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Longo Lexus

El Monte, CA

4.9
2,044 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,044 Reviews of Longo Lexus

November 05, 2023

Amazing service and selection. Ask for Linda when you go to Longo Lexus. Im definitely considering buying my next vehicles here again. More

by Cserrano93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda
Nov 07, 2023 -

Longo Lexus responded

We love feedback such as this and happy knowing Linda took wonderful care of you and your auto care needs. Enjoy! Team Longo Lexus

November 05, 2023

You need to double check if the car for all Of existing problems if possible More

by Newromeinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Nov 08, 2023 -

Longo Lexus responded

We would like to take this opportunity to extend our apology on the services you received @ Longo Lexus Svc Dept. It appears based on your recent visit, your tire sensor's have batteries and when the batteries get low, it will cause the tire light to flash due to the sensor not fully charged. Thank you for sharing your viewpoing on our workmanship and it will help us be a better ran company tomorrow.

November 04, 2023

Service department is friendly and takes time to answer all my questions. I don’t have a particular agent that I see. All are very good. More

by Mitchell cayleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Nov 07, 2023 -

Longo Lexus responded

Thank you Mitchell for visiting Longo Lexus Svc Dept and happy the team took wonderful care of you as you only deserve the best.

November 03, 2023

I was extremely impressed to see how welcoming, respectful & helpful the whole Team was… from the Valet as you come in, to Service Consultant Rudy, down to Loaner Car Services. You all make the bar More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valet & Loaner Car Services, Rodolfo Ayala Jr.
Nov 04, 2023 -

Longo Lexus responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

November 03, 2023

I had a few things that needed immediate attention but I couldn’t seem to get the car in for the 8,000 mile warranty. From the start to the finish Longo Lexus speaks luxury and care for it’s customers. Man More

by George Kilroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 04, 2023 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and we're so honored to serve you - Team Longo Lexus

November 03, 2023

The staff is professional and courteous. The service consultant seemed in a rush when going over the service needed. More

by Pmaldonado22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Nov 07, 2023 -

Longo Lexus responded

We know this matter is important and your service consultant, Rene tried reaching you but was unsuccessful. At your convenience, please feel freee to contact him @ D: 626.580.6261 or E: rene.reynoso@longolexus.com. We look forward to hearing back from you

November 02, 2023

Great service and nice workers. Very patient with us and lets us take our time. Going back and forth with the packages and was able to answer all the questions. Recommend coming to More

by alexwu921
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Maragay
Nov 02, 2023 -

Longo Lexus responded

Thank you for entrusting Longo Lexus with your auto needs. Welcome to the Longo Family!

November 02, 2023

Longo Lexus made my car buying experience easy and stress free. Cynthia Ibanez was great to work with in getting my purchase done! She is friendly, professional, knowledgeable, and helpful; I couldn't have a More

by ray.uyemura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cynthia Ibanez, George King
Nov 03, 2023 -

Longo Lexus responded

From all of us @ Longo Lexus we're honored to serve you. Keep spreading the word about Cynthia | Longo Lexus we can never have enough business.

November 01, 2023

The staff are all very courteous and kind. Facility is very clean and accommodating. Coffee is good as well More

by tonynlou1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Nov 02, 2023 -

Longo Lexus responded

Thank you for sharing your feedback with DealerRater and Longo. We're honored to serve you!

October 27, 2023

LONGO Lexus has an incredible customer service, because they exceeding guest expectations, and always do everything right from the beginning. More

by Alejandro.Segoviano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Oct 27, 2023 -

Longo Lexus responded

Thank you Alejandro for being the most important part of our business - Team Longo Lexus

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