Luther Brookdale Volkswagen - Service Center

Sean was really great to work with super friendly and nice. Took a long time to get an estimate for having an appointment. nice. Took a long time to get an estimate for having an appointment. More

I’ve brought 2 cars in this week and neither were complete in their service. Car1. I wrote in notes I needed a rear wonder wiper fully replaced. Mentioned it at drop off. When I picked up well pa complete in their service. Car1. I wrote in notes I needed a rear wonder wiper fully replaced. Mentioned it at drop off. When I picked up well past my time after being asked and offering an extension my car was not ready. In the huddle of trying to finish my car. I forgot to double check the wiper situation. Car 2. The check engine light came on an hour after pick up. I texted and came in the next day only to wait an unreasonable amount of time. I now need to return for the wiper and sat after a service. My time also holds value. More

service was on time and did as expected with only what was needed was performed. was needed was performed. More

Service was handled as scheduled with courteous staff. They also assisted in scheduling additional service and providing the parts and service I personally requested. They also assisted in scheduling additional service and providing the parts and service I personally requested. More

Twice have left my vehicle there and have been told it would be reviewed and looked at within 2 days and both times it has exceeded that timeframe before being looked at. Both times now it has exceeded a would be reviewed and looked at within 2 days and both times it has exceeded that timeframe before being looked at. Both times now it has exceeded a week to get my car serviced and returned. I am still waiting now on the since 0900 on the 12th of September when I dropped off the vehicle too 1pm now on the 20th of September to even have my vehicle inspected for the issue I brought it in for. The only time I have been contacted about 2:30pm on Friday to tell me they have not even looked at it. I am now contacting management to try and understand how this could take this long. Bonnie Rood would not connect me to the manager or his voicemail and was requiring more information then my name and phone number for him to call me back. Even began visiting my car's information and calling it off to me when I did not want to talk to her about my car, I wanted the manager to call me. This is not good customer service. Bonnie should listen to the customers requests not require them to give more information than they are expressing need for. If you ask to be called back because you wont connect someone, taking their name and phone number is all they give you, don't pursue more. The customer is not asking for you to assist them, they want who they are asking for. More

You knew about the AC leak yet you held onto the car for a week before wasting your time to inform me that there is a leak and you don't have the tools to fix it - it could have been taken to another one of a week before wasting your time to inform me that there is a leak and you don't have the tools to fix it - it could have been taken to another one of your dealerships that had the AC equipment on hand. More

Our car was fixed, the pick up and drop off experience was pleasant. The video walk through of the car being fixed was overkill as well as the amount of contact kept. A call after inital inspection, and was pleasant. The video walk through of the car being fixed was overkill as well as the amount of contact kept. A call after inital inspection, and then another call or text if something came up would have been enough. No need to call or text for when pick up or drop off the car was happening. More

Everybody at the store was very helpful prompt greeting. Prompt service told me it would take around two hours for a tire replacement and got me done in an hour and a half. Prompt service told me it would take around two hours for a tire replacement and got me done in an hour and a half. More

The only thing I’m bummed out about, is I didn’t get a sticker for my oil change. I wanted that $400 sticker!! 400 bucks cause it was a full inspection and more than an oil change. GREAT EXPERIENCE!!!!! sticker for my oil change. I wanted that $400 sticker!! 400 bucks cause it was a full inspection and more than an oil change. GREAT EXPERIENCE!!!!! More

Professional, courteous, easy to schedule, obvious desire to take care of customer and vehicle, even if not purchased at Luther VW and pleasant waiting area/atmosphere. to take care of customer and vehicle, even if not purchased at Luther VW and pleasant waiting area/atmosphere. More