Luther Park Place Motor Cars

Overall a very nice staff. The dealership building was impressive with excellent car selection. Sales staff was amazing, very attentive to my needs and questions. The dealership building was impressive with excellent car selection. Sales staff was amazing, very attentive to my needs and questions. More

Salesperson had great communication. Honest about vehicle, condition, and was easy to work with on the purchase. It's a distance from where I live to the dealership but worth the trave Honest about vehicle, condition, and was easy to work with on the purchase. It's a distance from where I live to the dealership but worth the travel to work with Brayan. More

Very personable, knowledgeable, relaxed sales and support staff. Pleased with my first purchase so far will let you know about service accommodations after first visit staff. Pleased with my first purchase so far will let you know about service accommodations after first visit More

I like them enough to go back and purchase a second car this year. We now have TWO BMWs! this year. We now have TWO BMWs! More

I had a very favorable experience working with Sergei. He was very knowledgeable about all aspects of all the cars I looked at, he was honest, transparent, very helpful, and went above and beyond to make He was very knowledgeable about all aspects of all the cars I looked at, he was honest, transparent, very helpful, and went above and beyond to make certain that I knew and understood all of the aspects of the car I was purchasing through him More

Please see prior reviews for issues with pricing & communication. It was a below average experience with sales but excellent with service communication. It was a below average experience with sales but excellent with service More

The dealership is incredibly clean. The personnel, from the front desk staff to the agents are kind and helpful. The response time was quick and all questions were thoroughly answered. The personnel, from the front desk staff to the agents are kind and helpful. The response time was quick and all questions were thoroughly answered. More

Both my wife and I had an OUTSTANDING experience with the car shopping at Luther VW in Rochester. Our sales person Rebecca (Becky) was professional and great to work with, not once did we feel pressure to ma car shopping at Luther VW in Rochester. Our sales person Rebecca (Becky) was professional and great to work with, not once did we feel pressure to make a purchase. She was also very knowledgeable about the new ID.4 that we came in to look. If she did not know she would find the answer(we love the honesty). Rebecca and the staff at Luther VW where a big part as why we chose to buy the ID.4 that day. We would recommend going to seeing Luther VW in Rochester for your car buying needs. More

Great service from everyone at Park Place. I placed an order for Performance Center Delivery and it was handled flawlessly. Even thought it's a little drive I hope to check out their service d I placed an order for Performance Center Delivery and it was handled flawlessly. Even thought it's a little drive I hope to check out their service department as well. More

Updated review Less than 10 days after signing the deal . I had to go back 2 times for incomplete documentation. The car had a minor damage likely at the time of shipping I had to make multiple calls visit . I had to go back 2 times for incomplete documentation. The car had a minor damage likely at the time of shipping I had to make multiple calls visits to get updates on the promised parts , finally I was just informed that the plates on the car were the wrong one and I need to bring the car to put the new plates on …. I know this dealership has some good reviews .. I wish our experience was better .. but so far things have been very disappointing. More