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Longo Lexus

El Monte, CA

4.9
2,042 Reviews
Call Dealership (626) 652-3381
View Awards

3530 Peck Rd

El Monte, CA

91731

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2,042 Reviews of Longo Lexus

December 04, 2024

Edgar Anzaldo is very helpful and informative with our Lexus 2022 RX 350 maintenance and up keep. He makes the Longo Lexus service great! By ordering our running boards for the next day service, we’re More

by mmmed07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
Dec 04, 2024 -

Longo Lexus responded

Thank you for taking the time to share your feedback! We're so glad to hear that Edgar Anzaldo has been helpful and informative with the maintenance and upkeep of your 2022 Lexus RX 350. It’s wonderful to know that he went above and beyond by arranging for your running boards to be ordered for next-day service. We truly appreciate your kind words and are happy to hear you’re satisfied with his excellent service. We'll be sure to pass along your compliments to Edgar, and we look forward to assisting you again at Longo Lexus!

December 04, 2024

Excellent customer service, friendly environment, very good experience. I highly recommend Longo Lexus. . Go there for your new buy of a vehicle. More

by Leticia Bernal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Zhang
Report | Print
Dec 04, 2024 -

Longo Lexus responded

Thank you so much for your kind words! We’re happy to hear that you had an excellent experience with us at Longo Lexus. Providing friendly service and a great environment is always our top priority, and we’re glad to know that it made a positive impression. We truly appreciate your recommendation and look forward to assisting you again with your next vehicle purchase. Thank you for choosing Longo Lexus! Happy Holidays

December 04, 2024

This is the most stressless place for your car service. The staff is very professional, and they strive to please their customers. I appreciate this aspect very much. After completing the service a gent More

by Kathy P.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Report | Print
Dec 05, 2024 -

Longo Lexus responded

Thank you so much for your kind words and for sharing your experience on DealerRater! We’re happy to hear that you found our service to be stress-free and that our team was able to assist you with both your car service and learning about your vehicle’s features. It’s our goal to ensure that every customer feels supported, and we truly appreciate your recognition of our efforts. We're glad to be a part of your fresh start and wish you all the best as you continue to enjoy your car! Longo Lexus

December 02, 2024

Excellent deals super service always trying to satisfy the customers this is my second car that I’m buying from the Longo Lexus. More

by hhilalian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Phu, Ian Clubb, Raymond Zhao
Report | Print
Dec 02, 2024 -

Longo Lexus responded

Thank you for returning to Longo for your second vehicle! Van and the team are honored to continue serving you. We appreciate your trust and look forward to many more visits - Happy Holidays!

November 27, 2024

Longo Lexus provided excellent service as always, especially on late notice due a dead or low battery. A loaner car was offered on short notice. More

by Scott R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Nov 27, 2024 -

Longo Lexus responded

Thank you for choosing Longo for your vehicle service! We're honored to assist with all your auto care needs. Happy Holidays!

November 26, 2024

Man helps us a lot last Saturday 11/03, his a great worker and will makes sure to get back from him. He makes sure that we can get the car on time. Provided the Uber and helps us on our questions about More

by mariceldicioco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Nov 27, 2024 -

Longo Lexus responded

Thank you for entrusting Man Wong with your auto care needs. We truly appreciate your trust and are honored to serve you. We look forward to continuing to exceed your expectations.

November 26, 2024

I always come here for service for over 10 years, Longo Lexus always delivers the excellent service every time More

by kaiserchen55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Nov 27, 2024 -

Longo Lexus responded

We appreciate your loyalty and are grateful for the trust you've placed in us over the years. We look forward to continuing to serve all your vehicle needs with dedication. Happy Holidays from all of us at Longo Lexus!

November 26, 2024

Man Wong is responsive, smart, quick to respond to inquires and thorough. Very professional. He represents Longo quite well. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Nov 27, 2024 -

Longo Lexus responded

Thank you for your kind review. We truly appreciate your recognition of Man, our service consultant. He represents Longo Lexus with professionalism and dedication, and we’re glad to have him on our team - Happy Holidays!

November 26, 2024

Excellent service no wait time. They are. Very professional at all time .They answer all the question asked. More

by Egregorio623
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso, Rodolfo Ayala Jr.
Report | Print
Nov 27, 2024 -

Longo Lexus responded

Thank you for taking the time to review Longo Lexus. We are truly honored to have had the opportunity to serve you and appreciate your feedback. We look forward to serving you again - Enjoy you Holidays!

November 25, 2024

Took my Lexus in for 10,000 mile oil change for some reason the dealer changed the oil at 5000 miles. They suggested at 10,000 miles to get a 15,000 mile service. What are these guys doing there when I More

by Biggdog454
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Isaac Kim
Report | Print
Nov 25, 2024 -

Longo Lexus responded

We are sorry to hear about your recent experience with our oil service. We take your concerns seriously and would like to thoroughly research your questions regarding future oil service recommendations. Unfortunately, we do not have a direct way to contact you at the moment. Please reach out to Paul Wareham, our Service Director, at your earliest convenience. You can reach him at 626-580-6252. We look forward to addressing your concerns and ensuring your satisfaction. Thank you for bringing this to our attention.

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