Longo Lexus

Work that I was charged for during the 110,000 mike service was not done (2nd time). Instead of being proactive in solving the problem I was treated like I was the problem. This is the only dealership service was not done (2nd time). Instead of being proactive in solving the problem I was treated like I was the problem. This is the only dealership I have ever used, no more. Im taking my business somewhere else. More

Their staffs are super friendly and helpful, nice waiting room with all hot and cold drinks if you choose to wait onsite. Smooth and quick pick up a loaner if you can’t wait there. room with all hot and cold drinks if you choose to wait onsite. Smooth and quick pick up a loaner if you can’t wait there. More

Excellent customer service and very knowledgeable of the vehicles they maintain. They are able to answer all questions and try their best to have it done within time. vehicles they maintain. They are able to answer all questions and try their best to have it done within time. More

The salesmen was the best he got me all the info . His name Eric he helped my wife Thank you His name Eric he helped my wife Thank you More

Just had the BEST experience with Marc Fata. Reached out to him with a very specific build a few days ago and told him anything missing would be a dealbreaker. He called me the same day I co Reached out to him with a very specific build a few days ago and told him anything missing would be a dealbreaker. He called me the same day I committed and said he had a line on an EXACT match to my request. MSRP. No add-ons. No fees. My build request was: -Nori -Black roof -black/olive interior -cool box -wireless key -HUD -ML sound His build he lined up had all that AND the traffic assist and tonneau. I don’t mind those options, but wasn’t hunting for them. He had me fill out the paperwork online and send $500. Just completed transaction. He hustled to get me in and out from opening of the dealership. EVERY promise was honored. He was truthful from start to finish. The single EASIEST and BEST car transaction I’ve ever had. Total timeline from first contact to painless delivery was a few days. Vehicle had 4 miles on odometer. Drove my 24’ LC up to snap pics of it in front with delivery photos. Brought a second set of hands to get them home. CALL and ask for Marc. The man WORKS for the deal! More

Good service,and l recommend highly considering the standard ,continuous with the guarantee and all services for the customer standard ,continuous with the guarantee and all services for the customer More

Longo Lexus has really Nice people, nice place, and great deal. Process is simple and friendly. Thank you deal. Process is simple and friendly. Thank you More

Longo Lexus has always been focused on the customer and not on the average invoice amount like most dealerships. Yes, they are busy, but they make the effort to help you in any way. Kelly Yang has been my not on the average invoice amount like most dealerships. Yes, they are busy, but they make the effort to help you in any way. Kelly Yang has been my service consultant for many years and he always goes above and beyond to help me. He’s dependable, honest and he’s easy to communicate with. These traits are hard to find nowadays. More

I have dealt with Longo Lexus since 2005. I have had very few negative experiences. The negative experience was always corrected to my satisfaction. I have had very few negative experiences. The negative experience was always corrected to my satisfaction. More

The dealership has never disappointed me in their customer service. Everyone is very patient and helpful. customer service. Everyone is very patient and helpful. More