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Longo Lexus

El Monte, CA

4.9
2,044 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,044 Reviews of Longo Lexus

April 14, 2022

Excellent and reliable service with great loaner and car wash services. Greatly recommended . I love it. More

by bonnieyhuang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
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Apr 14, 2022 -

Longo Lexus responded

We're honored to serve you and have a wonderful rest of the week - Team Longo

April 12, 2022

Kelly Yang was wonderful. Great customer service and was very helpful of what my car needed servicing and fixed. He was very honest on what I needed to get fix now and what I More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
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Apr 13, 2022 -

Longo Lexus responded

Thank you for the smile this posting has brought us @ Longo Lexus - we're so honored to serve you - Make it a great day Lisa and hurry back - Team Longo

April 12, 2022

I am satisfied with Longo Lexus. It was a relatively good experience in this bad time. More

by Rabani Rabani.z
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George King
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Apr 13, 2022 -

Longo Lexus responded

We're honored to serve you and welcome to the Longo Family

April 11, 2022

Excellent service- great communication with the service advisors with the work done of excellent quality in timely manner. Not the lowest price but fair for getting the work done correctly first time. More

by Linda R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackelyne Martinez
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Apr 11, 2022 -

Longo Lexus responded

Thank you Linda for taking the time out of your day, to share your Longo Lexus Svc visit on DealerRater - Make it a great day and hurry back - Team Longo

April 11, 2022

Highly satisfied. Appreciated Francis’s expertise in helping me! He was very accommodating and cordial. More

by Eileen purisima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
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Apr 13, 2022 -

Longo Lexus responded

We're honored to serve you Ms. Purisima and delighted to read of the caring attention provided by Francis. Make it a great day - Team Longo

April 10, 2022

The saler was good . I will like to go back to buy again with him More

by Cheavannara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Truong
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Apr 11, 2022 -

Longo Lexus responded

We're honored to serve you - Team Longo

April 06, 2022

Friendly and efficient service. Made us feel like important customer. Waiting area is very accommodating. More

by Pkmontelongo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
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Apr 06, 2022 -

Longo Lexus responded

We're honored to serve you and make sure you hurry back- Team Longo

April 06, 2022

I always love to choose Lexus Longo because of their amazing job but this last visit is terrible!!! I brought my car for my bumper paint defect and after few hours they called me and said its not a defe More

by Nollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Man Wong
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Apr 07, 2022 -

Longo Lexus responded

Thank you for sharing your viewpoint about your recent visit. Although your services usually take place @ Lexus of Glendale, we were honored to help not only Lexus Customer Service with the inspection of your front bumper, but also you. Because of the nature of this service, we sublet this inspection over to our Collision Center Division and it was determined the damaged caused to your front bumper was caused by an outside influence and because of that, it was not a warrantable repair. We appreciate you allowing us this opportunity to review, research and respond.

Apr 07, 2022 -

Nollie responded

Its ridiculous to say that the paint defect is NOT UNDER WARRANTY and CAUSED BY INFLUENCE when your reports says “POSSIBLY” meaning NOT SURE!!! I hope you guys understand what that means. Second, there is no where on earth you will find a CRACK PAINT caused by an impact if your car is brand new and never have had any repair or repaint??? Question is, did Lexus Glendale sold me this car ES 350 from the start with good faith? Or this car had a bumper repair already and sold it to me as if its brand new? Even google says that the only cause of car paint crack could be “Paint cracking can be caused by another of factors, including poor flash time between coats, force drying of undercoats (or excessively thick ones), improper paint mixture, excessive hardener use, and exposure to extreme temperatures or moisture.Oct 1, 2017 http://keatonscomplex.com › comm... Common Auto Body Paint Problems (And What To Do About Them)” No one on earth except your staff would say that the cause of my car paint crack “POSSIBLY” because of outside influence??? How do you explain that? You think even court will accept your explanation “POSSIBLY?” You guys are assuming and you guys will tell me NOT COVERED BY WARRANTY? Ridiculous!!! Is this the kind of warranty we have in Lexus? I have 3 Lexus you can see on your record i have RX And NX as well. Im losing my confidence to the kind of warranty you have!!! Absolutely, unreasonable and unreliable!!! Lets see on court and will go from there! Good-luck to your “POSSIBLY” explanation! I will definitely prove you wrong on this!!!

Apr 27, 2022 -

Nollie responded

Im giving 1 star for a very terrible crazy experienced at the service department. Service Manager Clem called me for a false commitment to fix my car!!! I still have warranty until this very moment and yet Lexus Longo denied to fix my car instead they want me to pay extra $700 from the $1700 work. What is that? I have 3 Lexus car: RX, NX and ES350 and because of this horrible terrible experience Im going to buy my Tesla and get rid of my Lexuses!!! Its not worth it to exhaust all my energy just to claim the validity of my warranty coverage to Lexus because its xxxxxxx all my energy and its stressing me out!!! It only tells me and shows how bad and worse service Lexus has and how they value their customers to deliver excellent exceptional service that makes customer happy. Lexus top management should do better job in their service department. I hate dealing with businesses who are very good when you purchase cars to them but after sales they dont give their best effort to help out!!! I deeply regret i switched to Lexus!!! Its the worst service ever I've experienced in America ever since in my lifetime. I lost my appetite recommending and patronizing Lexus because of this experienced!!! Lost your business to my whole family and clan including my own company!!! I used to fall in love with Lexus but never again anymore at all!!! Now, i would rather switch to Tesla, BMW or Mercedes but never never Lexus!!! I hate to say these words but nothing best describe your service than the worst experienced and careless treatment I had with you their!!! I even felt just because Im Asian you guys deal with me unprofessionally and very insensitive with the way you speak!!! Thats never a good representation of Lexus! False promise and commitment which never never happened!!! Done with you!!! BYE!!!

April 05, 2022

Excellent customer service from the moment you drive your car up to the service area! Great texts to keep you updated on the progress of your car. More

by Claire Kennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Apr 05, 2022 -

Longo Lexus responded

Thank you Ms. Kennedy for the kind posting on DealerRater and please know how honored we are to serve you - Team Longo

April 05, 2022

Jennifer was very nice she knows what she is doing straight to the point love it. The environment at Longo was very nice More

by mongelucia02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Report | Print
Apr 05, 2022 -

Longo Lexus responded

Thank you for the shout out on DealerRater and delighted to read of the caring attention provided by Jennifer and the team @ Longo Lexus Svc Dept. Make it a great day and hurry back

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