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Longo Lexus

El Monte, CA

4.9
1,955 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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1,955 Reviews of Longo Lexus

August 20, 2024

Polite staff and great customer accommodations like complimentery snacks, drinks, text communications, carwash and loaner car. More

by mbalcantara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Aug 20, 2024 -

Longo Lexus responded

Thank you so much for your wonderful review! We’re delighted to hear that you appreciated our polite staff and the various accommodations we offer, such as complimentary snacks and drinks, text communications, car wash, and loaner cars. We strive to make every visit as pleasant as possible, and it’s great to know our efforts are appreciated Longo Lexus

August 19, 2024

I like this service department because every thing is organized.service parsons is nice and quick.coffee stations are clean bathrooms are clean too. More

by Enrei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Report | Print
Aug 19, 2024 -

Longo Lexus responded

It sounds like you’ve had a really positive experience with this service department! It’s great to hear that everything is organized, the staff is friendly and efficient, and the cleanliness of the coffee stations and bathrooms is up to your standards. Those details can make a big difference in how enjoyable the experience is. Hurry back - Team Longo

August 18, 2024

Service advisor, Robin was very understanding of the issue with the car and he got the job done he is very reliable person and easy to communicate with More

by terzian2@icloud.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Report | Print
Aug 19, 2024 -

Longo Lexus responded

Thank you for your feedback! We’re pleased to hear that Robin was understanding, reliable, and easy to communicate with. It’s great to know he handled your car issue effectively Hurry back - Team Longo

August 18, 2024

John is a very responsible and professional advisor. He keeps me updated on my car constantly. Great job John! More

by Kevinliu93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Aug 19, 2024 -

Longo Lexus responded

Thank you for your kind words! We’re glad to hear that John’s professionalism and communication have made a positive impact on your experience. We’ll be sure to pass along your praise. Team Longo Lexus

August 17, 2024

Rudy did a great job as usual Couldn’t ask for a better service advisor He is one of the reasons I have my Lexus at Longo More

by Bonanza63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Report | Print
Aug 19, 2024 -

Longo Lexus responded

Thank you for your feedback! We’re pleased to hear that Rudy did a great job and continues to be a standout service advisor. It’s wonderful to know that his exceptional service is one of the reasons you choose Longo for your Lexus auto care needs

August 17, 2024

Because I waited 5 minutes after the tech told Me I needed extra work and I approved the work right away, I had to wait extra 3 1/2 hours. This was only to change two tires and rotate tires. This wa More

by Surgo80024
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Aug 19, 2024 -

Longo Lexus responded

We apologize for the inconvenience you experienced with the delay in your service. We understand how frustrating it must have been to wait an additional 3 1/2 hours, especially for a task as straightforward as changing and rotating tires. Due to the anonymity of your screen name, we're unable to fully investigate your visit. Please contact our service managers, Jennifer at 626.580.6283 or Clement at 626.580.6206, so we can discuss this in detail and work towards a resolution. We look forward to hearing from you and addressing your concerns.

August 15, 2024

Very thorough servicing of my vehicle. Covered everything and kept me informed at all times. More

by Dick. helgeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
Report | Print
Aug 16, 2024 -

Longo Lexus responded

Thank you for your kind words! We're delighted to hear that you were pleased with the thorough service and clear communication throughout. Providing exceptional care for your vehicle is our top priority, and it's great to know we met your expectations. Team Longo Lexus

August 14, 2024

When it comes to customer service, Longo is the BEST! I LOVE LONGO LEXUS! Thank you Longo Lexus! My families and I appreciate you! 🙏 More

by brucenlala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris McCarty, Ian Clubb, Dennis Lo, Rodolfo Ayala Jr.
Report | Print
Aug 14, 2024 -

Longo Lexus responded

Thank you so much for your wonderful review! We’re thrilled to hear that you and your family had such a positive experience with us. Your kind words about our customer service mean a lot to the Longo Lexus team. We look forward to continuing to provide you with exceptional service in the future!

August 13, 2024

It’s a good deal ship with nice employees My service man Beau Li is very nice and efficient person. I was totally trust him, and save time : just drop the car for him to take care. More

by bchao38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
Aug 13, 2024 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and we're humbled to serve you @ Longo Lexus

August 13, 2024

All of the questions that I had about the service were answered in a transparent way. More

by Panamagyrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
Aug 13, 2024 -

Longo Lexus responded

Thank you for all the trust in our dealership and team. Hurry back - Team Longo

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