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Lux Motors - Evansville

Evansville, IN

4.8
347 Reviews

3030 N Green River Rd

Evansville, IN

47715

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347 Reviews of Lux Motors - Evansville

December 15, 2018

These reviews are bogus We purchased a truck 2 months ago and were told it was covered by a warranty front to back. We have since put a total exhaust on it costing $1100. And More

by Tana 1959
Customer Service
Recommend Dealer
No
Employees Worked With
Russell
Dec 17, 2018 -

Lux Motors - Evansville responded

We appreciate your business and are very sorry you feel that way about our company. On November the 5th your son reached out by text to let Russell know the vehicle would not start that morning. Russell asked if he left a light on or a door open that would cause the battery to drain. Russell suggested he go to Autozone to check the battery. Your son reached back out and said it wasn't the battery and we never heard another word until later when it was in regards to the exhaust. We went to work as soon as we found out there was an issue with the exhaust. The owner of Lux Motors reached out the the owner of the warranty company when this was brought to our attention. The owner of the warranty company reached out to the technician and left a few messages, then he reached out to the manager of the service department and was told he needed to speak to the service technician (which messages where left). We were told, once the service technician reached out, that the exhaust would not be covered by warranty. The amount charged from the company who did the work was very expensive so our proposal to correct this problem was to offer exhaust at our cost. We also asked that you bring the vehicle to us so we could do the work here which would have resulted in the cost of the exhaust only, nothing close to $1100. You made us aware that you went ahead and had the work done before you finalized things with us. We were just now made aware of the ball joints Saturday and there was no one we could reach out to on Saturday. We work hard to make our customers happy but on the flip side it still is a used vehicle. We do our due-diligence and we are always open for our customers to do the same when buying a used vehicle. Again, we are very sorry you feel this way about Lux.

December 12, 2018

Excellent place Excellent service and wonderful people to work with! Nick, you and Russell did a wonderful job on making the transition so pleasant. I will highly re More

by Juju
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas King
December 08, 2018

Great experience Phil and Russell were very friendly, easy to work with, and not pushy in the least bit. They went above and beyond to make sure I had a great experien More

by cainensherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Phil Roberts
December 04, 2018

Good vehicles I bought a used 2012 Nissan Altima really nice vehicle. Haven’t had any problems runs and drives great! No issues with it good prices. More

by Space345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McElroy
November 24, 2018

Outstanding service. Nick and team were easy to deal with and there were no hidden fees or issues like other high end dealers. Very fair pricing. Will do business with ag More

by Mrbochan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas King
November 23, 2018

Awesome selection and service!! Great experience with Lux!! Was apprehensive at first looking at a vehicle online but Nick was very patient and informative. Nick and Russell we're ve More

by Oposadas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Nicholas King
November 19, 2018

The Lux Life Very satisfied with the business and salesman as a whole. Nick was very persistent on getting me in something I absolutely loved. I am super happy w More

by Garmon3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Nicholas King
November 17, 2018

Very friendly and helpful. Went above and beyond the normal car salesman pitch. Was very impressed and will look there first when we look to purchase another vehicle in the futu More

by walscud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Phil Roberts
November 15, 2018

Excellent service Phil and Ryan were excellent to deal with. They were not pushy at all (we actually set around and BS'd for a good 45 minutes lol) I would recommend to More

by Hr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Phil Roberts
November 10, 2018

2016 Ford F-150 Limited I was using the Web to searching Custom 2016 F-150 Limited. And pulled one of the search engines pulled up Lux Motors website and I submitted for fur More

by 2016 F-150 Kimited
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Bill McElroy
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