Lugoff Ford

It was meant to be (Jennifer Cooper) My husband and I had no intentions of buying a car this weekend. For whatever reason, he came across an ad for Lugoff Ford and was drawn to a particu My husband and I had no intentions of buying a car this weekend. For whatever reason, he came across an ad for Lugoff Ford and was drawn to a particular ad for a 2011 Ford Explorer. It was EXACTLY what we had been looking for! We made the 45 minute drive to Lugoff only to be told "someone else has taken the vehicle home". We were CRUSHED. The salesmen were all equally disappointed and were genuinely apologetic. They said they would keep their fingers crossed the vehicle would return in the morning. IT DID! Richard Andrews contacted us the next morning and invited us down to pick up our new car! My husband and I have worked in several car dealerships and understand the process of buying, selling and servicing vehicles. I can honestly say, this is the MOST transparent experience I have ever had with any dealership! Up front pricing and absolutely no hassle! Kudos to everyone at Lugoff Ford! More

Very good experience Our salesperson was Cristina, She was very helpful and polite. Also went out of her way to find the right car & price range we was looking for. Could Our salesperson was Cristina, She was very helpful and polite. Also went out of her way to find the right car & price range we was looking for. Could not have had a more friendly and professional salesperson. More

Sr service Manager/service manager We have been broke down for 3 days in our RV! it was the weekend and we had to wait until Monday! They really worked hard on getting parts and fixing We have been broke down for 3 days in our RV! it was the weekend and we had to wait until Monday! They really worked hard on getting parts and fixing our RV! We still will get to enjoy our vacation in Myrtle Beach! Thank You More

Caring and Listening to our needs Everything was done first class and for buying a car pretty quickly. Ray, Avery & Troy were very patient with us. It was my little girl's ( 7 yrs old) Everything was done first class and for buying a car pretty quickly. Ray, Avery & Troy were very patient with us. It was my little girl's ( 7 yrs old) first time experience and they we're fantastic making it special for my wife and I. Everything was very transparent and answered/explained any all our questions. My wife loves her Ford Fusion Titanium. It was just an GREAT day! More

Great service I originally spoke with Richard over the phone about the prices of an F150 we saw online. He told me to come in and test drive it to see if I would li I originally spoke with Richard over the phone about the prices of an F150 we saw online. He told me to come in and test drive it to see if I would like it. When I first got there, I was greeted by Steven, who was equally as nice , who showed me the F150 that I saw online and I love it!!!!! As soon my son is ready for his mustang, we will be back . More

Overall amazingly From the start of this process until the very end everything went smoothly. Everyone was extremely helpful and wanted me to be in the car that I loved From the start of this process until the very end everything went smoothly. Everyone was extremely helpful and wanted me to be in the car that I loved. More

The Best I would like to say I came all the way from New York to do business and I would do it again. Every gentleman that assisted me was great ,kept me laug I would like to say I came all the way from New York to do business and I would do it again. Every gentleman that assisted me was great ,kept me laughing from the time I arrived till the time I left. I am over please with this dealership. More

Great Overall Experience!!!! I would Like to thank Ethan and the entire Lugoff Ford for their outstanding overall experience. From the first contact with Ethan to the closure of t I would Like to thank Ethan and the entire Lugoff Ford for their outstanding overall experience. From the first contact with Ethan to the closure of the sale I was well taken care of. The entire team was extremely kind and helpful. I would highly recommend Ethan and Lugoff Ford for their outsatnding service and friendliness. I will definitely contact Ethan for my next Auto Puchase. Tina B. More

Would not recommend Aside from an online catalogue that is completely out of date, the moniker 'always fast, always friendly' was a bit of a misnomer; considering my init Aside from an online catalogue that is completely out of date, the moniker 'always fast, always friendly' was a bit of a misnomer; considering my initial visit lasted 6 hours to look at one car, involving multiple prolonged periods of waiting. When I came back to get my car after waiting a week for simple maintenance repairs, the work had not been completed [yet Lugoff Ford intended to release the vehicle to me anyway]. During attempts to contact the dealership I received horrible follow up service, on multiple occasions being told I would be called back only to have to call back myself hours later. After waiting another week to have the work on the car done [again, with no feedback or follow-up from Lugoff Ford that wasn't pried] I arrived to find part of the work still hadn't been completed, because the shop manager 'refused' to do it - despite a written agreement at the point of sale indicating the work would be done. In addition to refusing to perform the service agreed to, the car was damaged in while under the care of Lugoff Ford and they refused to repair the damage due to ‘having spent too much money on the sale of a used car already’. How exactly that justification is made is beyond me - when work was agreed upon at the point of sale and damage was caused while under care of the dealership. Additionally, I requested to have my tags transferred when I purchased my vehicle, but Lugoff Ford neglected to remove the plates from my trade-in when sent to auction, which means I have to schedule a visit to the DMV now. The loaner vehicles offered during the time my car was in the shop were nice; but, unfortunately they practice a ‘finders keepers’ rather than a lost and found policy. I suppose it’s my fault for possibly leaving items in the vehicle, but I would still expect more from any customer based Service Industry Company. I am incredibly dissatisfied with the service provided, and would strongly recommend interested buyers look elsewhere. More

I recently purchased a 08 GMC Acadia with the help of Ryan Ashley! He was very helpful and patient and fought to get me the price and payment I wanted. I really appreciate him and would go back if I need Ryan Ashley! He was very helpful and patient and fought to get me the price and payment I wanted. I really appreciate him and would go back if I needed to get another car! More