Longo Lexus
El Monte, CA
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1,893 Reviews of Longo Lexus
My service rep, Man Wong, is professional, accurate, and gives excellent service! He always stays in touch and does a great job of following up after the car has been returned to me. I wouldn't want my car gives excellent service! He always stays in touch and does a great job of following up after the car has been returned to me. I wouldn't want my car serviced anywhere else. In a word, Mr. Wong is awesome! More
Longo Lexus review 7/23/24 I was greeted by Willy Lam, one of the service consultants. He had mentioned that I had missed a scheduled maintenance service but not to worry because, it wasn't over a year. H one of the service consultants. He had mentioned that I had missed a scheduled maintenance service but not to worry because, it wasn't over a year. He mentioned that some people wait over 3 to even 10 years to come in. Willy was very knowledgeable about my 30K mile maintenance service and went over what needed to be done. I even had a list of other items to check. There were a few problems that I couldn't quite explain but, he was patient to listen and figured it out. Willy mentioned that they've been out of rental cars for 2 weeks so he had to call me an Uber. He had that handled and everything worked out smoothly. When my car was ready Willy had an Uber pick me up and made sure I was happy with the service and a nice cleaned car. With all the vehicles I've had and serviced, I'd say Longo Lexus has been the best! More
My 1st Lexus experience since I bought the car, very efficient and friendly. I just hope the tech takes care of client’s car with care and respect. Car nuts like myself will always double's check thei efficient and friendly. I just hope the tech takes care of client’s car with care and respect. Car nuts like myself will always double's check their work when I get home. I just hope I don’t find missing bolts and nuts like the B1717W dealership. More
Excellent customer service and support. Dennis kept my team informed every step of the way and the delivery was seamless, with a great overview of the car’s features. I would buy from Longo Dennis kept my team informed every step of the way and the delivery was seamless, with a great overview of the car’s features. I would buy from Longo again and will refer others. More