Long-Lewis Ford Lincoln of Muscle Shoals

Awesome! They make sure that they take care of you! They are some great people! They make sure that they take care of you! They are some great people! More

This is my first vehicle purchased from Long Lewis in Muscle Shoals. My experience from day 1 has been outstanding. Jamie our salesperson and Ben helped my wife and I build the truck we needed to pull ou Muscle Shoals. My experience from day 1 has been outstanding. Jamie our salesperson and Ben helped my wife and I build the truck we needed to pull our newly purchased camper. The truck was delivered in the time frame they said it would take and it was exactly what we ordered. I have had in for two recalls and both times Jacob was my service advisor who was very professional and gave me accurate waiting times. Everything went very smooth. I'm not upset with the recalls but thankful that Ford quickly deals with problems that crop up and gets them fixed long before they become a major problem. So overall I am well pleased with my total experience. More

This is the second vehicle we have purchased from Long Lewis in Muscle Shoals over the past 6 months. This is by far the best vehicle purchasing experience I’ve ever had. From start to finish everybody we Lewis in Muscle Shoals over the past 6 months. This is by far the best vehicle purchasing experience I’ve ever had. From start to finish everybody went beyond their means during the purchase of both vehicles and after. Long Lewis Ford will be my recommendation for anybody looking for a vehicle. More

Dealing with Brandon and Chris is always great car #7 from Long Lewis. Highly Recommend from Long Lewis. Highly Recommend More

Great job in service. Jeff and Samuel makes it work. Great service will always rule over price…. Jeff and Samuel makes it work. Great service will always rule over price…. More

Young man Dustin who helped me was Awesome an the Insurance Lady who explained Some things about insurance I did not know. Very Pleased,Thank you for helping me. Took some time Processing which I did Insurance Lady who explained Some things about insurance I did not know. Very Pleased,Thank you for helping me. Took some time Processing which I didn't like an that is only issue I really had. More

PLEASE READ I don’t even know where to start with the atrocious behavior of the employees and management of this location. Caleb and I started our journey here looking at a Porsche Macan they had on the atrocious behavior of the employees and management of this location. Caleb and I started our journey here looking at a Porsche Macan they had on the lot. Our sales person was Dustin. It was a nice car but not for us. We then started looking at a 2020 Ford F-150. We noticed it was dirty and uncleaned from the previous owners. We fell in love with the “certified” pre owned truck” and decided to buy it. We were assured it would be cleaned up before it was sold. Fast forward a week and we start to notice some creepy crawlers in the vehicle. At the same time we noticed the front plugs didn’t work. We couldn’t use the USB adapters. We contacted the sales person and got in to have the car maintained. After a quick look over their “professionals” determined something had spilt onto the engine and gotten into the electrical and damaged it. Ruling it as our fault. At this point we had had the car for MAYBE two week it was physically impossible for it to be out fault. It was also determined that the roaches were our fault although I have picture and video proof that the car was sold with the bugs. We were assured the issue was taken care of before buying. After quite a fuss they decided that they would replace the part and do the maintenance. We were informed by Eric the general manager that they were short staffed and had been cutting corners and he apologized. All handy until the oil change notification pops up a few days later. Again we call and they are “pretty sure” they did and oil change but would do another just to be sure” which just tells me it was never done or they honestly had no idea. We are still in the process of waiting on the part and have to move to Hoover Alabama for my job. Luckily there is a location down here. Well we start calling to check the status of our parts and when we can get the oil change and miraculously THEY ARE NEVER THERE! who knew that Dustin and Eric were such busy people that they couldn’t bother to take care of the customers they are actively trying to screw over. After WEEKS of Caleb trying I call myself from my phone and low and behold Dustin is available. He was rude and short and absolutely not helpful. We were told that the part we needed was sent to Hoover. We called Hoover they didn’t know anything about it. Finally I get in touch with someone at Hoover and he said he has the part but doesn’t know why or what it’s about so we tell him. At the same time the drive shaft on the truck is acting up and we are trying to get in touch with someone about it. Early in this process we were told we could trade out of the car with no problems. Caleb loved the truck and wanted to keep it. Now that it’s problem after problem and no one is actually trying to help de had determined he wanted far far away from this car. We start looking in Hoover and he finds one he likes. They quote a trade in leaving us with $7k negative equity. We call the muscle shoals to let them know we are just going to trade out and are informed they will over trade in for a partial amount leaving us with $5k negative equity. Which is INSANE to me. They neglected their duties and falsely sold us a truck that has been nothing but problems. They ignore our calls and pleas for solutions. I’m at a complete loss. More

When it comes to purchasing a new vehicle there is not another dealership I would trust after my experience. Yes, you may be looking to shop around to find that lucky deal. However, my time looking was wa another dealership I would trust after my experience. Yes, you may be looking to shop around to find that lucky deal. However, my time looking was wasted. Long Lewis provided by far the most competitive pricing but also the most personal customer service I have experienced. The Long Lewis team ensured my purchase on a F150 went smoothly and that I was always updated on my order status. They even delivered the truck directly to my home the day it was received from the factory. We have all heard the horror stories during COVID right now and I can confidently say those are nothing but myths at Long Lewis! More

They are very customer oriented and make sure all of your needs are met. They found me a great vehicle and financing at the best rates. The whole process was very easy. needs are met. They found me a great vehicle and financing at the best rates. The whole process was very easy. More

Excellent service at Long Lewis of the Shoals. The salesman kept me well informed throughout the order process. No hidden fees or surprises when the vehicle arrived. salesman kept me well informed throughout the order process. No hidden fees or surprises when the vehicle arrived. More