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Longo Lexus

El Monte, CA

4.9
2,045 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,045 Reviews of Longo Lexus

December 02, 2023

I choose to come here because of the great service, even though it is not close by and there are other dealers closer to me. More

by Fcortez1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Dec 04, 2023 -

Longo Lexus responded

Thank you for being the most important part of our business and happy knowing Man Wong and the service team @ Longo Lexus continues to delivery exceptional service. We will see you in 2024 and Happy Holidays

December 02, 2023

Excellent service, service advisor is detail-oriented, scheduled service completed within the timeframe, custumers' lounge is tidy. More

by traveler9050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Dec 04, 2023 -

Longo Lexus responded

Thank you for visiting Longo Lexus Svc Dept and delighted knowing your visit was comfortable. Happy Holidays - Team Longo

December 02, 2023

Mr Beau Li he is excellent service he explained everything clearly to me and range Uber drop off and pick up thank you ! More

by Terrie lam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Dec 04, 2023 -

Longo Lexus responded

Thank you Terrie for your kind posting and we will make sure Beau @ Longo Lexus Svc Dept receives a copy of this posting, it's certainly going to make his day.

December 02, 2023

Overall is very good service but still needs to improve some area which is lack of attention More

by mollyliu77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Dec 04, 2023 -

Longo Lexus responded

Thank you for sharing your viewpoint and please know we always have a service manager on duty, that's always open to hear feedback on how we can improve as a dealer. Team Longo

December 01, 2023

Service is great. Service representative is very professional in his line of work. Dealership is one of the best I have been to. More

by Flintstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Dec 01, 2023 -

Longo Lexus responded

Happy Holidays from Longo Lexus and thank you for coming to our service department.

December 01, 2023

Very courteous and professional. Well informed of the time needed and cost. Loaner processed in no time. More

by sennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Dec 01, 2023 -

Longo Lexus responded

Thank you for your rating and review - From all of us @ Longo Lexus - Happy Holidays and we will see you in 2024!

November 30, 2023

Excellent service provided. Our salesman helped us out from beginning till the end getting us a awesome deal. More

by guerreroantonio1990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Morones, Jose Mendoza
Nov 30, 2023 -

Longo Lexus responded

Enjoy your new ride for the holidays and thank you for coming to Longo Lexus for your auto care needs.

November 30, 2023

I had never been to this dealership however my friend has been a customer for at least 20 plus years. Just recently I went with her to purchase another Lexus. While there I saw the professionalism of the Lex More

by becky ruiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not sure of his name in finance (signing documents). He was very kind and explained all that I was signing., Van Phu, Eric Garcia
Nov 30, 2023 -

Longo Lexus responded

WOW... what an amazing write-up this is Mr. Ruiz - Thank you so much for your kindness and allowing us to welcome you to our Longo Lexus family. Please * Please * Please tell you friend how humbled we are that they thought so highly of our services for 20+ years and to refer over a friend is priceless to us @ Longo. Enjoy what you drive and Happy Holidays

November 30, 2023

Expensive but excellent service especially Francis Saladano who went out of his way to be informative and courteous More

by tdonato
Workmanship
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Nov 30, 2023 -

Longo Lexus responded

Thank you for your rating and review - Team Longo

November 29, 2023

Our sales rep Jorge Alvarez was EXCELLENT. Extremely knowledgable on product and very patient with 2 tech challenged buyers. Never any pressure or attempt to upsale. Extremely happy with our e More

by CL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
Nov 29, 2023 -

Longo Lexus responded

From all of us @ Longo Lexus - please enjoy what you drive and welcome to the Longo family

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