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Longo Lexus

El Monte, CA

4.9
2,043 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,043 Reviews of Longo Lexus

May 27, 2021

Great Customer Service!My Service Advisor David Parada Great Customer Service! My Service Advisor David Parada is awesome! He always listens to my concerns and provides feedback. I Highly recommend More

by Sylvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
May 27, 2021 -

Longo Lexus responded

Sylvia - We are delighted to earn your recommendation. Thank you for the kind words about David! We love that you can depend on him to keep you driving smoothly and safely. - Longo Lexus team

May 27, 2021

They do their best to accommodate everyone including pets. There is an outside seating area near the Starbucks. The Lexus dealership is very clean, everyone does their best to help, and is generally fri More

by Gumball760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
May 27, 2021 -

Longo Lexus responded

Thank you for taking time to share this feedback so that others know what it's like to be our guest at Longo Lexus. We are lucky to have you as a customer! Enjoy your day and we'll see you at your next visit.

May 26, 2021

Have been using Longo Lexus for many years and they have always provided excellent service and have never had any issues of any kind. Their staff is very professional, courteous and always very helpful. More

by Tnarase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
May 26, 2021 -

Longo Lexus responded

We're so happy to hear the service team at Longo Lexus has consistently gone above and beyond to care for you and your vehicle. Thank you for doing business with our team, and we hope to see you again next time!

May 25, 2021

Jim Palmer has been my service advisor for so many years since I’ve been coming to this dealership for service. He & his team have done a great job. More

by Othelia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
May 25, 2021 -

Longo Lexus responded

Othelia, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Longo Lexus, and we will certainly let Jim know that you appreciate his help. We are grateful for your longtime business, and we look forward to working with you for years to come!

May 23, 2021

Great service, easy to book service appointment. Service advisor Beau was very helpful, he explained all the problems clearly and gave me the best recommendations. More

by gahollman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
May 24, 2021 -

Longo Lexus responded

What a great review! We are delighted to hear that your service visit went smoothly and that Beau provided informative service regarding our diagnosis. All of us at Longo Lexus wish you safe and happy driving!

May 22, 2021

The advisor had three different price for the quote I don't understand he is honest. Please improve service and have integrity for service. Please. More

by aho2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Yang
Jun 02, 2021 -

Longo Lexus responded

It sounds like there may have been a miscommunication here on the pricing, and I sincerely apologize for the confusion. I would be more than willing to speak with you directly about what happened and ensure we clear this up for you. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Paul Wareham - Service Director - 626-580-6252

May 21, 2021

The Lexus service is amazing, Jim Palmer is always very efficient, they always take good care of me I will always use the Lexus dealer More

by Aldensjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
May 21, 2021 -

Longo Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Jim and the Longo Lexus team. Drive safely, and we hope to see you again down the road!

May 19, 2021

Longo Lexus is a great place for sale and service they are friendly i will recommend to anyone who is looking for a good dealer I go back every time I need a service More

by Hernandez081955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
May 19, 2021 -

Longo Lexus responded

Thank you so much for recommending Longo Lexus! We love to hear that you've had great experiences with both our sales and service teams and appreciate you trusting us with all of your auto needs. Have a wonderful day!

May 19, 2021

The service was prompt and they answered all my questions. I also requested an estimate for future repairs. I was given the estimate in writing in about 2 minutes. More

by Neilsano
Recommend Dealer
Yes
Employees Worked With
Man Wong
May 19, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Longo Lexus, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

May 18, 2021

Thanks to Man Wong, my service experience was Thanks to Man Wong, my service experience was outstanding! Once again, Man Wong and his team have exceeded my expectations! I am very grateful to Lo More

by luissilva928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
May 18, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Man Wong and our team provided the exceptional service we pride ourselves on at Longo Lexus, and we will certainly pass along your kind words. We are grateful for your returning business, and we look forward to your next visit!

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