Lokey Nissan

The "What We Promised" document Mr. Goins prepared included a lifetime extended coverage. This was "Missed" from the final documents, thus I had to return the next day to see what had happened. They included a lifetime extended coverage. This was "Missed" from the final documents, thus I had to return the next day to see what had happened. They corrected the mistake and re-figured the financing, thus clearing up the confusing. I had asked repeatedly about extended coverage but no information about cost was ever supplied, it was always deferred to the last talk with the finance guy. As a result there is no negotiation that can be done, the extended coverage is a take it or leave it option that you have to make a hurried decision on. In this case it turned what was an outstanding deal into one that was somewhat worst than the competition. Still leaves me a little disappointed, in that I end up paying for 70k extended coverage that covers the power train when the power train is already covered for life. The dealer effectively removed the ability to research extended coverage to see if better options existed that removed the power train, with there attitude that the "finance guy" would cover all that later. I even specifically asked about extended coverage in my Email to Steve prior ever coming in. I repeated my request for extended coverage and finance options when I left Friday, expecting to get the information before making a final decision, but when I returned, the answer was still elusive and left to the pressure filled environment of the "finance guy's" office. This could have all been avoided (except for the missing Lifetime power train part perhaps) if they would have presented the extended coverage information when I asked for it instead of continually pawning it off to the "finance guy". More

I was in the market for purchasing a new Nissan Pathfinder. I am in the military, so I searched online for the best possible deal. After coming across a "GREAT" internet price, I contacted Lokey Pathfinder. I am in the military, so I searched online for the best possible deal. After coming across a "GREAT" internet price, I contacted Lokey via telephone. I spoke with Larry who was not only rude, but very cocky as a salesman. I was asked if I was a college graduate or had previously owned a Nissan. After explaining to Larry that indeed I am a college student pursuing my Bachelor's degree, only to be told that since I'm not a college graduate or a previously Nissan owner that I did not qualify for the internet special. This was a form of deceptive advertising. Larry has very poor customer service, and a rude demeanor. He promised to have the business manager contact me no later than 9:00 am to dicuss the finance rate that never happened. I did receive a telephone call at 3:30 pm after spending the entire day waiting. I wouldn't recommend this dealership to anyone. Larry is by far the WORST saleman, and I wouldn't want him to earn a penny of commision from my hard earned money. Larry needs a refresher course in Customer Service. We purchased a new Pathfinder from Herb Gordon Nissan in Silver Spring, MD who was voted #1 in Customer satisfaction. Lokey should strive for this type recognition in the future, but I don't foresee this happening with an employee like Larry. If you insist on keeping Larry as an employee maybe you should foot the expense and send him to MD (Herb Gordon Nissan) to be trained by the BEST. Kudos to Russell States, Alan Albert, Earl & Justin!! More

I gave a "Good" rating to Customer Service & Overall Experience because, I spoke to Sam he advised me that he would not be at the store on Tuesday, but that Larry would take care of me. I called Larry Experience because, I spoke to Sam he advised me that he would not be at the store on Tuesday, but that Larry would take care of me. I called Larry's cell phone on Tuesday (his cell number was given to me by Sam at my request), Larry's mail box was full. I called his cell a little later and he answered. I was calling to tell him I'd be a little late. I also advised him that his cell mail box was full, he said he doesn't know how to empty it, I advised him to call his cell company for help. When I arrived at Lokey, Larry passed me to Mike E. (a very nice and knowledgeable young man). THAT, was NOT the arrangement. I didn't want to have the salesman go to someone else for permission to make the deal (but THAT is EXACTLY what Mike had to do). I was disappointed to be "handed off". Otherwise it was a GOOD experience. Mike made sure that I was as happy as HE could make me. I DID have an attitude when I learned that I was being PASSED to someone else, THAT put a bad taste in my mouth from the START. Frank took me out for a test drive, (I don't know why Mike couldn't go). Frank was very nice. I'm sorry I don't remember the name of the gentleman who was the foreman of the department that made sure the car was in tip top shape ascetically. He ALSO did a great job. As far as recommending Lokey again, I WOULD (IF) I was ASSURED that the person who side they would see my recommendation, KEPT THEIR WORD. Thank you Sharon Chapman More

After visits with several other dealers recently while looking at available Nissan Cubes (and also at Honda Fits while making a decision) the staff at Lokey Nissan were by far the most pleasant to work wi looking at available Nissan Cubes (and also at Honda Fits while making a decision) the staff at Lokey Nissan were by far the most pleasant to work with. Everyone we worked with was helpful, friendly, and gave us a great price without a lot of back and forth and high pressure. Overall a great experience and so far I love my car! It was a very busy night when we came to purchase the car last night and everyone was as efficient as they could be to try to get everyone processed as quickly as possible. I also learned that my boss bought her car at your location and also had a positive experience. Her salesperson was also Jim Goins. Thank you for a great car buying experience! I've already recommended Lokey Nissan to other people. More

Yoyr sales pro George was professional, honest and very friendly. He did not apply any pressure with the sales process and both my wife an I appreciate this very much. We realised that you were very busy friendly. He did not apply any pressure with the sales process and both my wife an I appreciate this very much. We realised that you were very busy and the Business Manager was professional and to the point. Great Job Lokey More

George was very easy to work with. The whole experience was stress free. I'd recommend George and Lokey to anyone looking for a Nissan. Experience was night and day compared to Courtesy in Tampa. I almo was stress free. I'd recommend George and Lokey to anyone looking for a Nissan. Experience was night and day compared to Courtesy in Tampa. I almost wrote Nissan off altogether after going to Courtesy. Glad that you guys are around to keep the Nissan name in a good light. We also use Lokey for my wife's car (another make) and are very pleased with them too. More

This was definitely the most honest, helpful, and easy car buying experience I have ever had. Coming from a difficult financial situation, I found all the people I worked with to be compassionate and wen car buying experience I have ever had. Coming from a difficult financial situation, I found all the people I worked with to be compassionate and went out of their way to explain and try to help. I would recommend this dealer, but especially these employees, to anyone. More