Back

Longo Lexus

El Monte, CA

4.9
2,040 Reviews

3530 Peck Rd

El Monte, CA

91731

Directions

By Type

2,040 Reviews of Longo Lexus

August 02, 2021

Great service, I would recommend it to all my friends and family. Most of all, the details and repair time was exceptional, I was very happy with the outcome. More

by Benchung99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Aug 03, 2021 -

Longo Lexus responded

We're honored to serve you and even more delighted to read that you would recommend your family & friends to Longo | Beau - that is certainly the best compliment any business could ever get - THANK YOU for entrusting us with your servicing needs and hurry back - Team Longo

Aug 04, 2021 -

Benchung99 responded

Thank you

August 01, 2021

Longo lexus is very reliable and honest with me about what is needed and what I can wait to fix. Robin is my favorite service rep. More

by Willee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Aug 03, 2021 -

Longo Lexus responded

Good Afternoon Willee - from all of us @ Longo Lexus, we're honored to serve you! Hurry back - Team Longo

August 01, 2021

LONGO service Dept has always been state of the art and run by the best in the business. Man Wong is your guy for the best service rep. More

by Captdavemlacofd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Aug 01, 2021 -

Captdavemlacofd responded

:-)

July 31, 2021

So far and maybe because I have a new vehicle, 2021 NX300, service has been rather speedy. My 5k, 10k service milestones have been painless. It will be a different story next time on my 25k. More

by mcengr500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Aug 02, 2021 -

Longo Lexus responded

Thank you so much for entrusting the team @ Longo Lexus with your servicing needs. Make it a great day and hurry back

July 29, 2021

We arrived past 6PM and The process was quick and Eric Kim was very accommodating. Excellent service for sales. I hope the after sales service is the same thing. Thanks again! More

by Nutrix F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kim
Jul 29, 2021 -

Longo Lexus responded

Good Morning and congratulations from all of us @ Longo Lexus. We're honored to serve you and delighted to read of the caring attention provided by Eric. Enjoy what you drive and welcome to the Longo family

July 28, 2021

Man Wong is always helpful and a pleasure to work with! He always makes everything easy. Thank you, Man! It’s always a hassle free… More

by abdo.helou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jul 28, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater and delighted to read of the caring attention Man Wong provided during your visit. Have a great weekend and hurry back- Team Longo

July 24, 2021

Extremely polite and helpful staff. Easy check in. Clean and neat office. Friendly and pleasant service staff and rental team. I was very impressed with the entire process. More

by Dmcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Haile, Steve Johiro, Rene Reynoso , Jose Uribe
Jul 26, 2021 -

Longo Lexus responded

THANK YOU* We're so honored to serve you we look forward on seeing you on your next visit - Team Longo

July 23, 2021

Service advisor and staff were very friendly and helpful. Waiting area was clean and had complimentary drinks if needed. There were outlets for customers to use if needed More

by Dinna
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackelyne Martinez
Jul 23, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Longo Lexus, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

July 22, 2021

Only thing that keeps it from being a 5 star is how terrible the loaner car experience is. Wait in line outside in the heat for 1+ hours. David in the service dept makes up for it. More

by JS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Jul 23, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient and accommodating service, and I do apologize for the long wait. I will be sure to share this with my team and work to improve our speed going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Clement Cisneros - Service Manager - 626-580-6206

July 20, 2021

Great experience! Salesperson was friendly and accommodating! Very impressive inventory allowing me to select the car I truly wanted. Overall this was the best experience I’ve had buying a new veh More

by Rubiodre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Phu
Jul 20, 2021 -

Longo Lexus responded

Thanks so much for taking the time to leave a great review of Longo Lexus! We are so happy that you loved working with your salesperson and that they helped you find the car that was right for you. We love to hear when our customers have great car purchasing experiences! See you again next time.

...
157
...