Lou Bachrodt Chevrolet Coconut Creek

My car was brought into this service center in 2022 Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one card had an attempted charge for $1100 from Walmart.com ,upon realizing I didn’t have it I called the sales part of the dealership to ask if my card was in the my car and it was confirmed that the same card was In the car Matthew was working with. I played stupid and went to the dealership to discuss my vehicle moving forward Mathew told me he did a pressure test and the temperature dropped , I asked specifics because it was allegedly a pressure test not a temp test (there’s integrated sensors for that) Matthew got frustrated and said “ I’m not gonna keep arguing , you can take it somewhere else since you know so much about the car” (This was 60 seconds into the conversation recorded) Audio recorded I left the dealership and 15 minutes later get a call from the dealership that the car is ready when I got to the dealership there was a presence of five police cars because Matthew lied to law enforcement officers which is a crime in any state Despite the public embarrassment I paid the bill and my car broke down before getting to the next traffic light from the dealership I had the car towed to a different shop That shop confirmed dirt around the oil fill neck Meaning Matthew Gonzalvez vandalized my car engine . The damages done by Mathew were over $4500 Not to mention the public embarrassment from police presence predicated on a lie Eddie and Matthew are evil disgusting people More

.My experience was very pleasant, this was my first time buying a new vehicle and Josh V and made me feel really comfortable. I love the customer service. buying a new vehicle and Josh V and made me feel really comfortable. I love the customer service. More

Have been trying to get a refund on my Gap Insurance for months now. I’ve been given the run a round by this dealership. No one will answer my emails or return my calls. They owe me a good size refund and i months now. I’ve been given the run a round by this dealership. No one will answer my emails or return my calls. They owe me a good size refund and it’s very frustrating how bad their customer service is to a client. I’d give zero stars if I could. More

Both of my key fobs died. I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fob I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fobs to a different dealership where they realizeed that Lou bachrodt put the batteries in upside down, and the key fobs were not in fact in operable. if they can’t change key fob batteries correctly what else can they not change? More

Sam and Eddie were very helpful getting my truck back to me. Communication was on point! me. Communication was on point! More

I bought the car from Nelson and he was a great sales person, there was an issue with the seat and they sent someone out to fix it. My only issue is that after they told me they check all the cars and ma person, there was an issue with the seat and they sent someone out to fix it. My only issue is that after they told me they check all the cars and make sure everything works and they are safe, I start driving the car around for a week and I find that the emergency brake does not work. You press it down and it does not stay. Please check everything before signing anything. More

I purchased my 2022 Chevrolet Silverado back in June 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. U 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. Unfortunately, they said my drive shaft went bad (truck has approx 25,000 miles on it). I was called by Matthew after a few weeks that they got The part. That was on Jan 31. After fixing what they believed was the issue, the truck is still doing the loud clicking noise and one of doors was scratched along the side. I immediately called Matthew and he said to bring it back and they would give me a rental and fix the damages and find out what is wrong with the truck. However, it has been over a month and still no rental or fixing of any damage. You always have to ask for paperwork for proof of anything. Every time I call to check if there is a rental truck available, they state they would get back to me and they never do. It is now March 6 and still nothing. This has been very frustrating and unprofessional to say the least More

Great service and good customer service I will recommend you guys see you next time you guys see you next time More

Great service I take my car for regular maintenance and it's always a breeze in and out. it's always a breeze in and out. More

My Salesman was great, Finance manager was Ok. Sales Manager was NOT honest in honoring his out the door price, And out the door Price was agreed upon + Tag, When I went over my Bill of sale and m Sales Manager was NOT honest in honoring his out the door price, And out the door Price was agreed upon + Tag, When I went over my Bill of sale and my Purchase contract amounts did not matched. A service contract was added without my knowledge or was I asked if I wanted it, they told me it was part of that Ridiculous Protection Package that was added , Plus other add'l fee's , On top of they already agreed upon Out The Door Price. Honestly I drove over 1 hour to buy my new truck because it was the options I was looking for, But besides the salesman I did not feel that the rest of the team Was transparent and really could not explain these hidden charges. Did I get good deal on a 2023 leftover truck I don't think so. Will I ever return to this dealership to purchase a future car Most Likely Not. More