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Lux Motors - Evansville

Evansville, IN

4.7
348 Reviews

3030 N Green River Rd

Evansville, IN

47715

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348 Reviews of Lux Motors - Evansville

January 24, 2025

I bought as SUV in October 2024 and gave this dealership 5 stars. The salesperson Phil was very nice but of course that was to sell the car. I saw the right-side quarter panel was buckled; he said no probl More

by sheriluv1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
General Manager, Phil Roberts
Jan 24, 2025 -

Lux Motors - Evansville responded

Thank you for sharing your experience with us. I truly regret that your purchase and the events that followed have caused frustration. At Lux Motors, we are committed to providing the highest level of customer satisfaction, and I take this matter very seriously. I want to clarify that it is our policy for sales associates to ride with customers during test drives due to insurance requirements. This is a standard practice and not meant to hide anything from our customers. Transparency is extremely important to us, and I’m deeply sorry if it came across otherwise in your situation. Regarding the condition of the vehicle, we hadn’t had it very long at all, and while we worked to address the quarter panel and sunroof issues promptly, it seems we fell short in fully meeting your expectations. That’s not how we do business, and I apologize for any miscommunication or delays. I’m currently looking into what happened with the follow-up and why these concerns were not resolved to your satisfaction. This is not reflective of the way we handle our customer relationships, and I want to make this right. Please reach out to our dealership directly at your convenience, and one of our managers will be happy to assist you further. We value your feedback and hope to resolve this matter to your satisfaction. Thank you again for bringing this to my attention. Sincerely,

June 05, 2024

The team at Lux Motors has set a high bar for what car buying should be like. I highly recommend Lux Motors and Kaivon for anyone in the market for a new vehicle. They have earned my trust and future busi More

by sammyxwheeler25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaivon Davis
June 05, 2024

Outstanding experience at Lux Motors, thanks to Kaivon. He’s knowledgeable, patient, and genuinely cares about finding the perfect car for his customers! Highly recommend Lux Motors and Kaivon! More

by grace
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kaivon Davis
May 28, 2024

xxxx of a guy and an even better salesman. Would definitely recommend if you’re looking to buy! More

by brennankeen13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaivon Davis
May 23, 2024

I do not recommend this dealer. We had to do our paperwork twice in a 1 week period because they messed it up. Then when working with our lender we were told that the “mandatory” ex More

by BSpald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Russell, Tarnche Hull
May 13, 2024

Lux motors is a fantastic dealership! I purchased my car online and I am located in Florida they made me feel comfortable and confident with my purchase. Kaivon made sure that I was getti More

by Bryan Valadares
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Kaivon Davis
April 07, 2024

Not our first time buying here! Not our last time buying here! They always get it done. More

by sam.gharst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tarnche Hull
April 05, 2024

The best place and customer service for your next vehicle purchase awesome people the best More

by Kaylanhg
Recommend Dealer
Yes
Employees Worked With
Phil Roberts
March 30, 2024

Excellent experience. Kaivon and the team at Lux Motors made the process super simple and stress free! They did everything in their power I feel like to get me into the tr More

by carpkiller645
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaivon Davis
March 30, 2024

Phil was very professional and helped me make my car buying experience smooth and simple. 5 stars! Thank you! More

by Matt.riegert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Phil Roberts, Luke Mcdaniel
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