MINI of Fairfield County

Love the dealership. Love Joy who sold me my first mini. Felt mis-lead when I brought car in for an alignment in May. I was under the impression that the diagnostic servi Love Joy who sold me my first mini. Felt mis-lead when I brought car in for an alignment in May. I was under the impression that the diagnostic service was included in the $195 quoted price. Instead I had to pay a lot more. First time I felt attitude at this service center. The average person is not knowledgeable to auto services. We trust our service department to dummy it down so we understand that when we say YES to something we think it is included in the price that was quoted. We don’t know it is additional or above the quoted price. I’ve been in sales for 40 years. For the first time I felt like I had been HAD from this service department. That makes me sad. More

Fabrizio Reda was extremely competent, Joy very helpful, I am very pleased with the whole experience. I am very pleased with the whole experience. More

Problem was correctly identified and corrected. Was given good advice from the staff on how to maintain the vehicle. Was given good advice from the staff on how to maintain the vehicle. More

Incredible response and customer service. Like the old days- when customer service mattered to businesses and employ ease were trained to treat customers as though the were valued. Refreshing Like the old days- when customer service mattered to businesses and employ ease were trained to treat customers as though the were valued. Refreshing. And in addition, obviously important- skilled and trained mechanics doing only that which is needed - and doing it for a fair price. I award Mini of Fairfield 10 stars ! More

I feel like the service here has greatly improved since 1) they began offering home pickup/dropoff of vehicles 2) they have started including a video walkthrough of the car while it's on the lift showing w 1) they began offering home pickup/dropoff of vehicles 2) they have started including a video walkthrough of the car while it's on the lift showing what they're inspecting and what they've found. This definitely makes for a 5 star service experience for me! More

it is a nice area: clean, quick, helpful service,, good coffee. Good communication with the service dept. coffee. Good communication with the service dept. More

Everyone was very helpful and courteous. I would recommend Mini if Fairfield to anyone looking for a Mini I would recommend Mini if Fairfield to anyone looking for a Mini More

No Wait, finished quickly, same loaner as my car. What’s not to like? Will go back What’s not to like? Will go back More

Very helpful in confirming previous diagnostics and recommending measures to set sensors. Passed emissions the next day! recommending measures to set sensors. Passed emissions the next day! More

Jeffrey Laporte was so helpful! Made the entire experience of buying our certified preowned highly enjoyable. The entire team was responsive, friendly and professional. Made the entire experience of buying our certified preowned highly enjoyable. The entire team was responsive, friendly and professional. More