Lugoff Ford

Complamentry Oil Change and Tire Rotation I Purchased my New Ford F-150 from Lugoff Ford and it was time for my Complementary oil change and tire rotation. So I gave Lugoff Ford's service depa I Purchased my New Ford F-150 from Lugoff Ford and it was time for my Complementary oil change and tire rotation. So I gave Lugoff Ford's service department a call to see if I needed to schedule an appointment to have this done of if I could just walk in. I also stated what I wanted done and asked if it was free or if there would be any associated cost. (Shop fees, 6th quart of oil, waste oil disposal fees ect.) Ethan advised me that the Oil Change/Tire rotation was completely free. and there may be a short wait depending how many cars were ahead of me when I got there. I showed up at 2 PM on 20 May and again spoke to Ethan, at this time he advised me that the oil change was in fact free BUT the tire rotation was $23.00. So I said ok, I drove 30 minutes so turning around would have not been beneficial at this point. I am told the tech is finishing up a car and I was next so I should be done by 3 PM. I knew there could be a wait so I had no issue with this. 3:30 rolls around and I go to inquire if my truck was done. Ethan says they just pulled it out so as soon as I have the paperwork you will be all set. 4:12 rolls around and I finally have my paperwork to pay and leave. I have never waited 2 hours and 15 minutes for an oil change in my life so I have this dealership 3 stars because there is nothing speedy about them. Combining both my service and car buying service from this dealership I would rate it 1 out of 5 stars because I love the truck I purchased. I can honestly say I will not be returning to this dealership and would not recommend anybody go to this dealership unless you have time to waste and love to play games. More

Great Car Buying Experience We had a great experience buying our used car from Lugoff Ford. We were referred by our friend, Bill Fox. When I drove up I was greated by John Hill. We had a great experience buying our used car from Lugoff Ford. We were referred by our friend, Bill Fox. When I drove up I was greated by John Hill. He was very nice, knowledgeable, fair, and asked all the right questions to help me pick out my car. He was not pushy at all! Everyone from the sales person to the finance department were friendly & helpful. It was the best car buying experience I have had. We were very pleased with how quickly they were able to process the paper work too. Thank You Lugoff Ford! More

Very friendly, helpful sales staff I enjoyed conducting business with Lugoff Ford. I found the sales staff to be very friendly and helpful. I recently purchased a good used truck from I enjoyed conducting business with Lugoff Ford. I found the sales staff to be very friendly and helpful. I recently purchased a good used truck from them and the truck was in much better condition than anticipated. I was only initially able view photographs of the vehicle on-line prior to purchasing and need to travel a significant distance to view and test drive the vehicle. The sales staff was very responsive in answering all of my questions. More

Easy, friendly & overall excellent! The experience we had here was amazing. Most everything was ready for us when we arrived at the dealership. Everyone was friendly, fast & respected ou The experience we had here was amazing. Most everything was ready for us when we arrived at the dealership. Everyone was friendly, fast & respected our time. We would definitely buy here again! More

Purchase When I arrived I was immediately met by Telvin English, he was very polite, professional, and helpful. He was eager to to find out what I wanted and t When I arrived I was immediately met by Telvin English, he was very polite, professional, and helpful. He was eager to to find out what I wanted and to assist me with the process of finding what I needed and desired in a vehicle from price to options. Telvin was instrumental in keeping the process moving and the primary reason I continued to work with Lugoff Ford. Telvin intuitively understands that not every person will be sold something but often many will make a purchase, and that it is important for the customer to walk out comfortable and feeling good about getting a fair deal. My wife will need a vehicle in under 18 months and I will go back to Telvin /Lugoff Ford to see what they have. Note: all of the other employees I worked were also polite, professional, and definitely are one of the primary reasons I have already, and will recommend them. The team makes a deference............. More

Highly Professional My wife and I arrived at Lugoff Ford with a specific vehicle in mind that we wanted to test drive. Mr. Telvin English greeted us as we walked up and t My wife and I arrived at Lugoff Ford with a specific vehicle in mind that we wanted to test drive. Mr. Telvin English greeted us as we walked up and took us right to the vehicle we wanted to see. The dealership had two different colors in the exact model we were looking for (two other Ford dealers in the Columbia, SC area did not even have the models in stock). He did not try to sell us on other models or push certain "deals" on us. He was very knowledgeable about the product and was very easy going the whole time. The same can be said for the management. They were very easy to work with and absolutely fair in the vehicle trade-in process. Lugoff Ford is by far the most professional Ford dealership within the Columbia, SC area. I visited two other dealers and cannot say the same for them. If you are considering buying a Ford or any vehicle for that matter, it is worth taking a visit to their dealership. I highly recommend this dealership and will definitely be back for my next car purchase. - Andrew More

Easiest car purchase ever!! I had been putting off buying a car. Finally after hearing and reading only good things about Lugoff Ford I decided to give it a shot. I hadn't fina I had been putting off buying a car. Finally after hearing and reading only good things about Lugoff Ford I decided to give it a shot. I hadn't financed a car in almost 20 years, had damaged credit from divorce, but the staff immediately made me feel at home. Every part of the process was easy. They were patient with me picking out a car. They found me the perfect car, 2012 Mustang GT, great financing and answered all of my many questions. If you're putting off buying a car because of the typical "car buying hassle" , then go to Lugoff Ford, I will buy all my cars from them from now on. More

Stopped by to look but went home in a new F-250 I am from North Carolina. I was training at Fort Jackson for about a week. I was also in the market for a new truck. I found on online at Lugoff Ford. I am from North Carolina. I was training at Fort Jackson for about a week. I was also in the market for a new truck. I found on online at Lugoff Ford. JC Tate my internet sales consultant called me for to setup an appointment. Because I was in class I could not come in until the Friday on my way back home. I stopped late like 730 on a Friday night. I was not going to buy just really wanted to look at the new F-250. I even had a rental car. Well the team at Lugoff Ford could not have been anymore professional. From JC sales to Richard sales manager to Jason The GSM. I was trading in my current F-150 but it was back a North Carolina. They got my payment on the F-250 where I needed it so I took the great deal. To make it easy JC took my rental car back for me the next day. They even came up and got my trade in from my house. Lugoff Ford is one heck of a dealership. Thanks JC and the rest of the team More

Donny, Troy, Rich and Heather great to work with. Fast, Friendly and Fair holds true for Donny, Troy, Rich and Heather. Had a great experience with them. The only reason I did not walk out after my Fast, Friendly and Fair holds true for Donny, Troy, Rich and Heather. Had a great experience with them. The only reason I did not walk out after my encounter with Chris Hardin was the hard work that Donny, Troy, Rich and Heather had put in. I felt like they were truly friendly and fair. I wrote another review just on Chris. Unfortunately I can not recommend this dealership because of the rudeness of Chris Hardin. If it was just the other sales team mentioned I would be glad to recommend them. My first day looking I made it clear I was not purchasing and Troy was very helpful and not pushy he answered my questions and let me look at a couple of different vehicles. Second visit I worked with Donny and he let me test drive a truck and look at an additional one he was very friendly and professional. He was very knowledgeable about the truck I was looking at. On the third visit Rich let me take the vehicle home over night to fell the ride, let my wife see it, and to fit car seats in it. Once returning the purchase process was as to be expected. I hate that I left the dealership with a bad taste because of one individual. On a high note I did get the vehicle I wanted at what I feel was a fair price. I am disappointed that this will be the last time a purchase a vehicle from a local ford dealership and will have to travel because of one rude employee (a Business Manager really). I do want to say thanks to Donny, Troy, Rich and Heather I am enjoying my new truck. More

Outstanding Job I tell you what I had best experience at a dealership then I have ever had . I found a truck online. JC called me back with all the information plus I tell you what I had best experience at a dealership then I have ever had . I found a truck online. JC called me back with all the information plus some. I stop by on my way home from Atlanta. JC helped me with another truck I liked. I had to go but JC got everything ready for me when I came back the next day. I was in and out. I will only buy my vehicles from JC and Lugoff Ford from now on. More