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Longo Lexus

El Monte, CA

4.9
1,955 Reviews

3530 Peck Rd

El Monte, CA

91731

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1,955 Reviews of Longo Lexus

August 07, 2024

Gary Littleton was great. Made the transaction easy and was very accommodating and professional. Would only use him again More

by sharronjungman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Littleton
Aug 07, 2024 -

Longo Lexus responded

Thank you so much for your kind words! We're thrilled to hear that Gary Littleton provided such a smooth and professional experience. We’ll be sure to pass along your praise to him - Team Longo Lexus

August 07, 2024

We usual to see Frances but he is on vacation . Instead of him he was very polite and taking care of us good. More

by Junko Taniguchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
Aug 07, 2024 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and happy Frank took wonderful care of you in the absence of Francis. Hurry back - Team Longo

August 07, 2024

Customer service is a passion for Longo Lexus. I no longer go to Lexus of Cerritos their service has gone down. More

by Chitachitagogo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Aug 07, 2024 -

Longo Lexus responded

Thank you for sharing your feedback. We’re delighted to hear that Longo Lexus has been able to provide the exceptional customer service you’re looking for. We strive to make every experience positive and are glad to know we’ve succeeded in meeting your expectations - Hurry back - Team Longo Lexus

August 07, 2024

Front desk staff is very nice and the waiting room is comfortable .the treat is too seeet if you can have some chips will be perfect More

by meng yen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Aug 07, 2024 -

Longo Lexus responded

Thank you for your feedback! We're glad to read that you found the front desk staff nice and the waiting room comfortable. We appreciate your suggestion about the treat. We'll be sure to pass it along to see if we can offer something like chips in the future. Your comfort and satisfaction are important to us!

August 04, 2024

Well informed on the timing and their effort to make less waiting time is greatly appreciated More

by Elevens
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Aug 05, 2024 -

Longo Lexus responded

Thank you for visiting Longo Lexus for your servicing needs.

August 03, 2024

Great attention to my questions and concerns regarding our car. Exceptional service. James Dahlstein is excellent. More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Aug 05, 2024 -

Longo Lexus responded

We’re thrilled to hear that James Dahlstein provided exceptional service and addressed all your questions and concerns with great attention. It’s our goal to ensure every guest has a positive experience, and we’re glad to know James exceeded your expectations. If you need anything else, please feel free to reach out. Team Longo Lexus

August 02, 2024

Fantastic Sales and Service centers. The Sales center followed up repeatedly to assure we were satisfied with our purchase. The Service center has a wonderful lounge and helpful techni More

by sm-anz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabino Cuevas, Kelly Yang
Aug 02, 2024 -

Longo Lexus responded

Your feedback is incredibly valuable to us and serves as a great motivator for our staff. If there’s anything more we can do for you or if you have any further comments, please don’t hesitate to reach out. We look forward to serving you again in the future! Team Longo Lexus

August 02, 2024

Great service from the dealership with text capability to my service person Frank L. As well as efficient and friendly Rene moving on as service person also onwards at the dealership, Kudos 2 all and effic More

by aor0011
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso , Frank Lorusso
Aug 02, 2024 -

Longo Lexus responded

Thank you so much for your kind words! We’re so happy knowing you had such a positive experience with Frank and Rene. It’s wonderful to know that our efforts in communication and service made your visit smooth and pleasant. Your feedback truly motivates us to continue providing exceptional service. Team Longo Lexus

August 02, 2024

Kelly was great, understood what I needed, and didn’t try to oversell me. It was a busy day, but I got my car faster than expected. That was amazing. They did dirty my passenger side door panel, and the door More

by laalbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Aug 02, 2024 -

Longo Lexus responded

Thank you for choosing our dealership for servicing your Lexus. We genuinely appreciate your trust in us and are delighted to hear that your experience was positive. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! Hurry back - Longo Lexus

August 01, 2024

Always friendly, and they strive to provide you with the best of services. Thank you Longo Lexus staff. More

by xochitlhndz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Aug 01, 2024 -

Longo Lexus responded

We're humbled knowing we're your dealer-of-choice for your servicing needs - Team Longo Lexus

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