Luther Park Place Motor Cars

The dealership is incredibly clean. The personnel, from the front desk staff to the agents are kind and helpful. The response time was quick and all questions were thoroughly answered. The personnel, from the front desk staff to the agents are kind and helpful. The response time was quick and all questions were thoroughly answered. More

Both my wife and I had an OUTSTANDING experience with the car shopping at Luther VW in Rochester. Our sales person Rebecca (Becky) was professional and great to work with, not once did we feel pressure to ma car shopping at Luther VW in Rochester. Our sales person Rebecca (Becky) was professional and great to work with, not once did we feel pressure to make a purchase. She was also very knowledgeable about the new ID.4 that we came in to look. If she did not know she would find the answer(we love the honesty). Rebecca and the staff at Luther VW where a big part as why we chose to buy the ID.4 that day. We would recommend going to seeing Luther VW in Rochester for your car buying needs. More

Great service from everyone at Park Place. I placed an order for Performance Center Delivery and it was handled flawlessly. Even thought it's a little drive I hope to check out their service d I placed an order for Performance Center Delivery and it was handled flawlessly. Even thought it's a little drive I hope to check out their service department as well. More

Updated review Less than 10 days after signing the deal . I had to go back 2 times for incomplete documentation. The car had a minor damage likely at the time of shipping I had to make multiple calls visit . I had to go back 2 times for incomplete documentation. The car had a minor damage likely at the time of shipping I had to make multiple calls visits to get updates on the promised parts , finally I was just informed that the plates on the car were the wrong one and I need to bring the car to put the new plates on …. I know this dealership has some good reviews .. I wish our experience was better .. but so far things have been very disappointing. More

Sales and finance were helpful and good. Went to drive away in my car and it turned out service hadn’t even inspected it. They had the car a week with no communication despite my inquiries. Went to drive away in my car and it turned out service hadn’t even inspected it. They had the car a week with no communication despite my inquiries. I had to go there twice to find out about MY car. To this day, not sure what they did. Your VW service department is awful. I won’t be back. More

Had an excellent experience at Luther Park Place! ! Everyone was professional and friendly and I could tell they worked to get me the best deal possible for my car! Never in a rush to get you out the ! Everyone was professional and friendly and I could tell they worked to get me the best deal possible for my car! Never in a rush to get you out the door and everyone goes the extra mile. Especially impressed with Aaron Bianchi for taking the time to get us through the financing part explaining each step with ease and being patient throughout the process making sure we walked away happy! More

Great and friendly service and a superb selection of vehicles. Brayan was great to work with, friendly and knowledgable. vehicles. Brayan was great to work with, friendly and knowledgable. More

Initial valuations for trade-in are systematically low. Communication is sluggish specially email based one. As someone who had many VW Cars there was no loyalty incentives offered or discussesd. They are Communication is sluggish specially email based one. As someone who had many VW Cars there was no loyalty incentives offered or discussesd. They are part of the costco auto program but very resistant to sharing or even discussing costco pricing... Not sure why. The good; New dealership building is nice and clean. The service department is excellent and very customer oriented, it is actually the best part of this dealership. More

Paul did a wonderful job showing the details of the car. Financial paperwork was cumbersome with some of the info they required and getting sold on wax jobs and warranties was painful. Financial paperwork was cumbersome with some of the info they required and getting sold on wax jobs and warranties was painful. More

Karl Schmidt was our Sales Consultant and Kate arranged all the financial paperwork. They both were amazing to work with and I highly recommend Luther Auto. Karl was our first point of contact. He coordina all the financial paperwork. They both were amazing to work with and I highly recommend Luther Auto. Karl was our first point of contact. He coordinated our test drive and all steps along the way, and he followed up even after the purchase was done to make sure everything was going well. More