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Longo Lexus

El Monte, CA

4.9
2,040 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,040 Reviews of Longo Lexus

August 14, 2021

This dealership is amazing! They have an underground showroom with a variety of vehicles to choose from. More

by Troy Jackson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen in finance great guy, Jackson Le
Aug 14, 2021 -

Troy Jackson responded

Thanks again for making the process quick and easy.

August 14, 2021

Facility is very clean, and follow all the covid safety guidelines. Sales is friendly and very helpful. Good selection on all the models and fair pricing. More

by Kev_chen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lo
Aug 16, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater and we're honored to serve you - Enjoy what you drive and please stay safe - Team Longo

August 13, 2021

Great buying experience with Ray Huang, the Digital Sales Manager. My new lexus was dropped off by a friendly crew as well. More

by rtonthat1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Huang
Aug 13, 2021 -

Longo Lexus responded

Thank you for the kind message on DealerRater and appreciate your efforts in recognizing one of our team members @ Longo Lexus - Ray Huang. Enjoy what you drive and welcome to the Longo Family

August 13, 2021

Mr Wu was very professional, courteous, and clear. He was thorough in explaining all the options and worked on our shopping needs. More

by sjleeclee
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Wu
Aug 13, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater about your visit to Longo Lexus. We know you have many choices when selecting a brand | dealer and honored you've chosen Longo to handle your auto care needs. Have a wonderful weekend and welcome to the Longo family

August 13, 2021

Great service. Quick quality work. Jen Lew was very helpful and professional. More

by jmunoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Aug 13, 2021 -

Longo Lexus responded

Thank you so much for the shout out on DealerRater about your visit to Longo Lexus and delighted to read of the caring attention provided by Jennifer Lew. Make it a great day and hurry back - Team Longo

August 12, 2021

Great service, great people and always very helpful and friendly,specially Rene Reynoso always very kindness. More

by Alejandro.Segoviano
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Aug 12, 2021 -

Longo Lexus responded

Thank you so much for the 5-Star Dealer Rater review about your visit to our campus (Longo Lexus) and for the kind words you've mentioned about Rene. I will certainly make sure he receives a copy of this, I know it's going to make his day. Hurry back - Team Longo

Oct 15, 2021 -

Alejandro.Segoviano responded

Yes the review it’s my, and l was yer happy with the service provided by Rene Reynoso and his team. I’m always very happy with the great service that Longo Lexus provide all the time to their customers, and Rene Reynoso always make the extra mile to his guests. I always recommend Longo as a great dealer and as a great place to buy a car and make business for the integrity and honesty. Thank you! Bye bye

August 11, 2021

The overall service & staff are very good. However, there certain things on the final paper of service that were denied, that indicates I requested which I did not, but denied by Yang, and we’re not explain More

by Dogo1
Recommend Dealer
Yes
Employees Worked With
John Yang
Aug 12, 2021 -

Longo Lexus responded

Thank you for talking with Kelly Yang today and extending our sincere apology on your last visit. If you do ever have any questions or concerns, please do not hesitate to contact Kelly, he's always here to listen. D: 626.652.3361 E: kelly.yang@longolexus.com

August 10, 2021

Alex segoviano is always a pleasure when he picks up or drops off my vehicle. I’m so glad I bought my Lexus from Longo of El Monte. The best service and very professional. I will only buy from this dealer More

by Romans_4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Aug 10, 2021 -

Longo Lexus responded

Boy did this review ever make us smile @ Longo Lexus - Thank you so much and appreciate your efforts in recognizing our team. Make it a great day and hurry back!

August 09, 2021

False advertising, they don’t honor advertising they should get penalized , Lexus should look into this .manager acts his in control , needs more costumer concerts experience. More

by Orauda
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Francisco Maragay
Aug 09, 2021 -

Longo Lexus responded

We're sorry to read of the ill feelings you have with our company after several conversation with Upper Mgmt (Chris | Kevin). The Lease Regional special was honored, but mindful this is a big decision. Your feedback and experience has been noted and we wish you all the luck in finding the vehicle of your dreams.

Aug 10, 2021 -

Orauda responded

Thank you for your response. To be clear, the regional special was honored because we had to go to the GM (Chris) and voice our treatment by the finance manager on duty (Kevin) when we were trying to purchase the vehicle. Kevin flatly denied the regional special to the point that he had the sales rep show him where it was being advertised right in front of us. After that he continued to not honor the regional special and sited that other dealerships had mark ups. What does that have to do with not honoring the regional special where Longo Lexus was named??? And that is why we pursue it by contacting the GM. The deal was not honored because Longo Lexus removed the EWO from the deal. Thus it was like pick one or the other. Not sure who made that decision. Not good business practice for anyone especially Longo Lexus who prides themselves as being the best. We never should of been subjected to this treatment and having to escalate it to the GM is absolutely not acceptable business practices, not to mention the false advertisement under them. Many excuses were sited to us… no mark up , Longo Lexus IS not participating when in fact they were thru their website, supply and demand and we have the car you want. These are is the reasons why we opted not to do business with Longo Lexus. Longo Lexus’ Management (Kevin) should be ashamed for this type of business practice.

Aug 10, 2021 -

Longo Lexus responded

We appreciate you sharing your viewpoint

Aug 10, 2021 -

Orauda responded

Longo LexusFalse advertisement is shameful

August 09, 2021

Our sales rep, Ray Huang is very helpful. There are lots of car dealers nearby by us but we drove to this dealer because they offered us better deals. During this time, lot of dealers dont offer discount in More

by GraciaJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Ray Huang
Aug 10, 2021 -

Longo Lexus responded

From all of us @ Longo Lexus - we're honored to serve you!

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