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Longo Lexus

El Monte, CA

4.9
1,894 Reviews

3530 Peck Rd

El Monte, CA

91731

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1,894 Reviews of Longo Lexus

June 21, 2024

Service consultant Beau is very good at fulfill our needs. He also help with technical issues. More

by jeffma88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Jun 21, 2024 -

Longo Lexus responded

Thank you for coming to Longo Lexus service center and knowing your visit was to you satisfaction is an amazing feeling. We're honored to serve you

June 20, 2024

The foreman was patient and helpful to try and find the intermittent snapping noise in my front suspension, even though we couldn’t replicate it he said they would attempt to look for witness marks. I will More

by Erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Jun 20, 2024 -

Longo Lexus responded

Thank you Erik for sharing your voice online and happy to read your service visit went well @ Longo Lexus

June 20, 2024

Great flow of service from easy appointment making, reminder for appointment, checking in being assisted in timely manner! Any interactions will staff are friendly and helpful. Call/text when ready fo More

by MamaMoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Jun 20, 2024 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for visiting Longo Lexus Service Dept and delighted knowing Kelly and the team took wonderful care of you. Hurry back

June 18, 2024

My sales experience with Gabriel was great. He was very informative about the Models we looked at and listened to what our needs were to make sure we were happy with the right vehicle. I would More

by jamesRmolina70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Morones
Jun 18, 2024 -

Longo Lexus responded

Longo Lexus is smiling from ear-to-ear after reading your posting. Thank you so much for all the trust you have in our dealership and team (Gabriel). Enjoy what you drive and welcome to the Longo family

June 16, 2024

My wife and I had an amazing experience at the Longo Lexus Dealer. All of the representatives were attentive and professional. Chris (sales rep) showed us the different options to purchase. He provided More

by mig.valenzuela05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Tenorio
Jun 17, 2024 -

Longo Lexus responded

Thank you so much for this amazing posting on DealerRater and what a great way to start off our week @ Longo Lexus. We cannot wait to share this posting with Chris, Rony and the entire Sls Mgmt team, this is certainly going to make their day - Welcome to the Longo Lexus family and enjoy!

June 16, 2024

Michael Chico was great! He provided excellent customer service, took the time to explain everything, was friendly, and highly professional. More

by A Estevez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Jun 17, 2024 -

Longo Lexus responded

We're happy to read of the caring attention provided by Michael and the service team @ Longo Lexus - Make it a great day and hurry back

June 15, 2024

Victor was amazing, he made the process seamless. I was able to return to florida and he got the exact car my dad wanted and helped us do a remote closing! Amazing experience! This is the third car More

by sgupta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Jun 17, 2024 -

Longo Lexus responded

From all of us @ Longo Lexus - Congratulations on your new edition (Lexus) and thank you for always remembering Longo Lexus and Victor for you and your families auto care needs.

June 14, 2024

Always great service! Very comfortable going to Long Lexus! Kelly Yang is always helpful! And car loaner staff great services. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang, Robin Ho, David Parada, Edgar Anzaldo
Jun 14, 2024 -

Longo Lexus responded

Happy Friday Linda and thank you for the smile your posting has brought all of us @ Longo Lexus. We're honored to serve you - Have a great weekend and hurry back

June 14, 2024

Great customer service. They answered all my questions. The service writer was very helpful and understanding. More

by Ramonj0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Jun 14, 2024 -

Longo Lexus responded

Thank you for visiting Longo Lexus service department and we will see you soon

June 14, 2024

My SC Vivian was able to handle my situation with my vehicle very well all with the help from James the manager. They are an amazing group of people that took care of my vehicle for the services it need More

by rgodoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Nguyen, Vivian Tan
Jun 17, 2024 -

Longo Lexus responded

Thank you for all the trust you have in our company (Longo Lexus) and team (James, Vivian). We're always happy to help when we can - Enjoy!

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