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Longo Lexus

El Monte, CA

4.9
2,040 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,040 Reviews of Longo Lexus

August 20, 2021

The service advisor Beau was great. They provided me with a car to use until they finished the service which was the next day. They were very professional and courteous. I wish I had bought my car the More

by dlcc65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Aug 20, 2021 -

Longo Lexus responded

It's an honor to serve you and delighted to read of the caring attention provided by Beau. Have a wonderful and safe weekend - Team Longo

August 20, 2021

A pleasureAsking too much Less is better A pleasure Asking too much Less is better sometimes Goodluck More

by Peggy.odonovan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Aug 20, 2021 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus - Make it a great day and hurry back -Team Longo

August 20, 2021

John Yang is the best service advisor that I have ever met so far. He will get you well taken care of. More

by markcheung2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
Aug 20, 2021 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus with your servicing needs. Have a wonderful weekend and hurry back - Team Longo

August 20, 2021

The service department should change their name because they have no idea what service is. More

by Gdinniene
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clem Cisneros, David Parada
Aug 25, 2021 -

Longo Lexus responded

Were’ sorry to read of your dissatisfaction in our efforts to resolve your passenger seat concern. We do however, appreciate your allowing Clement Cisneros, our Service Manager the opportunity to get involved. If you do have any further questions, or concerns please feel free to contact Mr. Cisneros at D: 626.580.6206 E: clement.cisneros@longolexus.com

August 19, 2021

Great, fast, honest service from all employees who work there. First time there after having a horrible experience at a different Lexus dealer and I will be definitely going back to Longo Lexus for my Lexu More

by ilu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Aug 19, 2021 -

Longo Lexus responded

We're honored to serve you and even more delighted to read that you would recommend your family & friends to Longo. THANK YOU for entrusting us with your servicing needs and hurry back - Team Longo

August 19, 2021

The salesman David truong very nice and he explained for us about how good a cars how to drive and show us how to setting. More

by jackynguyen71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Truong
Aug 19, 2021 -

Longo Lexus responded

THANK YOU* for choosing Longo Lexus for the purchase of your vehicle. We are delighted your visit and experience with David Truong was great. Congratulation on your vehicle purchase - Team Longo

August 19, 2021

Usual excellent service in an astonishingly automated and integrated fashion. They listen and handle whatever you ask, including the little stuff. But the entire process is amazingly efficient and doesn’t wa More

by Dr J
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Man Wong
Aug 19, 2021 -

Dr J responded

Great dealer. Been coming here for many years.

Aug 19, 2021 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus with your auto care needs. Have a wonderful weekend and hurry back - Team Longo

August 18, 2021

Francis exceeded all expectations when explaining the service to be prefomed on my car More

by Forchicky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldania
Aug 19, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater. We're always honored to serve you - Team Longo

August 17, 2021

Linda Hur and Stephen Tran are my to go Sales person and finance person. They make purchasing vehicle so easy and pleasant. More

by Steventran305
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Hur, Stephen Tran
Aug 19, 2021 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater about your visit to Longo Lexus. We are delighted to read your experience with Linda Hur and Stephen Tran were excellent. Have a wonderful day and enjoy your beautiful new vehicle - Team Longo

August 17, 2021

Love this dealership service department! Will not be taking my Lexus anywhere else More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Aug 17, 2021 -

Jim responded

Thank you Longo Lexus!

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