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Longo Lexus

El Monte, CA

4.9
2,043 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,043 Reviews of Longo Lexus

February 03, 2022

Had a very short wait time & Jim Palmer was extremely helpful. 🥰 I’ll be back when necessary. More

by Jerri Gong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Feb 03, 2022 -

Jerri Gong responded

Had a very short wait time & Jim Palmer was extremely helpful. I'll be back when necessary.

February 02, 2022

Hassle free. Dropped off and received my loaner car within 15 minutes. Received continuous updates. Pick-up was easy. More

by nothinbutageethang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Feb 03, 2022 -

Longo Lexus responded

Thank you for sharing your viewpoint on Dealer Rater and hurry back - Team Longo

February 02, 2022

I have always received great service here. Most recent visit was the same. Made appointment, was written up quickly, and had made prior arrangements for loaner car. Short wait there, and I was on my way More

by Dougwratschko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly, Frank Lorusso
Feb 02, 2022 -

Longo Lexus responded

Thank you for such a kind message and please know how honored we are to serve you. Team Longo

February 01, 2022

My service guy Renee R was one of the nicest staff members we have ever felt that he would go above for his customers, great guy, also Paul the director kept us clam and sad he would do his best, grea More

by Pete Arredondo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Wareham, Rene Reynoso , Jennifer Lew
Feb 02, 2022 -

Longo Lexus responded

Thank you Mr. Arredondo for this kind messaging on DealerRater and please know how honored we are to serve you and your family. Make it a great day and hurry back - Team Longo

January 30, 2022

Our sales guy Steven was great and the Finance Manager was good to us too. Over all we had a fast, easy and great experience at Longo Lexus. We will definitely be returning in the future. More

by KatCar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Johiro
Jan 31, 2022 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater and from everyone @ Longo Lexus - CONGRATULATIONS....

January 30, 2022

Clean location. Know how to treat Lexus customers with luxury experiences. Free snacks and beverages. More

by Kle10usa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Jan 31, 2022 -

Longo Lexus responded

We're honored to serve you and appreciate you sharing your viewpoint on DealerRater. We work diligently in making sure our campus is comfortable during your visit. Team Longo

January 30, 2022

Excellent services every time I am here. Very efficient and work done within time estimate. Would highly recommend. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
Jan 31, 2022 -

Longo Lexus responded

Thank you for posting your experience @ Longo Lexus on DealerRater and delighted to read of the caring attention provided by John - Make it a great day

January 29, 2022

Service advisor was v good. I highly recommended to my friends and family members. I will come again More

by Vicdiam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
Jan 31, 2022 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus with your servicing needs. Make it a great day and hurry back

January 29, 2022

Easiest hassle free experience of any dealership I’ve gone to. Customer satisfaction is a very high priority with longo lexus. More

by Leanne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Littleton
Jan 31, 2022 -

Longo Lexus responded

Congratulations from Longo Lexus on your recent purchase and honored you've chosen Longo | Gary to handle your auto care needs. Enjoy what you drive -Team Longo

Feb 01, 2022 -

Leanne responded

Thank you Longo Lexus and Gary Littleton

January 28, 2022

Good dealer, services, nice waiting areas and friendly services peoples, very comfortable when drive in More

by hocsinh128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Jan 28, 2022 -

Longo Lexus responded

We're honored to serve you @ Longo Lexus Svc Dept - Have a wonderful weekend and hurry back - Team Longo

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