Lokey Nissan

Great Service Kevin in the service dept. is always friendly and pleasant to deal with. Problems are usually fixed same the same day. He makes his customers feel li Kevin in the service dept. is always friendly and pleasant to deal with. Problems are usually fixed same the same day. He makes his customers feel like they are his only customer. The actual auto mechanics a very good because I have not had to bring my vehicle back for the same problem. Also when I get in my car to leave it is clean! More

Worst Customer Ever! The only positive part of my experience was talking to the young lady that made my appt. Chuck was the rep. that worked with me after I got there and The only positive part of my experience was talking to the young lady that made my appt. Chuck was the rep. that worked with me after I got there and I wouldn’t recommend him. He didn’t introduce himself and I don’t think he even made eye contact. He then proceeds to take my keys and walk out to my truck and looks around. While he was looking at my dash I asked him to make sure the tech doesn’t move my seat. His response of ohhhhhhhhh k really didn’t sit well. All I needed to hear was no problem Mr. Lyons. He then, without saying a word, proceeded to walk back inside leaving me standing there. I assumed I was supposed to follow, but due to the lack of any personality I found myself pretty irritated. I asked them to lube my sunroof because it was squeaking a and it’s still under warranty. The tech put so much lube on my tracks that it actually took 6 rags to wipe it off. My other problem required a part that’s needs to be ordered. I had to ask about the resolution because Chuck called my name and said I was finished and to sign here. No explanation as to what was done or needs to be done. I didn’t even get a timeframe. This guy has clearly been doing this a long time and has forgotten about customer service. This was my fourth and final visit with this dealership. Every visit has been plagued with problems. So glad I was given a survey especially since I was told by Chuck, after I asked about it, that I wouldn’t get one. This is just the first review. I’m not even close to being done with sharing my experience. Don’t waste your time or money with this place. More

5 star service As usual, the service advisors at Lokey Nissan go out of there way to be helpful and attend to my car's needs. While recommendations for service are As usual, the service advisors at Lokey Nissan go out of there way to be helpful and attend to my car's needs. While recommendations for service are provided, there is no intrusive hard sell with these guys. More

Phantom problem My 370z was towed in for a possible fuel pump issue. In this order they replaced the fuel pump, said the car wouldnt turn over(it turned over once the My 370z was towed in for a possible fuel pump issue. In this order they replaced the fuel pump, said the car wouldnt turn over(it turned over once the tow truck unloaded it at the dealership) said the battery was fine but needed a starter, replaced starter and now my pcim is bad, replaced that and now my ecu was never sending signal to the starter or pcim, so they replaced that amd now my car is fine and runs good. If you ask any other mechanic that is not the correct order of troubleshooting or replacement. But I may or may not have new parts in my car for $3700!!! Also Chuck yelling at my warranty company over the phone looks very childish. I had to apologise to the warranty company and now I am left explaning why a nissan dealership replaced all of those parts. Thanks More

Chuck is top notch! Chuck gave me exemplary service not only last visit but every visit...he cares about his customers and it shows...not to mention hes very personable a Chuck gave me exemplary service not only last visit but every visit...he cares about his customers and it shows...not to mention hes very personable and will bend over backwards to ensure a great experience...and he is well spoken knowledgable polite and professional! More

Always amazing No matter the issue when it comes to the Service Dept - I'm in and out - fair pricing - super friendly - extremely accommodating - very informative No matter the issue when it comes to the Service Dept - I'm in and out - fair pricing - super friendly - extremely accommodating - very informative Will continue to highly recommend Nissan Lokey's Service Center! More

Helpful, went the extra mile My advisor Chuck went the extra mile to get me the help I needed to get my car fixed and had it completed quickly. Thanks! My advisor Chuck went the extra mile to get me the help I needed to get my car fixed and had it completed quickly. Thanks! More

Perfect! Fast 5 star service! Thorough vehicle checks. Very clean facility. Customer care was beyond expectations. Every time is a great experience with consis Fast 5 star service! Thorough vehicle checks. Very clean facility. Customer care was beyond expectations. Every time is a great experience with consistency. Thanks for great care! More