Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Loyalty Chevrolet Cadillac
Williamsburg, VA
196 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
196 Reviews of Loyalty Chevrolet Cadillac
Helpful July 07, 2023
Loyalty CC has kept some of the employes from the buyout of Holiday Cadillac, and that is nice in that the "hometown" feel is there in part. What I have noticed is that the attention to the customer in sma of Holiday Cadillac, and that is nice in that the "hometown" feel is there in part. What I have noticed is that the attention to the customer in small things is disappearing which gives the company a tenor of being more corporate, i.e. service to the corporation, company or entity rather than the customer. An easy example is after service the car had a cool bottle of H2O sitting in the cupholder. It is insignificant to the service mechanically, but no insignificant otherwise. That does not happen anymore. The other simple example would be the waiting area. Free hot drinks is nice, and that is still there. Snacks you have to pay for. I'd rethink that if I was loyalty. The service counters are manned by very polite and efficient ladies and gentlemen. I like that set up with the payment done right there rather than a separate office to do payments and another for service as it used to be with Holiday. prices for service may be industry standard, but are high for simple jobs like oil changes and wiper blades. That gives anyone the impression that the cost of other jobs will be similarly high. Free state inspections are great I go to Loyalty most times for service because it is 5 minutes from my house and I bought several cars from that location in the past and my company bought cars there as well. But these days we are looking for the best deal , coupons and other lures that get me through the door. The close location to my home is one lures, but there isn't a whole lot more. Summarizing, what Loyalty gives me as a customer seems less than the importance of executing admin processes and loyalty to the company ethos. More
by Ed
Employees Worked With
forgot their names
July 01, 2023
This dealerships customer service is amazing. I have never had any problems with communication and the services they have conducted with me. I have never had any problems with communication and the services they have conducted with me. More
by tashawndaeb
Employees Worked With
Tyler
June 30, 2023
My car was undrivable. It almost died. I had the car towed to loyalty and Tyler took it from there. I got my car back in two days and was completely satisfied with my exper It almost died. I had the car towed to loyalty and Tyler took it from there. I got my car back in two days and was completely satisfied with my experience. More
by AJ
Employees Worked With
Tyler
June 21, 2023
From the time I set my appointment, to Michael my shuttle driver to work and Tylyer Mitchell in the Service Department everything was superior service! I'm always treated with respect and kindness and in th driver to work and Tylyer Mitchell in the Service Department everything was superior service! I'm always treated with respect and kindness and in this day and age it's extremely refreshing! More
by kris
Employees Worked With
Tyler Mitchell and Michael (shuttle)
June 20, 2023
I needed a VA state inspection. I was met and greeted by name by my service advisor Malloy Bishop. She listened to my concerns. Explained what I might need later on. And was out of I was met and greeted by name by my service advisor Malloy Bishop. She listened to my concerns. Explained what I might need later on. And was out of the service area in less than half an hour. I never take my vehicle anywhere else. More
by davevahanna
Employees Worked With
Not used.
June 15, 2023
Kirk Tahitian did an outstanding job handling my appointment and addressing my questions. I really appreciate the dealler not attempting to get more cash from the multipoint inspection. appointment and addressing my questions. I really appreciate the dealler not attempting to get more cash from the multipoint inspection. More
by Joe
Employees Worked With
Service- Kirk Tajirian
June 09, 2023
Loyalty Chevrolet is lucky to have a service technician like Mallory Bishop. It is a pleasure to work with her. I know my Chevy is in good hands. Keep up the great work and I will see you next service. like Mallory Bishop. It is a pleasure to work with her. I know my Chevy is in good hands. Keep up the great work and I will see you next service. More
by wams
Employees Worked With
Mallory Bishop fve star
