Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lugoff Ford
Lugoff, SC
692 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
692 Reviews of Lugoff Ford
August 18, 2013
LUGOFF FORD BEST DEALERSHIP IN SC....... no exageration. Ethan Whitehead did everything to get me the best deal possible. My sales person was Ethan and he showed me some vehicles that were perfect f Ethan Whitehead did everything to get me the best deal possible. My sales person was Ethan and he showed me some vehicles that were perfect for me and I decided to go with a slightly pre owned vehicle that was so close to new you couldn't tell the difference. Ethan was trustworthy, kind, and was upfront with me about every aspect of my vehicle purchase. Do I reccomend lugoff Ford to my family and Friends ....... Yes you would be crazy not to drop by and check them out. Thanks Ethan and Thanks Lugoff Ford. More
by MarkrayWhite
Employees Worked With
Ethan Whitehead
August 18, 2013
If you need a new or used car... go to Lugoff Ford and ask for Ethan Whitehead. Friendly, honest, helpful... you couldn't ask for a better salesman or a better buying experience. ask for Ethan Whitehead. Friendly, honest, helpful... you couldn't ask for a better salesman or a better buying experience. More
by maggiebw
Employees Worked With
Ethan Whitehead
August 17, 2013
Well let me start of by saying that Ethan Whitehead was the best Consultant I have ever had by far. I started buying vehicles 30 years a go and have purchased many cars in my time, but I will say that the the best Consultant I have ever had by far. I started buying vehicles 30 years a go and have purchased many cars in my time, but I will say that the New Line Up that Ford has this year (2013) has exceeded my utmost expectations. I started of looking for A truck that would fit all my needs and still be economical price wise and fuel wise. Ethan showed me and demonstrated almost every truck they had on the lot .... ( I am a picky person) and I decided on the Eco boost engine that Ford has now. Who wouldn't want power than a v8 and still get better gas mpg. The dealership left me with a sense of being introduced into a new family, all of the salespeople were helping each other and were genuinely happy the whole time. Not like some dealerships where they are all like robots. I am sort of Credit Challenged so to say, and was amazed that the Finance manager Billy Platt and the GM worked so hard on getting me approved and then were so helpful on the finance options that they could come up with. It was a wonderful car buying experience and it felt like I was at a 5 star resort because of how much they were willing to do for me. My New dealership is Lugoff Ford and consultant is Ethan. If you have any questions about purchasing or need help finding a vehicle don't wait to call Ethan at 803 669 0874. or email him at ethan.ford.sales@gmail.com Please go to Lugoff Ford and join their Family. More
by JohnBillings
Employees Worked With
Ethan Whitehead
August 02, 2013
My experience consisted of two trips to Lugoff Ford, both were frustrating to say the least. My first trip was to purchase my vehicle. Upon arriving I walked the lot for approximately 10 minutes and was neve were frustrating to say the least. My first trip was to purchase my vehicle. Upon arriving I walked the lot for approximately 10 minutes and was never offered help until finally as I was leaving I was approached by a salesperson, who seemed less than enthusiastic about helping me. I should have left then, however I was quite serious about making a purchase and stuck around for a test drive and found a vehicle I liked. Naturally the back and forth over numbers ensued and quite honestly I should have left again at this point. Not sure why I endured all the waiting around for the 'manager' to come back with all sorts of figures. They begin by showing you some inflated price and interest rate, then run the credit check, then show you what seems to be a better payment, yet with the same price and then back again with a slightly lower price which is only them removing the crazy fees they attach to the sticker. $399 for a 'painted' pinstripe that's actually tape? Come on. How about just showing people the best deal you can give them and let them decide if it's a good deal? Long story still pretty long, I bought the car (which I really like.) However there was more waiting in between for the 'manager' to drive to another dealership to print the paperwork, which also contained a couple of type-o's and was then rather hastily 'gone over' with me. The detail shop was backed up (also could easily overhear the sales staff making derogatory comments about the lack of quality help in the detail dept. that day) so I decided I would bring the car back another day to get a detail done. Upon my return trip about two weeks later, I entered the showroom to find five or six staff members huddled around the front desk. NOT A SINGLE ONE LOOKED AT OR ACKNOWLEDGED ME. I literally had to stand right next to them and do a little throat clear/cough gesture to get what was a less than inviting offer of assistance. The 'manager' was sitting in the middle of the group, but did not even bother to acknowledge the fact that I had just purchased a vehicle from his establishment or that I even existed. I requested my complementary detail and to have the front license plate holder removed. The car was taken back to detail (mediocre detail job at best) and after a while someone returned my keys and said "you're ready to go." I walk to the car, license plate holder still there. I mention this and after a walk to the service dept. to explain that yes I do in fact want that ugly, usesless (in sc) piece of plastic you folks put on the car removed and a short wait, I was finally all done, for good, with Lugoff Ford. Side note: the showroom is pretty plain and dated. As well, customers can clearly see into the surrounding offices, which appear rather cluttered with boxes, etc. The customer Wi-Fi was not functioning on either trip to the dealership. I traveled to Lugoff thinking people were nicer and cars were cheaper in the 'country.' Lesson learned, scam artists and the incompetent are everywhere. Avoid Lugoff Ford. More
by 330tobias
July 30, 2013
Took my car in for service after a tire shredded and tore out components from the wheel well. Service was courteous and professional, all of the people in the service department performed admirably. out components from the wheel well. Service was courteous and professional, all of the people in the service department performed admirably. More
by WillyPete
Employees Worked With
Justin can't remember his last name, in service
July 28, 2013
Nik did not make us feel pressured to purchase my new Ford Mustang. The sales manager was also very accommodating. Nik was very professional with only being with Lugoff Ford for a short amount of time Ford Mustang. The sales manager was also very accommodating. Nik was very professional with only being with Lugoff Ford for a short amount of time. More
by bonds215
July 23, 2013
this was the 2nd vehicle that I purchased from Lugoff Ford. My husband has also purchased 2 vehicles from them. they worked with us and we have been satisified with them.. Biilly sold us our first vehicl Ford. My husband has also purchased 2 vehicles from them. they worked with us and we have been satisified with them.. Biilly sold us our first vehicles and Nik sold me my 2nd and Heather sold my husband his 2nd More
by jameja
Employees Worked With
Heather Hagan
July 15, 2013
I am a returning customer for Lugoff-Ford. When I entered the parking lot to look at the nice vehicles, I went with intentions of wanting a vehicle that was roomy for my family, something with all the "bells the parking lot to look at the nice vehicles, I went with intentions of wanting a vehicle that was roomy for my family, something with all the "bells and whistles", a vehicle I would love, but most importantly a gas SAVER. I spoke with Ryan Ashley and he was probably the best salesman I have ever dealt with! He listened to my every need, want, but he also treated me with the upmost respect. Ryan, along with the Lugoff-Ford staff, was able to get me into a 2010 Ford Escape Limited Edition!! On a scale of 1-10, I definitely give Ryan Ashley an 11! He is an EXCELLENT salesman and i would highly recommend him to anyone! Thanks again Ryan for everything! I will be doing business again with you.......... but later :) More
by Amanda1988
July 11, 2013
I had issues with my current vehicle and was not able to make it out to the dealership which was approximately 40 miles away. They did everything over the phone to help me find what I wanted and on top of t make it out to the dealership which was approximately 40 miles away. They did everything over the phone to help me find what I wanted and on top of that drove out to my apartment to deliver my vehicle. They were very tentative, responsive and friendly. More
by John_Doyle
Employees Worked With
Heather Hagan
