Lokey Nissan

Thank you Bruno I have decided to edit my negative review because of the outcome. Bruno Pignano took over our deal and everything was immediately resolved. As bad as I have decided to edit my negative review because of the outcome. Bruno Pignano took over our deal and everything was immediately resolved. As bad as things were, Bruno was committed to making everything right. Bruno is a man of his word and followed through on everything he said he would do. Because of Bruno I feel very comfortable purchasing my next Z car from Lokey. I would also like to thank and praise Chuck Schnitker in service for getting the car in on such short noticed. Chuck is always a pleasure to deal with and talk to. More

TRAP, LIAR, STAY AWAY This Dealership is a Trap. Stay away from this dealership. My uncle, my wife and I negotiated the price of the 2016 Nissan Altima SV Silver via Email, This Dealership is a Trap. Stay away from this dealership. My uncle, my wife and I negotiated the price of the 2016 Nissan Altima SV Silver via Email, and both sides agreed with deal for $16,500 Out The Door. Everything via Emails, so we still have proof. We told them we live in Bradenton, it's about 55 minutes of driving. We scheduled for Saturday, July 22, 2017 from 2:00 p.m. - 4:00 p.m.. We came in and Kevin Bashaw, the internet sales manager, told us that the car we looking for just has been sold little bit earlier. He also said that first come first serve. How that could happen when they have scheduled to sell the car for us? Then he said they did not have any 2016 Altima SV available at the dealership at the moment, but the Lokey Nissan dealership has similar vehicle in other places. We told him we would like to see the car first, so if he could transport the vehicle now or we come back tomorrow to see it. Then Kevin said let him check with other people if they knew what he did not, and he left for about 10 minutes. He came back with the key and said he made it happened. He took us to the vehicle that we inquired about, the vehicle that they scheduled to sell it to us, the vehicle that he said has been sold. Something is FISHY here. Three of us have been taken to the vehicle where it located after an Nissan SUV; therefore, he had to move the SUV for us to get out for a test drive. While we did a test drive, the warning of low air tires pressure appeared. We came back inside and he told us that the vehicle has been sold while we were doing the test drive. Another ridiculous thing from his mouth. Again FISHY FISHY. He asked if we were interested in another color, and we said black. He said that they have similar vehicle with about 7,600 miles. It IS 4,000 different that we inquire about and is listed on TrueCar.com and CarFax.com. Since the milegues of similar vehicle were way higher than the one they scheduled to sell for us, we expected the price would be lower. However, they said the Out The Door price would be $20,000. Again, It's ridiculous price for a USED 2016 vehicle. The brand new 2017 Nissan Altima SV starting $25,460 MSRP. Ridiculous things led to another from the sale manager of Lokey Nissan. The email from Jack Berrenger stated "16500 out the door. That's it. Final offer. It is a 3000 mile Altima SV." Kevin Bashaw said he acknowledged the email and blamed the sale man who was Jack Berrenger we have never seen him for the entire time while we were there. Kevin said Jack was new, Jack had no idea about Out the Door price, and Jack just wanted us to come in. What in the world that a big dealership like Lokey hires someone that has no idea about what he doing. Last words from Kevin were that it was impossible with that price for the 2016 Altima SV. Three of us got up and left. As you can see it is very fishy here. One ridiculous thing leads to another. Anyone wants to see the back and forth email of what they said, email to me at mduong0501@yahoo.com. We got off work early which mean we lost income and wasted time to be in the game that they played. There are still many details we have not mentioned above. This was not our first time going to buy car. The most important factors of doing business are integrity and honesty. This dealership has none. VERY DISAPPOINTED. WORST EXPERIENCE EVER. More

Scam pricing Lure you in with great internet pricing and then tell you that price doesn't include thousands of dollars in additional dealer fees. Running a scam on Lure you in with great internet pricing and then tell you that price doesn't include thousands of dollars in additional dealer fees. Running a scam on the public! More

SERVICE IS COMPLETE SCAM Purchased brand new 2012 Maxima in 2012. 5 years later and 83,000 miles later we literally had the car towed off the lot on 7/18/2017 because the 2nd Purchased brand new 2012 Maxima in 2012. 5 years later and 83,000 miles later we literally had the car towed off the lot on 7/18/2017 because the 2nd set of "new tires" from 4/2016 and 1 replaced in June 2017 were not only worn and wobble but one was about to explode making it not suitable for driving conditions. Lokey did not feel obligated or responsible to address why the tires MFG Dates were 4-5 years old or why the 2nd set of "new" tires had issues within 5 months of mounting. The car was towed away from the facility after refusal of a refund or "obligation only to warranty" the one tire on the verge of explosion. As if the tire situation isn't BAD enough July AND September 2015 complaints were noted about the dashboard not working and there being no lights. Lokey Nissan Quoted almost $2,000 in repairs to fix the issue but after one of their "FREE" oil changes in March/April 2017 (almost 2 years later) they discovered the DIMMER SWITCH WAS OFF!!! Mind you we actually got pulled over in April 2016 for speeding and was given a "warning" to get it fixed and it was nothing more than turning the little knob! Every 3 months for 5 years almost every service record notes poor driving conditions and the tires only get a discussion until they out of warranty/partial credit for tires that have been driven on for 12-15 months and barely 20,000 miles. Again, the car was towed away because Lokey Nissan and I quote from the Service Manager "they didn't break any laws and they weren't obligated to do anything other than replace the one tire that was falling apart" and in regards to the questionable DOT MFG Date their "Nissan Approved Tire Vendor in Tampa is not required to stock anything MFG past 2013." It's seems that over and over they sucked money out for every other repair or at least tried too only to leave the driver in multiple unsafe driving situations not only for them but all the other people on the road. Uber rides, tow trucks, lost time from work PLUS THIS MAXIMA - in 5 years - 83,000 miles has literally burned through 4 sets of tires!!?!??! All we wanted was a refund for the 2nd set of tires from 4/2016 to just go buy tires from somewhere else!! But hey - according to the service Mgr - "not their problem".....so now we have to save tires, collect documentation, and consider other avenues to just make sure we don't kill ourselves or someone else with crappy wobble blownout tires!! THERE IS NOTHING "FREE" ABOUT THEIR OIL CHANGES AND BASED ON DOCUMENTED SERVICE RECORDS AND DESTROYED TIRES -- it will cost you a lot more to do business with them than a $25 oil change but hey "let's hope it's not a human life" that has to pay!! If you own a Nissan in this area just drive to Crown in St Pete or Courtsey in Tampa - hands down you won't have service issues/scams like Lokey! John Johnson was at least very polite in saying "screw you and good luck" and the service department is very pretty - sales must be good! More