Low Book Sales

We traveled from Cedar City, because I was searching for a specific vehicle and found it at your dealership. I called ahead several times just to make sure that everything was ready upon our arrival. I go a specific vehicle and found it at your dealership. I called ahead several times just to make sure that everything was ready upon our arrival. I got the run around on the phone and when I finally did speak with Sean, our salesperson (Lindon Office) - and explained our situation and that we would be in tomorrow he didn't seem to really listen to what exactly the situation was and I felt he was not attentive to the conversation. We ended up purchasing the vehicle, but was very disappointed in the lack of customer care we received. The vehicle was not as clean as it should have been, we got ripped off on our trade in and the vehicle we purchased had no gas in it not to mention when we got home and lifted the hood we found a LARGE rats nest on the engine with rat feces and urine everywhere under the hood. DISGUSTING! If I didn't love my new car so much I would be making a trip to give it back to you. Our trade in car 2004 Nissan Murano, with very low miles and was in excellent condition it was only on your website for a few days. Your dealership, offered us $10,000.00 for it which was insulting -they bumped it up to $11,000.00 but we should have not taken that low of a price. I know that customer satisfaction is critical to survival of your business. Overall, as it stands I would not recommend Low Book to a friend. More

WE NEEDDED A VEHICLE BUT WE FEARED OUR CREDIT WOULD PREVENT US FROM GETTING ONE. WE KNEW WE COULD FIND SOMTHING AT ANY OF SEVERAL DEALERS BUT GETTING IT WOULD BE DIFFICULT. MARK TOOK OUR BASIC INFO A PREVENT US FROM GETTING ONE. WE KNEW WE COULD FIND SOMTHING AT ANY OF SEVERAL DEALERS BUT GETTING IT WOULD BE DIFFICULT. MARK TOOK OUR BASIC INFO AND CAME BACK LATER WITH A VEHICLE (WHICH WE REJECTED-TOO SMALL) AND A GOOD PAYMENT AND PRICE. WE DID FIND A BETTER FIT-A VAN- SO HE DID HIS MAGIC AND WE GOT IT! More

The first time i came through it was great numbers were on, it was a smooth transition. However the second time i came to do a in and out, not every thing was told to me i bought a vechile for 10 000 howev on, it was a smooth transition. However the second time i came to do a in and out, not every thing was told to me i bought a vechile for 10 000 however i ended up paying 1 500 for a bank fee and 1 600 for a warranty that the car didn't even need cause it already still had the manufacter warranty, and i didn't want it. 500 fee to pay them for the transaction on top of the sales tax and registration. I put a down payment of 3 500 and still financed 12 000. all together ended having 5 500 on top of the vechile price, to be honest i would of been fine if i was told this up front. I was told i can come in with just my down payment and documents, i told david can i get the pre approval he said that he didn't need to that it was an easy deal he can do it in his sleep. The seller can all the way from Hyde Park which is past Logan. He wasn't told that the check would come to him in the mail. We arrived at 4 o'clock and didn't get home till 9:30. What i was most upset about is that i had to put my wife in the loan when i was told to just bring myself and they wanted a larger down and never told me they included the bank fee and warranty which i didn't want. If they told upfront that the deal was going to be hard and long and that they were going to include all those fees i would of never came!! More

Our sales person Kiera at the Layton store was great...this was my daughters first car and Kiera's first sale so it was kind of a fun experience. We liked the free soda and we were in and out of t great...this was my daughters first car and Kiera's first sale so it was kind of a fun experience. We liked the free soda and we were in and out of the dealership very fast. I would totally recommend you to my friends and family. The extra little perks like the roadside assistance and the free emission and inspections really helped sway me. And personally I like the low pressure sale...even the guy who cleans the cars, Javier, I believe his name is, was great and very helpful. Great staff at the Layton store! More

Low Book Sales was great to work with. They even let me exchange the car I originally purchased just three days earlier because I found a bettter one online. They were friendly, fast and honest. I'll def exchange the car I originally purchased just three days earlier because I found a bettter one online. They were friendly, fast and honest. I'll definitely recommend them in the future. More

First the dealership looks nice especially for a used car dealership. In my opinion it rivals many new car places. I've certainly been in worse. Our credit situation wasn't all that great but they found a dealership. In my opinion it rivals many new car places. I've certainly been in worse. Our credit situation wasn't all that great but they found a way to make it work. The vehicle was clean and there were no surpises. The interest rate was pretty high but I expected that going in. Bottom line, if you're looking for a good used car and need some financing, this is a great place to go. More

Experience with Lowbook was great! We honestly thought it was gonna be a lot harder then.it was but they got us approved and into something we WANTED! We couldnt be happier :) a was gonna be a lot harder then.it was but they got us approved and into something we WANTED! We couldnt be happier :) a More

My Sister-in-law recommended this place, and I'm so glad she did. Our credit is deplorable, we have the income but not the credit, and they made it work with out gouging us. I would recommend this place to she did. Our credit is deplorable, we have the income but not the credit, and they made it work with out gouging us. I would recommend this place to anyone. More

I am a return customer to Low Book. I like the fast service and the help I got with getting me into a good car after my bankruptcy. I like the raodside service and the free IM testing feature. When I service and the help I got with getting me into a good car after my bankruptcy. I like the raodside service and the free IM testing feature. When I tell people about that they always go really? wow. I always tell people to go there when they are looking for a car. Thank You Low Book!! Jennelle. More

Very disapointed the truck was delivered with less than a 1/4 tank of gas! Come on Lowbook FILL THE TANK FOR YOUR CUSTOMERS! Most dealerships do at least the good ones do! And the A/C don't work Will bring 1/4 tank of gas! Come on Lowbook FILL THE TANK FOR YOUR CUSTOMERS! Most dealerships do at least the good ones do! And the A/C don't work Will bring back to get fixed. Over all I was impressed and would recamend to other people. More