Loyalty Chevrolet Cadillac

We were on the first day of our vacation when there was a loud noise from the back of our vehicle every time we hit a bump, it got progressivly worse. The following morning (Saturday) we showed up at Loyalty loud noise from the back of our vehicle every time we hit a bump, it got progressivly worse. The following morning (Saturday) we showed up at Loyalty without an appointment. Kaitlyn Ussery had our vehicle brought into the service area so a service tech (Joey F.) would be able to look it over. She said they would try to make the repairs that same day, but may not be able to make them until Monday, it would depend on what was wrong and the availabilty of parts. (They were also going to check out another issue that we were having intermittently with the vehicle.) With us having a 1pm commitment that same day we hoped for the best. Danny drove us to where we were staying while they diagnosed the issues. We were contacted with what was wrong, they even provided us with a video. And we were told that Danny was already on his way to pick up the parts that were needed, at a dealership in New Port News, about 30 minutes away. The repairs for both issues were made and Danny came and picked us back up. We made it to our 1pm commitment on time! Excellent service provided by Kaitlyn Ussery, Danny C., and Joey F.! Wish they were our local dealership! Thanks again! More

Great service great techs . Nikki Harmon and James Cobb where great Parts guru Alan . Keep the great work Joe Nikki Harmon and James Cobb where great Parts guru Alan . Keep the great work Joe More

Complete service, easy to make appointments, work was completed on a timely basis. Would definitely return. completed on a timely basis. Would definitely return. More

Kirk Tajirian and his team are the best around! ! Would not bring my vehicle anywhere else!! His experience and knowledge are unmatched!! He took time to personally to show me how the sensors really ! Would not bring my vehicle anywhere else!! His experience and knowledge are unmatched!! He took time to personally to show me how the sensors really work and reset them all for me!! I ask for him anytime I need service!! Excellent team and great mechanics!! More

Trey Kight very helpful. Though at first we laughed at the video showing the review of inspection, we recognize it eliminates any concern that your being lead to make unnece Though at first we laughed at the video showing the review of inspection, we recognize it eliminates any concern that your being lead to make unnecessary repairs. I am pleased with all contact with this dealership so far More

All aspects of the service from Kaitlyn Ussery were outstanding -,Fast, efficient, clear /concise explanation of the work being performed. outstanding -,Fast, efficient, clear /concise explanation of the work being performed. More

Excellent service for my 2020 Chevy Bolt! I only bring my Bolt here, highly qualified Service Advisor Kirk Tajirian and Service Tech Will Jordan give sound advice, excellent service, and tim I only bring my Bolt here, highly qualified Service Advisor Kirk Tajirian and Service Tech Will Jordan give sound advice, excellent service, and timely completion. I cannot overstate how professional the entire Loyalty service process is for a customer -- it's simply top notch. Thanks Kirk & Will! More

Did a great job on my truck, worked me in without an appointment. Thank you appointment. Thank you More

Very pleased with the service from the time I drive in until I drive out. Treated with the upmost respect. Malory Bishop skilled in helping people*me* I am grateful. until I drive out. Treated with the upmost respect. Malory Bishop skilled in helping people*me* I am grateful. More

Brought my truck to the collision center for some work. The experience was phenomenal! Excellent work and service. I’ve been at this dealership before and they always treat you like family. The experience was phenomenal! Excellent work and service. I’ve been at this dealership before and they always treat you like family. More