Luther Brookdale Volkswagen

Jolie made my car buying experience great! She was knowledgeable about the car. I felt as if I was getting a fair price for my trade in and also my new car! She was knowledgeable about the car. I felt as if I was getting a fair price for my trade in and also my new car! More

Professional, courteous, easy to schedule, obvious desire to take care of customer and vehicle, even if not purchased at Luther VW and pleasant waiting area/atmosphere. to take care of customer and vehicle, even if not purchased at Luther VW and pleasant waiting area/atmosphere. More

They did great work, spent time with me to figure out what the best option to go with that would be the best for the car and the best for my pockets. Will be bringing my car back if I ever need anything what the best option to go with that would be the best for the car and the best for my pockets. Will be bringing my car back if I ever need anything else! More

Outstanding service and service representatives! They researched my car’s history and found that I still qualified for courtesy services under a warranty that I didn’t know I had! They researched my car’s history and found that I still qualified for courtesy services under a warranty that I didn’t know I had! More

Clean, friendly, no pressure sales approach that resulted in us getting the vehicle we wanted in us getting the vehicle we wanted More

We are not happy that we had to pay for three diagnostics in 2023 in a short amount of time and we also had to pay for two alignments. That should’ve been taken care of in one service call. We had a boot rep in 2023 in a short amount of time and we also had to pay for two alignments. That should’ve been taken care of in one service call. We had a boot replacement and then later a spring went bad. also, any time we had to replace a part we were asked if we wanted OEM or aftermarket which seem to be about $100 difference when we ask for the OEM we were told that they didn’t know how long it would take so we were talked into the aftermarket on a couple of occasions, I think we spent $7000 if we would’ve known that we had to bring the car three times and all the costs with it we may have thought differently about this brookdale used the emergency brake two of the three times that I dropped off and picked up and I was told not to use it in the first time I picked up the car the center compartment between the driver and passenger side latch was broken off, laying in the back of my car and the visor on the passenger side was broken not too happy especially about the cost and having to drop it off three different times More

Hannah worked efficiently and effectively to set me up with a new vehicle. And the whole team made this the quickest car buying process I’ve ever been part of. with a new vehicle. And the whole team made this the quickest car buying process I’ve ever been part of. More

Tyler and Brad were very helpful in responding to my texts and sorting out my car battery warranty issue. They were also curteous. Thanks. texts and sorting out my car battery warranty issue. They were also curteous. Thanks. More

Steve, Andrea, Connor, and Nate were all great to work with, from start to finish. They answered all my questions and made me feel certain I was being listened to. They’re a big reason I’ll keep going to with, from start to finish. They answered all my questions and made me feel certain I was being listened to. They’re a big reason I’ll keep going to Brookdale VW. More

Great consumer service, friendly, knowledgeable about the vehicles I wanted to see. Patient, I didn’t feel rushed. It was a good experience. vehicles I wanted to see. Patient, I didn’t feel rushed. It was a good experience. More