Lokey Nissan

I knew I wanted a 2012 Versa SV and my color choice and preferably with the convenience package. I live in Fort Myers and had been dealing with the dealerships in the area for more than a month with no su preferably with the convenience package. I live in Fort Myers and had been dealing with the dealerships in the area for more than a month with no success. Then I thought to go to the AAA site and look into the AAA car buying service. It connected me with numerous dealerships although none were in the immediate Fort Myers area. I then found out that the lifetime powertrain warranty that I heard about in this area is not given as it is in the Fort Myers area... so I was figuring it is a trade-off the better AAA pricing or the lifetime powertrain warranty. Then I was contacted by Lokey Nissan, specifically Eddie Cuevas. Their dealership has the AAA pricing, the lifetime powertain warranty and great people. They even offer 2 years maintenance (but driving to Clearwater from Fort Myers is too far for me for service) .. but for those of you in their area, you get even more for your money. Eddie found the car I wanted, had it transported from Jacksonville and still honored the AAA price (which he did not have to do since the AAA price is for cars on their lot), also they arranged for my financing, they dealership here told me 6.99% was the best I would get, Lokey got me financed at less than half that. Made the drive on Saturday, picked up the Versa. Eddie went over the car with me. Then a young gentleman (sorry I am not 100% certain of his name, Kenny maybe???) from the detail department went over the exterior of the car with me and made sure I was happy with the condition of the car. Also the manager came out to make sure that his staff had all performed up to my expectations... well they performed beyond my expectations! More

I like my new Nissan truck very much. No problems with the vehicle and it was exactly what I wanted and the salesman was friendly to my family during purchase. The price was a decent value. There are some the vehicle and it was exactly what I wanted and the salesman was friendly to my family during purchase. The price was a decent value. There are some very nice people working at this dealership. I had some ongoing issues getting a refund for overpayment to the tag and title dept. It took about 3+ months to get a check issued. The check finally got here soon after I said I would call the BBB if they didn't eventually respond to my calls and emails regarding the check I was owed. The issue is now resolved, the check was finally sent out, and I don't have to contact them anymore. I spent a lot of my personal time trying to get someone to respond to my inquiries. I don't like to write bad reviews, but this was due to only one department, not the dealer as a whole. More

Beware of the "$10,000 Price garranty"! I Beware of the "$10,000 Price garranty"! I had found a price that was less than Lokey’s asking price when Toni M. mentioned their "$10,000 price gu Beware of the "$10,000 Price garranty"! I had found a price that was less than Lokey’s asking price when Toni M. mentioned their "$10,000 price guarantee". I had been speaking with Dave Lancaster over the phone about the current offer and he assured me Lokey could beat my best offer, even though he could not give me a price over the phone. I very specifically told him that their dealer fees are higher than the other offer, and that they would have to come down to beat that price considering all fees. I live in New Tampa and the dealer is in Clearwater. This is a considerable driving distance to handle something that could very easily be accomplished over the phone. Here is what transpired 2/10/11: I came in to speak with David about the vehicle. I was handed off to a new salesman who had no background on my dealing with David, even though I asked specifically to speak with him. I showed the new salesman, (Quinton?) my best offer from another dealer and told him if he could beat the price I will sign tonight. Over an hour later, he comes back with a price that is $400 HIGHER than my best offer. I was VERY clear on exactly what I wanted price and vehicle wise. How did we reach this number? Quinton Told me I should be happy with this price because it included a “limited lifetime warranty” on the drive train. After becoming understandably agitated, I again explained what I was there for. He comes back with an offer $100 less than my best offer. Great, let's do the deal! I ask Quinton to show me the OTD price. He comes back with a $799 documentation fee on top of TTT. This fee is separate from their $799 dealer fee. They are now again over their competitor’s price. After an hour and a half at the dealership, I am frustrated and obviously getting nowhere. At this point, Craig Randolph comes over to the table. I explain my frustration to him. I had been at the dealer for an hour and a half. I was understandably frustrated up to this point. His response was to point to my car and instruct me to leave the building. He informed me I was being “adversarial”, and he wanted me to leave. I shook his hand and walked out of the door. On top of wasting my time and theirs, I was disrespected with instructions to leave the building. If you couldn’t beat the price, why wasn’t I told over the phone? I could not have had a more horrible shopping experience than at Lokey Nissan. I now completely understand why car dealers get such a deservedly bad rap. I emailed Toni M. on 2/10/11 with what occurred and I never received a response. To reiterate my point, I am not unhappy that they could not beat my best offer. I am disappointed that I had to go through what transpired at the dealership. The very next day, I purchased an Xterra from a competitor and I am very happy with the vehicle. Nissan builds a great product. More

Bad start from the beginning! They new what vehicle I was coming in to see. We get out to the vehicle which is parked in the grass under a tree in the far corner of the lot. Great star right?! It gets worse. coming in to see. We get out to the vehicle which is parked in the grass under a tree in the far corner of the lot. Great star right?! It gets worse..the battery was dead! We agree on a price after the typical chicken scratch on a piece of paper. I wait around for an hour to see the finance manager. He can't do the deal we had agreed on. The payment went up $100 a month!! Can't get those three hours of my life back!! What a waist!! More

Bought both a 2011 Jetta SEL and a 2011 GTI. They did such a great job I bought two cars from them. There price is the lowest on three counties and they will be any competitors price. They made sure I wa such a great job I bought two cars from them. There price is the lowest on three counties and they will be any competitors price. They made sure I was satisfied with my purchase as well as followed up with me to make sure I was still satisfied. More

These folks went out of their way to help me get into a car. I was completely without a car in my household, which was a major problem. It was difficult to get me financing due to some hardships falling u car. I was completely without a car in my household, which was a major problem. It was difficult to get me financing due to some hardships falling upon my family. They did not give up and gave me honesty and treated me with respect despite this difficulty financing me. I did not feel like a second class citizen. This is important as when I am in better circumstances and am in a position to buy a new car I will remember this treatment and professionalism. The only negative was that the car I had settled on was sold half hour before my appointment. Had I known, I would have done a deposit over the phone. I also had requested a certain amount down, certain price point and very clearly stated a monthly payment amount I did not want to go over. This was dissapointing as the car (which was same model but year older) was more expensive despite being a year older. Eventually we worked this out, but it does create a situation whereby I have to juggle finances more than I wanted to . I was able to cut out some other expenses to accomodate the surprise and do understand that I am lucky to be bought at all. My main complaint is that I should have been notified in advance rather than having the embarrasment in the finance officers office of the surprise. This was most uncomfortable for him and me as well. A simple phone conversation during the day or even when the original car was sold would have been fine. This is 2011 and we all have cell phones. I am a person who is flexible but really do not want to look like a deer caught in headlights in a professional environment. Eventually the guys did make it up to me with their empathy, kindness, and a couple of perks so that my faith was restored. Overall, except for that situation with the lack of notice, I was very well please. They performed a miracle in my book and I will not soon forget it. Thanks guys. Suzan More

2007 signed paperwork for a truck that was not in the dealership, get a loaner while my vehicle arrives. 2wks later when it arrives, was not what I had purchased (VIN did not match paperwork). What I had dealership, get a loaner while my vehicle arrives. 2wks later when it arrives, was not what I had purchased (VIN did not match paperwork). What I had purchased was no longer available, so got stuck with vehicle I didn't really want but needed. 2011 receive letters and calls that they wanted to buy my used vehicle due to high demand. I only considered because I would like to have a 4x4. Explain I don't want to waste my time, if they are not willing to be fair on trade and new vehicle. Go there, and after 2+ hrs, they can't get me reasonable price because again what I want is not in stock and I have to pay for shipping. Get called next day, stating that they agree on my terms, to come in and do paperwork. I take time off from work, stop at bank and get loan approved, go to dealer with all paperwork including tittle. Now they said that was misunderstanding and we are back at day before terms. Sales Manager admits fault but that he is unable to close deal. To top it off, they Paul Ramos (Sales Manager) said that at this point they are uncertain if they can get that truck from the other dealer as they have not heard back from them, and he explained that this happens and that worse case scenario, they would just order direct from factory and I would wait 2mo with a loaner in meantime... (Say WHAT!?) I call original Manager/Director Sam Plana whom contacted me first and got me in the dealer in the first place. Explain situation, he apologizes and said will make some phone calls and call me back. 9hrs later has not received a single phone call and my day was such a waste. I understand a business making profit, but these people are beyond making profit. With the amount of profit they want to get, one could buy a good used car and take its chances. Beware, they are crooks who will take advantage and will have no consideration to customers. They sure demonstrated that things don't go well when customers are not well educated about their products and they play extensive numbers games to get people for fools. More

I have to say that this was by far the best purchase experience I have ever been a part of. My wife really liked the rogue sl, but there were none on the lot. Ali and his team searched the state and fou experience I have ever been a part of. My wife really liked the rogue sl, but there were none on the lot. Ali and his team searched the state and found one in Miami...2 days later, they called and we went down to sign papers. Price was great, but the service is what will keep us coming back for years to come. More

Tony Bunnell was great. He worked with us to get us the price that we wanted. He explained all of the features of the car and went for a test drive with us. Set us up with the finance department who were price that we wanted. He explained all of the features of the car and went for a test drive with us. Set us up with the finance department who were able to get us to the payments that we wanted. More

I have received good customer service, but i did not get price i was expecting,and the process took more time than i was expecting.But Lokey dealership is much better than other dealerships in Pinellas I've price i was expecting,and the process took more time than i was expecting.But Lokey dealership is much better than other dealerships in Pinellas I've had experience with in the past.I hope the service department will meet my expectations. More