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Longo Lexus

El Monte, CA

4.9
2,042 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,042 Reviews of Longo Lexus

July 22, 2021

Only thing that keeps it from being a 5 star is how terrible the loaner car experience is. Wait in line outside in the heat for 1+ hours. David in the service dept makes up for it. More

by JS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Jul 23, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient and accommodating service, and I do apologize for the long wait. I will be sure to share this with my team and work to improve our speed going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Clement Cisneros - Service Manager - 626-580-6206

July 20, 2021

Great experience! Salesperson was friendly and accommodating! Very impressive inventory allowing me to select the car I truly wanted. Overall this was the best experience I’ve had buying a new veh More

by Rubiodre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Phu
Jul 20, 2021 -

Longo Lexus responded

Thanks so much for taking the time to leave a great review of Longo Lexus! We are so happy that you loved working with your salesperson and that they helped you find the car that was right for you. We love to hear when our customers have great car purchasing experiences! See you again next time.

July 18, 2021

The service and staff were friendly and resourceful. Victor (fleet manager) is friendly and professional. I absolutely recommend Longo Lexus! I live in another county and drove to Longo due to the selec More

by Superfly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Jul 19, 2021 -

Longo Lexus responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful time working with the Longo Lexus team. Drive safely, and we will be sure to pass on the kind words to Victor!

July 17, 2021

Always great service. Honest and reliable. Man Wong always provides great insight and is very easy to work with. I would highly recommend longo Lexus to friends. More

by tuan.truong03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Phu, Man Wong
Jul 19, 2021 -

Longo Lexus responded

Thank you for the wonderful review, Tuan. We're delighted to hear that Man and the rest of the Longo Lexus service team are providing the exceptional care we aim for. Take care, and come back soon!

July 17, 2021

Very professional and friendly staff. When they give you an estimated waiting time they’re very accurate. They have a comfortable waiting room with plenty of space to spread out. More

by Linny2746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jul 19, 2021 -

Longo Lexus responded

We appreciate your confidence in our team to get the job done. Drive safely, and we hope to see you back at Longo Lexus!

July 16, 2021

They told me in advance what was going to happen, the time frame and costs. They were on time and in budget. They also provided transportation More

by TonyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Jul 16, 2021 -

Longo Lexus responded

Tony - Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Longo Lexus team. Drive safely, and we hope to see you back next time!

July 13, 2021

I like coming to Longo Lexus and look for Rene Reynoso. He is by far one of the most attentive and reliable service advisor. He takes time an extra effort to solve your concerns about your vehicle. He had More

by M.Y.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clem Cisneros, Rene Reynoso
Jul 13, 2021 -

Longo Lexus responded

There is nothing more we love than a happy customer and great feedback! We are pleased Rene continues to demonstrate our commitment to exceptional service. It means a lot that our service stood out to you and we hope to see you back at Longo Lexus. Take care!

July 07, 2021

Service is always excellent. Over many years and RX350’s I’ve had many good service Reps. Today I had my new one for the 2nd time n he made my service visit an excellent one. Rene Reynosa very experience n More

by Airman JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Jul 08, 2021 -

Longo Lexus responded

Thank you so much for your continued business and your confidence in our team! We hope to welcome you back to Longo Lexus for all your future service needs. Have a wonderful day!

Jul 09, 2021 -

Airman JR responded

Longo Lexus is a long time business in our area and they always have provided me excellent service even during the busy times. I've visited numerous other dealerships which are nice but Longo is where I'll continue going.

July 06, 2021

The service was excellent I didn’t have to wait my car was ready on designated time . Loaner vehicle provided allowed me to get to work and complete my day More

by barbara1donaghu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
Jul 06, 2021 -

Longo Lexus responded

Thank you for reviewing Longo Lexus, Barbara! We're delighted to hear we could make your recent service visit such a pleasant experience. Safe travels, and come back again next time!

July 06, 2021

Pleasant, easy,and professional service. Fleet manager was .knowledge and courteous More

by Pollyjolo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isador orozco
Jul 06, 2021 -

Longo Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with the Longo Lexus team. Drive safely, and we hope to see you back next time!

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