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Longo Lexus

El Monte, CA

4.9
2,043 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,043 Reviews of Longo Lexus

April 09, 2021

I appreciate Rene Reynosos professionalism and knowledge, thorough review of technician recommendations, patience with my numerous questions and clarity in explaining vehicles needs. Thank you!! More

by MG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Apr 09, 2021 -

Longo Lexus responded

Thank you for the great feedback! It is fantastic to hear that Rene delivered such a seamless experience. Drive safely, and we hope to earn your business at Longo Lexus!

April 08, 2021

Always happy with the service provided by Lexus. Thanks to Kelly Yang and Chris from the parts department. Appreciate your honesty and integrity. Thanks again. More

by Hope2773
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Apr 09, 2021 -

Longo Lexus responded

Thank you for your kind review, Hope! We are so happy to hear that Kelly and Chris could assist with your parts needs. Our team at Longo Lexus is grateful for your business and positive feedback!

April 07, 2021

Longo Lexus car Dealer is our only Dearler we bought all our Lexus car's (4). Total.They're very nice and friendly. All the services is well performing. Very happy with Longo Lexus Dealer. More

by Ilovecookies20182018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Apr 07, 2021 -

Longo Lexus responded

Thank you for your loyalty to Longo Lexus! We are thrilled to have you as a returning customer and we look forward to your next visit. Drive safely!

April 03, 2021

Service was done quickly & efficiently. Beau was helpful Service was done quickly & efficiently. Beau was helpful & great! Our car was clean, its running well! We look forward to bringing it back very so More

by garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Apr 05, 2021 -

Longo Lexus responded

Garcia, thank you for taking the time to leave us a review! We couldn't be happier to hear that Beau took good care of you here at Longo Lexus, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

April 01, 2021

When ever i have been there they have always been very receptive to my needs and helpfull.either for parts or service,the place is always clean but most of all very truthful on explaining everything will More

by jackbalderama853
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana, Edgar Anzaldo
Apr 01, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Longo Lexus, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

April 01, 2021

Professional and efficient. I was able to get a loaner while they repaired my car. They handled everything quickly and I was able to pay online before I picked up my car. More

by LJ77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Apr 01, 2021 -

Longo Lexus responded

Thank you for sharing this feedback about our service team! We are so happy to hear that you received efficient service from our Longo Lexus team. Enjoy your day!

April 01, 2021

Outstanding service by Edgar. Pleasant and professional Lexus Associate. He was very honest which means a lot to me. My car was ready same day. Thanks More

by MarisolBerumen64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Apr 01, 2021 -

Longo Lexus responded

Thank you so much for your kind review! We are delighted to hear that Edgar provided straightforward service and helped you get back on the road in a timely manner. Our team at Longo Lexus wishes you safe driving!

March 30, 2021

I like longo Lexus service with Jame Palmer. We are happy with service. He is friendly and good advice . Finish the job done he promise time. More

by William Win
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer, Jim Palmer
Mar 30, 2021 -

Longo Lexus responded

Thank you for the great review, William! We are thrilled to hear that you had such a successful experience working with Jim and the team. Drive safely, and we hope to see you back at Longo Lexus!

March 30, 2021

Service provided was great. Rental was clean and satisfied with the work done with my car. Rene reviewed the service done in my car and my car was completed in a timely manner. More

by Phaly Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Mar 30, 2021 -

Longo Lexus responded

We are thrilled that our team took such great care of you and your vehicle! Thank you for your business and your positive feedback about Longo Lexus.

March 29, 2021

Can’t believe I had to wait 5 hours to get my car service! What’s point to make a appointment! I would have reserved a car if I would have known how long it would take! More

by Dpluevanos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rene Reynoso
Mar 30, 2021 -

Longo Lexus responded

I would like to sincerely apologize that you were kept waiting, as we strive to provide efficient service to each and every guest. I am sorry for the inconvenience, and I hope you will give us the opportunity to provide a five-star experience next time. I would like the opportunity to address your concerns, please don't hesitate to give me a call. Thank you, Paul Wareham - Service Director - 626-580-6252

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