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Longo Lexus

El Monte, CA

4.9
2,044 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,044 Reviews of Longo Lexus

August 05, 2023

Great customer service. Great notifications and keeping me informed on the phone and online. Love the loaner car. More

by addis3744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Aug 07, 2023 -

Longo Lexus responded

Thank you for coming to Longo Lexus Svc Dept and happy knowing John and the svc team took wonderful care of you - Have a great rest of your week

August 05, 2023

Great service and communication through out. They handle vehicle with care and provide detail of how to keep your vehicle operating at optimal levels. More

by Garellano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong, David Parada
Report | Print
Aug 07, 2023 -

Longo Lexus responded

Thank you for your kind posting on DealerRater about your most recent service visit @ Longo Lexus. Make it a great day and hurry back

August 04, 2023

I got my oil change done. Very professional employees. Car was washed and clean. Great service! More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
Aug 04, 2023 -

Longo Lexus responded

Thank you for the trust you have in our company and service team. - Hurry back - Team Longo Lexus

August 04, 2023

Been with Longo for decades. Excellent agents, service, friendly polite staff members. Very pleased with this dealership! More

by tonirodriguez01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
Report | Print
Aug 04, 2023 -

Longo Lexus responded

Thank you for taking time out of your day to share with others about your service visit @ Longo Lexus - Delighted knowing the service team took wonderful care of you

August 03, 2023

Always excellent customer service. One of the reason that our family are loyal to Lexus brand is because of the excellent service department. More

by Laksana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Aug 03, 2023 -

Longo Lexus responded

Thank you for entrusting the service team @ Longo Lexus and we're honored to serve you

August 03, 2023

Simple, easy, quickly, and excellent performance I have a full care and services for my ES 350h More

by Son Ngo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Report | Print
Aug 04, 2023 -

Longo Lexus responded

Thank you for our posting on DealerRater - Team Longo Lexus

August 02, 2023

New to Longo Lexus, they always welcome me with a smile. Really happy with my purchase great customer service! More

by Dani C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Orozco, Rene Reynoso , Gerardo Ayala
Report | Print
Aug 02, 2023 -

Longo Lexus responded

From all of us @ Longo Lexus - Congratulations and please know how honored we are to serve you

August 02, 2023

Longo Lexus is aways The Best Lexus Dealership Ever! The Staff just wonderful. Customer is always kept informed step by step. More

by dickerson0805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Aug 02, 2023 -

Longo Lexus responded

Thank you for taking the time to share your service experience on DealerRater and delighted knowing the care and attention Man Wong provided during your visit.

July 30, 2023

Jim was very good…. . but they don’t practice FAIRNESS at check in….. they skipped me and took FOUR cars behind me first….. 👎👎👎 More

by rumsoup1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer at service department….. 👍👍👍, Sabino Cuevas
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Jul 31, 2023 -

Longo Lexus responded

Thank you for sharing your viewpoint and your survey has been sent over to our Svc Mgmt team to review what transpired during your visit.

July 30, 2023

Very satisfied with service Jim Palmer had been very helpful Will continue to take my car to Longo for service More

by poljek143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer, Francis Saldana
Report | Print
Jul 31, 2023 -

Longo Lexus responded

Everyone @ Longo Lexus Svc Dept is honored to serve you and your auto care needs. Have a great week - Team Longo

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