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Longo Lexus

El Monte, CA

4.9
2,044 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,044 Reviews of Longo Lexus

April 16, 2022

Excellent service! My car was ready before promised time. They also provided a loaner in no time. Service advisor was also awesome! Longo Lexus is truly unmatched. More

by rudy_rojas27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Apr 18, 2022 -

Longo Lexus responded

Thank you Mr. Rojas for the shout out on DealerRater and boy are we ever honored to serve you - Team Longo

April 16, 2022

Service is amongst the front desk and service advisor is great. However, the technicians not so much. The technicians need to double check to make sure everything is complete sealed, tighten, and put back i More

by Am
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Apr 21, 2022 -

Longo Lexus responded

Thank you for bringing this matter to our attention and would like to extend our apologize on the workmanship from our shop. Because this matter is important to you, which makes it important to us @ Longo Lexus Svc Dept. your service consultant, David Parada would like to discuss this in detail with you and at your convenience. He can be reached at: D: 626.652.3359 E: david.parada@longolexus.com We look forward to hearing back from you

April 15, 2022

It was a nice experience that went smoothly Everyone that attended to me was cordial. More

by Panamagyrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Apr 15, 2022 -

Longo Lexus responded

We're honored to serve you and Happy Easter - Team Longo

April 15, 2022

Bought my IS from them. George provided a great deal. It's further out but they beat all the dealerships by my home. The Service department is awesome! Kelly is the best, I More

by CAJoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George K
Apr 15, 2022 -

Longo Lexus responded

We're honored to serve you and delighted the team both in our Sls & Svc Dept. took wonderful care of you. Have a Happy Easter - Team Longo

April 15, 2022

Got my car serviced. Pretty seamless. Everything seem to be working fine. So far so good. More

by tmbnla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Apr 15, 2022 -

Longo Lexus responded

We're honored to serve you and Happy Easter - Team Longo

April 14, 2022

The staff and service counselor were very friendly and helpful. I was very happy with the contactless services. Very satisfied customer. More

by Diana Mayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada, Rene Reynoso
Apr 14, 2022 -

Longo Lexus responded

We're honored to serve you - Team Longo

April 14, 2022

Great service, very courteous. Completed in less time than expected and sincerely appreciate how the waiting area is designed for remote work on a laptop. More

by edwinl22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackelyne Martinez
Apr 14, 2022 -

Longo Lexus responded

Thank you Edwin for being the most important part of our business. Team Longo

April 14, 2022

Service consultant Kelly Yang provided the repairs that was not done on 2 previous visits. Previous service consultants promised to order the parts for the repair and to give me a call when the parts arriv More

by cmicu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Apr 14, 2022 -

Longo Lexus responded

Thank you for not giving up on Longo and delighted Kelly Yang was able to assist you in your services. Your feedback has been shared with our Svc Mgmt team. Make it a great day - Team Longo

April 14, 2022

Excellent service both from the auto techs to the service reps, always on time and responsive. More

by Lv.ramirez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Apr 14, 2022 -

Longo Lexus responded

Thank you for the posting on DealerRater and know how honored we are to serve you - Team Longo

April 14, 2022

Employees are accommodating, and friendly . They will help you find the car that you want. Clean environment. Prices are cheaper than other dealer. More

by c.rafols
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Le
Apr 14, 2022 -

Longo Lexus responded

We're honored to serve you and enjoy what you drive - Team Longo

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