

Kind and helpful when we went for service. Thank you for a positive experience, mini. Thank you for a positive experience, mini. More

Pleasant, professional, proficient throughout. Why fifteen word minimum? I summed it up in four words! Why fifteen word minimum? I summed it up in four words! More