Lokey Nissan

Avoid this dealer at all costs!! I would give this dealer zero stars if I could. I've waited a few days to write my review to make sure I wasn't just speaking in anger. Here is my hon I would give this dealer zero stars if I could. I've waited a few days to write my review to make sure I wasn't just speaking in anger. Here is my honest experience. This dealer had the 2016 Murano Platinum listed on their website for just under 32k. I had a trade that was paid off and Blue Book trade in was about 19k. I told the dealer I was working with about 15 to 17k out the door and based on the Internet price and my trade value, it should have been a no Brainer on the dealers part. I live in Jacksonville, and this dealer is quite far from me, so naturally, I was trying to firm up numbers before driving down for pick up. The Internet sales manager, Angelo, kept giving me one excuse after another as to why the numbers were not ready. I ended up driving down thinking the deal was a sure thing, when in reality, he knew he wasn't going to work with my numbers. When I got there, he brought me a paper saying I needed to pay 21k for the new Murano. On the paper, the vehicle was listed at 44k. I brought up the Internet sale price (which as the Internet sales manager, I would have expected him to know already). He made up some crap about how I didn't qualify for the recent graduate rebate or the military rebate. Here's the thing, I was already working with another dealer and had a deal with them, so I know those rebates are worth 700 and 500. That's 1200 dollars total, so that doesn't explain the 6k difference. At that point, I told him I had a deal worked out with another dealer for 17k. He then asked if it was the same platinum. I said yes. Then he asked if it had the advanced technology package. I said yes. Then he asked if it had the panoramic moonroof. At this point, I was baffled because the advanced technology package includes the moonroof (another thing he should know). Long story short, I am not a dummy. I did my research and his typical salesmen bull wasn't going to work on me. After driving 4 hours to get there, I was there for less than 20 mins and walked out without a car. I went to the other dealer the next day and got my new car for the deal they promised me. If you know anything about mythology, it's no wonder this place is called "Lokey" because they are shady. Do yourself a favor and do some research. Once that is done, avoid this dealer. More

Terrible follow up I wIll not return to Lokey Nissan for any type of service once my recall situation is handled. When I called in to schedule, (thursday December 22) af I wIll not return to Lokey Nissan for any type of service once my recall situation is handled. When I called in to schedule, (thursday December 22) after I received a phone call stating my part was there. Neither one of the girls could handle scheduling. I was told I would have to call back the following day. I left a message for John to call me and no call. After, my recall I would not use your service department for anything. It's true how bad your service really is. More

Excellent service Bill was easy to work with, very professional and knowledgeable. He went out of his way to get every possible discount and rebate for me and helped me Bill was easy to work with, very professional and knowledgeable. He went out of his way to get every possible discount and rebate for me and helped me get the vehicle my family needed at an amazing price! We really love our Nissan Rogue and will definitely recommend Bill to all our friend and family. More

DO NOT GO TO LOKEY NISSAN!!! DO NOT GO TO LOKEY NISSAN! This was the worst experience I've ever had with any business. I have bought several cars in the past and enjoy the car buy DO NOT GO TO LOKEY NISSAN! This was the worst experience I've ever had with any business. I have bought several cars in the past and enjoy the car buying experience, but this turned out to be the worst nightmare with the worst service possible. I found a "good deal" online and called in the morning to ensure that the car was available and that I qualified for all applicable rebates for that price and there would only be standard taxes and fees on top of that. Once I arrive to the dealership, I see that they are doing a major renovation and have placed the sales office in a trailer. So I meet ANGELO, the sales associate I spoke with over the phone that morning, and he remembers exactly the car I'm looking for so he says he will get the keys and be right back. One hour later (no exaggeration), he frantically comes back and says that the car is in a holding lot 45 minutes north. Angelo says he's embarrassed because he knows I drove from Orlando to Clearwater to buy that specific car. Regardless of this, I still give the dealership a chance and agree to talking numbers to see if the car should be transported if I buy it. Then Angelo proceeds to show us a list price that's $4,000 higher than the price I agreed with him over the phone. He goes on to say that the price online is with all qualifying rebates and before the DEALER ADDENDUM of $2,000. I immediately ask for a manager. The sales manager, MIGUEL, tries to do the typical dealership runaround of how much I want to pay per month. I instantly call his b.s. and tell him I came for the price I confirmed with over the phone, and that mandatory dealer installation fees are false advertisement and means for legal action against the dealership. At this point, the GSM, BRENT TANSY, steps in and tries to resolve the situation. He continued to lower the price to try and save the sale and reduce escalation, but I told him that no matter what the price is, I wouldn't buy a car from LOKEY NISSAN because of its wrongful business practices. He continues to say that Lokey is the best selling car dealer on the coast, so I ask him if they achieve that morally and thru honest business practices. His reaction was my confirmation that Lokey is built on the foundation of greed, sleaziness, and inconsideration. There are better places you can go to buy a car, DO NOT TRUST Lokey. More

Even under construction - excellent service! Bill Simons helped us get the car we could only have imagined on our budget, and we love it! Finance manager, Matt, was clear and concise and we rece Bill Simons helped us get the car we could only have imagined on our budget, and we love it! Finance manager, Matt, was clear and concise and we received a great deal. Would highly recommend! More

Craig London More Than Sales Craig is a salesman that cares about me and my needs. He made sure I had the car I wanted and was happy. Great sense of humor. Nice experience. Craig is a salesman that cares about me and my needs. He made sure I had the car I wanted and was happy. Great sense of humor. Nice experience. More

Thank you Bill Simmons Great service. Bill Simmons help us into a Nissan Rogue SV at the price we needed, and stayed after 6 to help us get the car that day with clean up an Great service. Bill Simmons help us into a Nissan Rogue SV at the price we needed, and stayed after 6 to help us get the car that day with clean up and setting up Bluetooth. Thanks so much to the Lokey team! More

Went to buy from Bill Simons. Fantastic experience. Bill dis all he could to help us, and then some more. He stayed late on a Sunday to provide us with the best service when buying our Rogue. I got his Bill dis all he could to help us, and then some more. He stayed late on a Sunday to provide us with the best service when buying our Rogue. I got his card and number, will be a repeat customer indefinitely! More

Nissan GTR Buyer I reached out to the dealer, interested in purchasing a 2016 Nissan GTR they had in inventory. K***n responds to me with a form email, saying essentia I reached out to the dealer, interested in purchasing a 2016 Nissan GTR they had in inventory. K***n responds to me with a form email, saying essentially I have two choices....he can call me, or I can schedule a test drive. Due to the distance from dealer, dropping in for a test drive was impossible. Therefore, I call him up, again convey my interest, and offer to send pics of the car I would be trading, VIN, etc. K***n tells me he will put the numbers together for me, and reach back out. Most of the day goes by before I decide to reach back out, only to have him respond "I haven't forgotten about you". The majority of the following day goes by, still nothing. Again, I reach back out to K***n. K***n says he's waiting for his sales manager to put the numbers together.......that he's been using this car as his personal demo. The following day, still having heard nothing, I finally sent K****n a message telling him to forget about it. I knew my brief encounter with this employee, was a mere glimpse of things to come. As a result, I've concluded they must sell TONS of Nissan demos in the $80-$85k range, because they had no time for a buyer of said vehicle that was totally interested, qualified, and capable of purchasing. Likely the worst experience I've ever had attempting to purchase a vehicle. More