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Longo Lexus

El Monte, CA

4.9
2,043 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,043 Reviews of Longo Lexus

May 17, 2021

Been a lingo Lexus customer for approximately 14 years my experience for this last visit was excellent the service I received from MR John Yang was excellent More

by ricardom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino Cuevas, Kelly Yang, John Yang
May 17, 2021 -

Longo Lexus responded

All of us at Longo Lexus are grateful for your continued support. It means the world to us to see such great feedback from our valued customers. We are thrilled to hear that John was able to provide outstanding customer service during your most recent visit with us. We hope to see you again down the road. Have a fantastic day!

May 17, 2021

Victor was amazing as always. Dealt with him multiple times for my fleet needs and he always comes through. Really love the most recent purchase! More

by Patrick Kelley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
May 17, 2021 -

Longo Lexus responded

Patrick - It's great to hear that you're enjoying your new vehicle and we are so happy that you had another positive experience working with Victor. Thank you so much for the excellent review! We look forward to working together again at Longo Lexus.

May 16, 2021

Super easy negotiations were through email arrived purchased the car and my wife was happy. Thank you Steven and the Longo Lexus team. Definitely will recommend More

by Hectorbtst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Johiro
May 17, 2021 -

Longo Lexus responded

Thank you for your confidence in Longo Lexus, and for your business. It is rewarding to hear that Steven and our team are delivering this level of service and care to our customers. We are thankful to have you as a customer. We hope you and your wife enjoy the new ride. Have a great day!

May 16, 2021

The very best so far! Anthony Nguyen and TJ Butler showed the true meaning of professionalism, fairness and honesty. They are both knowledgeable and direct to the point. Answered all of our question More

by Rudy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen, TJ Butler
May 17, 2021 -

Longo Lexus responded

Rudy - Thank you for the rave review! We are so happy to see so many kind words about Anthony and TJ and delighted that they could assist you. Our team at Longo Lexus is grateful for your business and support. Have a great week!

May 14, 2021

Had an appointment for 9:45 am and waited 25 minutes before I was served. I will not return to this dealer. And I am a fleet manager. More

by MikeM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rudy
May 14, 2021 -

Longo Lexus responded

Mike - I am sorry to hear that you didn't receive the efficient, attentive service we expect from our team. Your experience is important to us and we would appreciate another opportunity to assist you. If you would be willing to discuss this further, please feel free to give me a call. Thank you, Clement Cisneros - Service Manager - 626-580-6206

May 15, 2021 -

MikeM responded

No thanks!

May 14, 2021

I am very satisfied with the service with Longo Lexus. It provides us a clean and friendly environment. Staffs and service representatives are professional, responsible, helpful, patient and care. More

by lax2170wei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
May 14, 2021 -

Longo Lexus responded

Customer satisfaction is our priority so we are delighted to see this feedback. Thank you very much for posting a great review about our team and facilities! We look forward to seeing you next time at Longo Lexus.

May 14, 2021

Didn’t plan on purchase a new car on the spot, but with awesome customer service and price. End up purchased my daughter first new Lexus at Longo Lexus. 😂 More

by ML_29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Lee, Van Phu
May 14, 2021 -

Longo Lexus responded

Thank you for the positive review, and congratulations on getting your daughter into her first new Lexus! We hope it exceeds both of your expectations. We appreciate you trusting the Longo Lexus team with your business and we look forward to the opportunity to work with you again down the road!

May 13, 2021

I have Best Service Advisor at Longo Lexus. He is very caring and excellent communicator. I have been going to Longo Lexus service for more than ten years. More

by jzf32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
May 14, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Longo Lexus, and we will certainly let our team know that you appreciate their help. We are grateful for your longtime business, and we look forward to your next visit!

May 11, 2021

Van Phu and Victor were really great and helpful with making my car purchase happen. Excellent service! Would definitely refer my friends and family to them. More

by Lisa Lew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issac, Van Phu, Victor Zeng
May 11, 2021 -

Longo Lexus responded

Lisa - we're so happy to hear that Van and Victor were accommodating and helpful throughout the car purchasing experience! We strive to deliver outstanding customer service and are glad this was evident during your visit. Thank you for choosing to do business with the Longo Lexus team and see you next time!

May 11, 2021

Our salesman Ray Huang was absolutely great took time to explain everything about the car we purchased walked us through everything we would purchase from this dealer and this salesman More

by Budmann01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Huang
May 11, 2021 -

Longo Lexus responded

We are thrilled that Ray and the team made you happy customers! Thank you for choosing Longo Lexus and taking the time to review us. We hope you are loving your new car!

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