Luther Brookdale Honda

Zac is always helpful everytime we bring our hondas for maintenance. He explains everything that needs to be done. I trust him completely. I would reccomend him to all our friends that own hondas. maintenance. He explains everything that needs to be done. I trust him completely. I would reccomend him to all our friends that own hondas. More

Maurice Johnson has coordinated the service for my car on several occasions. He is always able to schedule me in a timely manner at a time that works well for my schedule. He is thorough, forthcoming,and nev several occasions. He is always able to schedule me in a timely manner at a time that works well for my schedule. He is thorough, forthcoming,and never tries to pressure me into having work done on my car I hadn't planned for. As long as I drive a Honda, and as long as Maurice is working in service, I will be going to him for assistance. More

Great Service Department Experience From the first time I phoned in for a service quote (for the 105k miles service on a Honda Odyssey), I felt that Shane provided the attention to detai From the first time I phoned in for a service quote (for the 105k miles service on a Honda Odyssey), I felt that Shane provided the attention to detail I was looking for. His courteousness and friendliness were top notch. The dealership is smaller and has less customer facilities than I am used to at other Honda dealerships. What I also probably missed was a shuttle service for drop off which I know another Honda Dealership I usually go to provides. But other than the two minor nice to haves, I was very impressed with the service department -- it's people to be exact. Regardless of who I conversed with in the service department, they were consistently exceeding my expectations. I was attended to immediately as I drove in, they listened carefully and the paperwork was quick. What really got my attention is how quick my minivan was ready after the service -- timing belt replacement, accessory belts replacement, tensioner replacement, coolant flush, steering fluid flush, brake fluid flush, multipoint inspection and all fluid topups -- I brought in the vehicle at 11 am and it was ready for pickup by 4pm the same day. Every minor detail that I mentioned was attended to without a single miss out. If this their daily quality of work in regards to communication, attention to detail, followup, punctuality and consistently going the extra mile for the customer, this Honda dealership's service department is miles ahead of the other Honda dealership service department I have used so far (I will not mention which). My first point of contact was Shane Stegeman. If he hadn't consistently impressed me with our first encounter and the second, I would probably not have come in here in the first place. I am now glad that I did. Of course, the 10% discount coupon on their website did play a big role in that decision too. On my experience so far, I would rate this 9 out of 10. More

I took my Honda Accord in for an oil change and the service was very quick. They had me in and out of the dealership in about 15 minutes. The past dealership I used to go to took at least an hour. The service was very quick. They had me in and out of the dealership in about 15 minutes. The past dealership I used to go to took at least an hour. The customer waiting area was very clean and comfortable. More

One issue: They did not reset my oil indicator to 100% causing my to have to return to the dealership to get the indicator reset. causing my to have to return to the dealership to get the indicator reset. More

I did not have an appointment but was in the area of the dealership, Chad woked me in even though they were booked up for the day (I explained to chad that I lived 60 miles away). The repair was made and I dealership, Chad woked me in even though they were booked up for the day (I explained to chad that I lived 60 miles away). The repair was made and I was on my way in an hour and a half. Great service at a reasonable price. More

The customer lounge was very busy, which made it hard to find a place to sit. The free wifi was very nice and service was completed in the time estimated. find a place to sit. The free wifi was very nice and service was completed in the time estimated. More

customer service was great. I was just dissapointed that while my car was being worked on something happened which made me have to bring my car back and have it worked on again and they had it for almost a while my car was being worked on something happened which made me have to bring my car back and have it worked on again and they had it for almost a week. They made up for it by not charging me for the initial service but it was still an inconvieance to have to deal with being I live almost 40 minutes away. More

Maurice was kind, considerate and very positive. I came in for an oil change and he suggested that I get the tires rotated as well. I asked him if there was a complementary car wash and he said, "Yes." in for an oil change and he suggested that I get the tires rotated as well. I asked him if there was a complementary car wash and he said, "Yes." The car was still very dirty from our recent trip to the cabin. I still plan on coming back 2 more times to use the $200 gift card we received when we started our lease. We hope to have all three things done: A. Oil change B. Tires rotated C. Car wash Thanks Paul and Jane Miller More

After several weeks of trying to decide if we were going to turn in our van and get a new CRV, my husband stopped by Luther several times "window" shopping. He was greeted each time with no pressure. When to turn in our van and get a new CRV, my husband stopped by Luther several times "window" shopping. He was greeted each time with no pressure. When it came time to decide we worked with Michele as she had been recommended to us by friends. I came in with not a good attitude as I was not ready to buy, but my husband was. I explained to Michele my hesitation and we talked at length about the vehicle..again no pressure. By the end of the conversation I was sure we were making the right choice. All the paperwork was completed along with getting your license plate the same day, and we drove home with it a few days later...due to our schedule, not thiers. We did finance through them also and we were presented with the usual extra options. Again, no pressure and we made our choices that were right for us. The financing was excellent, much better than we could get on our own..believe me I tried. Since then we have had a question or two and Michele hopped right on them with an answer. We definitely buy from Michele again with no hesitation. More