Lokey Nissan

Fast and courteous I came in as a walk in and my advisor gladly took me and helped me with everything I needed for my vehicle and gave it back to me cleaner then when I I came in as a walk in and my advisor gladly took me and helped me with everything I needed for my vehicle and gave it back to me cleaner then when I gave it to them More

Great Dealership! I have purchased many vehicles in the Tampa Bay Area for over 25 years. This was my 1st experience with Lokey is a well known local name and not a “ I have purchased many vehicles in the Tampa Bay Area for over 25 years. This was my 1st experience with Lokey is a well known local name and not a “ Huge” National Dealership which made me feel like my business mattered. My salesman James Byrd was very patient with me choosing a ride that I would be happy with in the hot August heat in Florida. So, I now wake up everyday not having to worry if my vehicle is going to start. He gave me peace of mind which is priceless! The management staff was also very professional especially Davy in Finance. Thank you Lokey, More

Broken promise, used broken key fob Was promised a key fob, got a used broken one and they couldn't program it, came in a on Saturday after changing my plans and left with a used key fob Was promised a key fob, got a used broken one and they couldn't program it, came in a on Saturday after changing my plans and left with a used key fob that the key was already cut. When I talked to them and told them I would get it done and send them the receipts they said okay. Bought a new key fob on Amazon, had it programmed and the key cut, sent them the receipts never received a check. More

Fair. Had car In to fix AC issue. ‘Fixed’ but problem persisted. Had car in for another issue. Corrected AC issue. Anthony Awesome. This was my car driven b Had car In to fix AC issue. ‘Fixed’ but problem persisted. Had car in for another issue. Corrected AC issue. Anthony Awesome. This was my car driven by my daughter. Anthony understood my concerns and was very helpful. More

Grade A service My experience at Lokey Nissan was amazing! I knew exactly what car and color I wanted and it made the process much easier for me and the employees inv My experience at Lokey Nissan was amazing! I knew exactly what car and color I wanted and it made the process much easier for me and the employees involved. Special thanks to Angelo Kastani, the guy in finance (sorry I forgot your name) and even the GM Chris Jilali for introducing himself. More

Brake Switch I never received an actual survey after my service on August 31st, so I am using an older one instead, I found this odd because generally I get bombar I never received an actual survey after my service on August 31st, so I am using an older one instead, I found this odd because generally I get bombarded by them post service. Anyways, I just purchased a 2019 Sentra in March, and I’m already having to have my brake switch replaced, thankfully it was under my warranty, however this isn’t even the issue at hand. My issue is in the way I was treated by your service employee Chuck and how he was speaking to a fellow employee Amberlee, which she was fanatic. I had called ahead on August 31 to see if I was able to drop my car off or make an appointment to have my brake switch fixed, the lady I spoke to originally, I’m sorry I don’t remember her name, but was wonderful. I made her aware of my concerns dropping off my car, and being without a car all weekend and with a hurricane approaching, so she spoke with someone and said that she could get me a loaner, which was great because I didn’t want to rush anyone in the department but I needed a car to get to work and back because I work outside of your shuttle service area. She told me to come in and speak with Chuck. I came in 15-20 minutes later to drop off my car and speak with Chuck, however he was in the process with another couple, which is fine and understandable. However this is where things went downhill real quick, he yells over to Amberlee to help me but was so condescending and rude to her I found it so awful. Saying ‘Hey! Help her! You can handle it!’ But the tone was so rude and condescending as I stated. I could tell that she was upset by the way he spoke to her. She came back after getting my car mileage and such, and I explained to her that I spoke to someone about getting a loaner so I could leave my car and they could get to it when needed. Chuck heard this, and yelled over at the two of us, ‘I JUST EMAILED THE DEPARTMENT ABOUT THAT! I’M NOT GIVING YOU A LOANER FOR SOMETHING THAT TAKES AN HOUR OR TWO, TO FIX!’ I responded that I literally just spoke to someone, I wasn’t made aware of this and no one had contacted me about the change. I was unaware of the time needed to fix this or that it could be done that day. He snaps with a a scoff, ‘WHY WOULD I GIVE YOU A LOANER FOR THAT?!? I WOULDN’T!’ I just repeated that I just spoke to someone and I’m just going off what they told me. I wanted to give him a peace of my mind right then and there but I didn’t want to delay the repair of my car. The service department had my car fixed promptly and Amberlee was wonderful. I have purchased two cars from y’all and always have my service done through your service department, but this really put a bad taste in my mouth and I’ve never been treated so poorly there. He so extremely rude, condescending, and the attitude even comes off a tad sexist. I certainly hope this was a one time issue but it was extremely offputting and I do not want to work with him ever again. His attitude is down right disgusting! I would love to speak with a supervisor if possible. More

BEWARE!! Be very careful .!! If you see a deal “too good to be true”.It is at this Nissan place . A 2017 Nissan Rogue was advertised for $12,800.At signing we Be very careful .!! If you see a deal “too good to be true”.It is at this Nissan place . A 2017 Nissan Rogue was advertised for $12,800.At signing we looked at the price .NEARLY $19,0000 With all the made up charges .Of course we were no longer interested.We drove over an hour with genuine interest to purchase this car.I had done due diligence checked and researched this purchase . Instead of being upset it has helped me .My advise DONT buy from this dealership they are dishonest when they advertise their cars.OR before you go ... Ask “what is the price of the car you are interested in buying OUT THE DOOR” It will save you time and a drive ... Be an informed consumer with the internet there is no reason to overpay for a car. This is an “old fashioned “dealership ,who heads are stuck in the past .This is an ideal example of why “car salespeople “have such a bad reputation!By the way Mario you were wonderful I’m sorry we wasted your time . More