Luther Park Place Motor Cars

Easy arrival process and on time. Shuttle to and from medical center was appreciated. Slight delay to pickup car due to hand washing ( machine down). medical center was appreciated. Slight delay to pickup car due to hand washing ( machine down). More

Good sales and finance staff. Great deals - 8% lower than Twin Cities. Trade offer twice as good. Great car nicely prepped. No pressure. Written offers. Twin Cities. Trade offer twice as good. Great car nicely prepped. No pressure. Written offers. More

Never felt like staff were totally up front with me. Ended up with a car I’m not completely happy with because of issues I discovered on my own after the sale regarding a national settlement. They accep Ended up with a car I’m not completely happy with because of issues I discovered on my own after the sale regarding a national settlement. They accepted my first return based on their confusing communication. It’s not their policy to accept a second return even though I was ready to purchase the first car I returned because I was happier with it. I was also ready to purchase another vehicle, but I will look elsewhere. All I can say is do extensive research on the car you are planning on buying, because you may not be told of concerns. More

Service at VW is always on time, professional and done with great care. Good information up front and to the point follow up. Thank you. with great care. Good information up front and to the point follow up. Thank you. More

I have enjoyed excellent buying experiences and had my Audi’s serviced here for many years. Joshua has been my trusted service advisor for 20 years and he is awesome. Great dealership. Audi’s serviced here for many years. Joshua has been my trusted service advisor for 20 years and he is awesome. Great dealership. More

Always clean, friendly and helpful. Drivers are efficient and on time. Joshua always has everything ready for me and calls to tell me of any issues. They all do a great job! efficient and on time. Joshua always has everything ready for me and calls to tell me of any issues. They all do a great job! More

As always great service. Been coming here for years. Never disappointed. Chris in BMW service is the best. Very patient and customer friendly. Chris has raised the bar and previous service advisors were Never disappointed. Chris in BMW service is the best. Very patient and customer friendly. Chris has raised the bar and previous service advisors were excellent. More

Excellent service! I liked the text showing work completed. I appreciated the discount giving for a service charged but not performed from my prior visit. completed. I appreciated the discount giving for a service charged but not performed from my prior visit. More

We live in Minneapolis. We took our VW car to the Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN & we have previously in years taken our VW to Luther Park Place for maintenance. I would rather drive 90 miles to Rochester for proper service than go anywhere else. When I called Luther, Jared was person I worked with. I explained all that happened and problems with car, it is still not ok and not fixed. I showed him the two separate bills from Burnsville guys who completely failed at any fixing. Jared took care of everything. He kept me updated and called each time the techs found a new important problem to fix in car. They missed NOTHING and fixed EVERYTHING. My 2010 VW is driving like brand new! I will always return to Luther no matter how far I have to drive ti get there. Absolutely worth it. Thank you Lither for all the work and care. I feel safe and secure driving and that is huge! More

Place is clean and timely with their updates-emails and text messages about the entire process. My X5 diesel had check engine light on way too many times for how new the vehicle was. The shop fixes it but text messages about the entire process. My X5 diesel had check engine light on way too many times for how new the vehicle was. The shop fixes it but I’m out of a car for few day to week at a time. And out of pocket expenses are pretty high. Also, on this last fix, as I’m driving home check engine light comes back on, after I just paid 1150$ to fix what they said was the issue. Anyways, the place is nice but owning a car should not be this much of a hassle. So, dealership has good service but I’m not going to recommend a bmw to anyone anytime soon. Paying more for a car should get you more piece of mind and less shop time, not the other way around. Hence, why I just bought a brand new Tesla, sorry bmw, if you didn’t have that many check engine lights on, I would have bought a new bmw as I was looking at them too. More