Low Book Sales

They did not listen when we would tell them what we were looking for - for example, if we said our budget was 6,000$ they would say "ok, this car only costs 10,000. Or if we said $3,000 then they would say looking for - for example, if we said our budget was 6,000$ they would say "ok, this car only costs 10,000. Or if we said $3,000 then they would say "uh-huh, well this one is only 7,000.". Its like they didn't care! I had also asked via phone about one car in particular, which they confirmed the details on. When we showed up though, the details were unconfirmed and it was "all a mistake" (they had left off an important digit which put the miles 100,000 more on it!) Since i had called and they had verbally confirmed it, i was a little annoyed that they said it was all a mistake. More

I wanted to purchase a pickup to haul my boat, they had a nice diesel ford they wanted to sell me, but after I took the truck and had it for apox a week, they were unable to get me financed in this Veh. The nice diesel ford they wanted to sell me, but after I took the truck and had it for apox a week, they were unable to get me financed in this Veh. They worked very hard and found a 2005 ford F150 that was nicer and a little less expensive, they made sure on the spot the financing was in before I left the lot. One week after I purchased this truck I noticed a small leak from the rear end, I took it back to them to see if they would honor their warranty, and in less then 2 hours they had the leak fixed and I have been very happy since. David was my salesman, and I would buy from him again. More

I was always hesitant about buying a car from anywhere other than a branded dealership. However, when we drove by and saw the 2006 Mustang GT (with many custom features) at the front of the lot we thought other than a branded dealership. However, when we drove by and saw the 2006 Mustang GT (with many custom features) at the front of the lot we thought we would at least take a look. My husband started drooling on the window, so I thought to satisfy his drooling ways we would at least go in and talk to someone, maybe even let him test drive it. First I was surprised there were no pushy salesman on the lot. Peter (the jingle guy)approached us and asked if he could help. We asked for a test drive; no problem. The price was on the window; no haggling. We test drove the car and my husbands drooling intensified into more of a starry-eyed slobber. Peter was very easy going and we felt comfortable with him and decided to look at financing options. Now, I already new we were not going to buy this car, because I just knew Low Book Sales was for people with poor credit,no credit, etc. and even though the price of the car was good... they were going to gouge us with a high interest rate and unnecessary add-ons. But to my surprise they had many financing options at low rates and a reasonable warranty package. No one was trying to talk us into anything we didn't want or need. Okay, I was wrong! We bought the car and enjoyed making the purchase. My husbands drooling problem has ceased and a huge smile appears every time he talks about his Mustang GT with all the extras. Thanks Peter and Dave for a Great car buying experience. We have already told several of our friends to check you guys out when they are in the market for a vehicle. More

I bought a used BMW and ended up having some issues that needed repairs. Low Book stepped up 110% and I was incredibly impressed with the CEO's personal involvement in rectifying ALL the issues I had. He needed repairs. Low Book stepped up 110% and I was incredibly impressed with the CEO's personal involvement in rectifying ALL the issues I had. He even got me parts and service at highly rediced prices. These guys are truly stand up people and a pleasure to deal with. Don't go anywhere else- these guys rock! More

WOW!!!! I have never had a dealership be so upfront on everything. The process was really fast. Chris listen to us and found us the perfect vehicle for our family. It was nice that they had prices on the everything. The process was really fast. Chris listen to us and found us the perfect vehicle for our family. It was nice that they had prices on the window and warranties on every vehicle. We will be back when we are ready to trade-in. More

Finally a car dealer that does it right. The price was on the window. All the cars were certified and came with a warranty. They were polite. I love Low Book Sales and would go back for my next car. Al on the window. All the cars were certified and came with a warranty. They were polite. I love Low Book Sales and would go back for my next car. Also, the car I purchased was not the car I really wanted. When I went back to the dealership, they switched me into another vehicle (A Ford F350) that I really loved. Thanks Low Book!!!! Mark More

MY COUSIN BOUGHT A CAR FROM LOW BOOK, THOUGH SHE DIDN'T KNOW MUCH ABOUT CARS SHE BOUGHT SOMETHING SHE COULD AFFORD. THIS CAR WAS IS SHAMBLES WHEN I SAW IT. THE DASH BOARD WAS PEELING OFF FROM THE WINDSHIEL KNOW MUCH ABOUT CARS SHE BOUGHT SOMETHING SHE COULD AFFORD. THIS CAR WAS IS SHAMBLES WHEN I SAW IT. THE DASH BOARD WAS PEELING OFF FROM THE WINDSHIELD TOWARDS THE PASSENGERS. IT RAN TERRIBLY. THERE IS A LOT TO BE SAID ABOUT ETHICS IN BUSINESS. I HAVE NEVER STEPPED ON A LOT AND NEVER WILL. JUST FROM THE RADIO COMMERCIALS YOU CAN TELL THAT LOW BOOK SALES IS ALL ABOUT LOW BALLING THE CUSTOMER. More

I went to these people hoping to get a nice truck. They have a seven day exchange policy. So I decided I did not want a 400 dollar payment. I wen't back to exchange it. They dont tell you in their exchan have a seven day exchange policy. So I decided I did not want a 400 dollar payment. I wen't back to exchange it. They dont tell you in their exchange policy they want you to trade for even value. They have cars on their site for 1200 and 3000 they don't tell you they cant exchange for these. They had a really nice jaguar on their site for 3000 as soon as they found out it was worth about 5000 they took it off their site. imagine that. When I did my exchange they would not let me have that one. So they jerked around with me for about 7 hrs I finally got out of their with a 1600 dollar piece of crap car. I was suppose to come back and pick up my check 4 days later they told me it would be in their office. Come to find out They did not have my check ready at all. Til this day I still have not seen my other 1400 dollars. When you go to ther car lot they want to sell you what they have on their lot. Not what you actually want. Then they have their little office the play games in while you sit. They close the door after you talk a deal out with the sales person. I would definanetly not buy another car from these people. If you are hard up and don't mind paying twice as much than your vehicle is actually worth I would go to these people. They can get anyone approved. More

I went into Lowbook from a bad situation, my first car as a teenager just died and I needed something in a hurry. Being young and desparate and accompanied by my boyfriend we were the prime target. I came a teenager just died and I needed something in a hurry. Being young and desparate and accompanied by my boyfriend we were the prime target. I came in with NO knowledge of car buying other than knowing I couldn't afford a payment of more than $250.00 a month. The salesman took us around the lot paying careful attention to what caught an 18 year old's eye. I picked out a 2000 VW Passat with a sticker price of $11,500.00. The salesman ASSURED me I could get a loan that would put my payments where I wanted them. After running my credit alone they told me I wasn't able to qualify because I didn't have ENOUGH credit. So my boyfriend at the time offered to "co-sign." Or so they told me that's what would happen. We end up geting a great interest rate (which was the ONLY positive experience) but my payments end up being $287.65 a month and I was only told that AFTER all the paperwork had been signed, he was careful to leave our initial conversation in my head until he hooked the sale. Our salesman spent EXTRA time talking us into overpriced warranties. By the end of it all I walked out of there with a loan in the amount of $16,500.00. That's $5,000.00 MORE than what the sticker was! After I started having problems with the car I come to find out that my warranty that cost me an extra $2,000.00 didn't cover the problems. It was specifically designed to cover things that were least likely to go wrong! Then when I needed to change my address on the loan I called my bank who financed me and after A LOT of headache they inform me that my name was NO WHERE on the loan, that it was SOLELY in my ex's name. The paperwork Lowbook had given me to sign were documents that explained what features the car had, they had NOTHING to do with the loan. All they cared about was getting the sale and now being 22 I STILL pay for the mistake I made by trusting this company. They took advantage of us and needless to say I've learned my lesson. I will NEVER buy another vehicle from them. My cousin bought a car from them and after 2 weeks they couldn't find anyone to finance her and took the car back, charging stocking fees and mileage. My sister bought a VW Bug from them and long story short it turned out to be lemon. These people are anxious to make sales and are VERY good at finding your weaknesses. They are good at what they do, I'll give them that. It's sad that our world has come to this, that taking advantage of people for personal gain is so widely accepted. More

I have dealt with many car dealers in the past, and they all have their pros and cons. I have bad credit so I knew that I wasn't going to get an amazing APR on a new car going in. That said, I think the d all have their pros and cons. I have bad credit so I knew that I wasn't going to get an amazing APR on a new car going in. That said, I think the deal I ended up with from Low Book Sales was fair considering my credit situation, and I ended up with a brand new car. I had been denied for financing through other dealers, so it was great to actually get approved and drive away in a new car finally. Low Book Sales has a very friendly staff, and I didn't get the typical slimeball sales approach that I am used to with car dealerships. The salesperson was friendly, explained the options on each vehicle well, and answered all of my questions without over-selling. I would go back to Low Book Sales again and deal with the same salesperson, because its hard to find one that is knowledgeable and not overly salesy at most dealerships... maybe I just got lucky, but the overall feel of the place was good and I now have a new car to show for it. More