Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lou Bachrodt Chevrolet Coconut Creek
Coconut Creek, FL
1,355 Reviews
Lou Bachrodt Coconut Creek Chevrolet in Florida – near Fort Lauderdale, Delray Beach, Boca Raton, Pompano Beach, Coral Springs, and the South Florida region – is a new Chevrolet dealer offering used cars, auto financing, vehicle service, and genuine Chevrolet parts. We’re here to provide you with amazing customer service at every stage of the car ownership experience.
Your unique car buying process starts off with the best vehicle inventory around. Our selection of new Chevrolet vehicles is unbeatable, whether you’re looking for the base model or a vehicle maxed out with all the latest and greatest features. For vehicles that look and run just like new but cost less, our Certified Pre-Owned Chevrolet vehicles are for you. We also have a huge inventory of used cars and trucks in almost any make you can think of. Our sales representatives are always attentive to your wants and needs and can match you with the perfect vehicle.
You don’t even have to leave the dealership to secure financing! Visit our Finance Department, and our representatives will help you figure out what financial product is best for you – whether that’s a new Chevrolet lease, used car loan, or an extended warranty.
Even after the sale, Lou Bachrodt Coconut Creek Chevrolet is here for you with a state-of-the-art Service Department staff with technicians committed to keeping your ride in peak condition. You can visit us for all your routine maintenance and vehicle repairs, as well as genuine Chevrolet parts.
We believe the car buying process should be as fast and hassle-free as possible. That’s why you can take care of so many of your automotive needs right here on our website. Shop our entire inventory, value your trade, pre-qualify for financing, schedule a service appointment, or order parts, 24 hours a day 7 days a week. Feel free to contact us and let us know how we can serve you better!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,355 reviews
February 06, 2024
My encounter with the dealership was riddled with unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, I sought clarification on the Out The Door Price. Regrettably, the advertised price of $54,451 on their website jumped over $4,000, supposedly due to the addition of running boards. When I called them out and asked to stick to the advertised price, the salesman asked me to leave. On my way out the door, I stopped by the Sales Manager’s desk to let him know that had it not been for the deception, I would have purchased a car today. The manager asked me to wait and then presented me with a price sheet with the advertised price. Which I accepted. End of story right? Wrong! After agreeing to the price and moving to the finance paperwork review, I identified further discrepancies. Initially, I was presented with a 6.9% interest rate, which was much higher than the 4.9% rate advertised on Chevrolet.com. Once I provided proof of the lower rate on Chevrolet’s website, the rate was promptly adjusted. Little did I know, the base price of the vehicle had quietly increased by $750, a fact that only became apparent upon meticulous scrutiny of the final paperwork. The price increase was attributed to me taking the lower promotional interest rate. Which is fine…. The problem here is that this increase was only disclosed when I asked about it. No mention prior to it! Fed up with the multiple issues, I asked to speak with the General Manager, Mr. Les Nunez. Regrettably, the interaction turned into a confrontation ending in Mr. Nunez's refusal to sell me the car. Additionally, he refused to shake my hand and asked me to leave to property. If he had taken a step back and admitted that mistakes were made and was apologetic, I would have paid the $750 higher price and driven off. Instead, I was left stranded at the dealership and had to find someone to pick me up. The next day I visited another dealership – Chevrolet in Delray Beach. I told the sales manager there about my experience with Lou Bachrodt Chevrolet. The manager and salesperson there were shocked at the lack of transparency and ethical business practices. I ended up purchasing a nicer Silverado from Grieco. Interestingly, Lou Bachrodt called me while I was at Delray. They had asked me to do a survey over the phone about my experience. I was honest on the call and told the person giving the survey that I would come back and purchase the car only if the Managers called me and apologized. It was a test…. Which they failed…. No one ever called...maybe they will after reading this review, but I won't hold my breath. TLDR - To sum it up, my time at that dealership was a hot mess of shady moves, characterized by deceptive pricing strategies, no transparency, and some seriously unprofessional behavior. Definitely not the kind of place I'd recommend to anyone. They need a serious reality check on how to treat customers right. More
by Davalt10
January 15, 2024
They sold me a car with a broken back door handle, and they only informed me after I signed all the papers, after almost two months and several calls, they scheduled me to change it, and they wanted me to they only informed me after I signed all the papers, after almost two months and several calls, they scheduled me to change it, and they wanted me to do it at the time they decided, but I asked if I could go by and get the door handle and I would change it myself because at the time they set I couldn't, the seller ignored me, as it was a used car and there was no longer a guarantee, I bought the door handle on Amazon and replaced it, and I'll never set foot there again. Besides, they sent my social number to 5 financial institutions to check my credit without my authorization, hurting my credit More
by Anderson Braz da silva
Employees Worked With
Jorge Hernandez
December 28, 2023
My experience was very pleasant. The team was amazing and I appreciate their patience with me. Thank you, Renee, Justin, and Guillermo for creating this experience for me. The team was amazing and I appreciate their patience with me. Thank you, Renee, Justin, and Guillermo for creating this experience for me. More
by raulechavarriausa
December 16, 2023
Do not expect favorable service from any department in this organization; especially the service department. They do not care or respect their customers. They lack any communication skills or decorum. PLE this organization; especially the service department. They do not care or respect their customers. They lack any communication skills or decorum. PLEASE go to or take your vehicle to another dealership. More
by remwinterhaven84
Employees Worked With
December 14, 2023
Great service and very happy with my vehicle! Ahmed and Mo were great through the entire process of my purchase! Ahmed and Mo were great through the entire process of my purchase! More
by Grossi.fm
October 18, 2023
Carmen was a great and he is open and honest about the industry. They just happened to have a 2024 Camaro 2SS 1LE in Alpine White delivered less than 36 hours prior with all the options I wanted, down to industry. They just happened to have a 2024 Camaro 2SS 1LE in Alpine White delivered less than 36 hours prior with all the options I wanted, down to the red seatbelts. The team did an excellent job making me feel valued as a new customer which led me to being a happy and proud new owner of this beautiful car. I will definitely be headed back down all the way from the Orlando area when I'm ready to lease a second vehicle in the near future. More
by Bran
October 10, 2023
Been chasing this vehicle since August. Made cash offers. Followed up in person & on phone, both Jonathan & Tracey. Made cash offers. Followed up in person & on phone, both Jonathan & Tracey. More
by Tracey10s
August 13, 2023
The worst experience I have ever got in a dealer. Poor customer service and the worst technical service. A man named Edward Mendez, yelled at me and threatened me by phone. Another one named Frank al Poor customer service and the worst technical service. A man named Edward Mendez, yelled at me and threatened me by phone. Another one named Frank also did the same. they did not repair my car (they left it worse) More
by hellen
Employees Worked With
August 01, 2023
Called on a Tuesday morning at 7:30 to talk about a service issue. Operator took message and said some would call me back. It is now 7 p.m. no called. Tried numerous times during the day with same resu service issue. Operator took message and said some would call me back. It is now 7 p.m. no called. Tried numerous times during the day with same results. Run as fast as you can from this dealership. More
by daryl2956
Employees Worked With
None
February 16, 2023
Terrible customer service in the service center. Failed to let us know brakes were bad. Went in for an oil change asked if they can check my daughter's car's brakes they were making a little noise. Failed to let us know brakes were bad. Went in for an oil change asked if they can check my daughter's car's brakes they were making a little noise. Went back to pickup the car and was told that the brakes were fine. Ten days later in the rain my daughter is going to work and the brakes started making a loud screeching noise left side was pulling, she was so scared that she turned around and came back home. I checked them out to find that they were metal on metal and left wheel caliper was locking up. Called the service manager for days and they never returned my calls until I called to ask for the general manager. I got the assistant and she was very polite and understanding. She told me she would have the service manager call me, he did but I missed his call. I called him back and he never returned the call. The general manager's office never returned the call to follow up either.( keep in mind I was very polite with them the whole time even though I was steaming on the inside). We Purchased three vehicles there in the past including the vehicle in question. Only to be treated badly. We will never go back there. If I could leave zero stars I would. More
by Im.a.banana
Employees Worked With
Never givin a name.
