Lokey Nissan

Before I open a concern with NissanUSA I wanted to bring your personal attention to my service appointment , and the lack of confidence I now have in your technicians at Lokey Nissan. This morning I wen your personal attention to my service appointment , and the lack of confidence I now have in your technicians at Lokey Nissan. This morning I went out to start my 6 month old 2022 Nissan Frontier. Oddly the vehicle was dead. After being prompted to relearn the key fob and a few attempts to jump start the vehicle, it was started. This of course triggering the engine light. I called Lokey to see about my roadside, the woman told me if I could jump it it would be best? and added "If you bring it today we aren't going to get to it right away" okay im more concerned about my new truck being DEAD. Since I have 4000 miles I wanted to drop it off to get it checked, clearly this isn't right, and I had a few other small issues, including a bad switch or bulb in the rear dome light. Flickers or doesn’t work. I arrived and was glad to see Anthony available. He has taken care of me in the past and has always understood my knowledge of cars and of my truck. He wrote my concerns and I left the vehicle for the morning/afternoon. Usually I stay and wait. At around 2 pm I got a call telling me a little update. There were some oddities in what he was telling me. But I figured it would be best to just get back to the dealership. When I arrived I was told, “your battery is fine”, okay odd. Dead in morning but battery okay. Clearly you dont need to be a tech to know that isn't right. I was then told that my dome light in the rear was bad but that I replaced them with aftermarket LED bulbs. I was taken back since I did no such thing laughed and said “no that is a package on the vehicle all LED bulbs”. It actually cost us over $2400 Anthony was just restating what *Dakota Carter had put on my ticket and told me they asked for a bulb from service and they were told it is suppose to be halogen bulbs. Scary getting tech support from the service parts guy considering he is wrong. Since there is a recall on my vehicle and the part was ordered I said we would address this more when I made an appointment for the recall. Not reading over my full ticket at the time, I was pointed to my truck on the side lot and told someone would call me. Inside it was littered with the paper floor mat and bag for my seat crumpled up on the passenger floor. Thanks guys! After getting home I read over the whole ticket. I gotta tell you I am not only shocked, but have ye little faith in Lokey touching my truck for any further issues. Sad since I did have high praise for Lokey in my past Nissan forum posts. The Ticket: The “tech” Dakota Carter writes “ Noticed a lot of aftermarket electronics plugged in and tech not able to get accurate reading”? I have ditch lights .. and a dash cam. Neither are spliced and all done per Nissan tech support. This is a truck right? Then to the rear dome light tech *Dakota Carter writes “Technician can verify the light flickers. Upon inspection LED bulbs installed. Tech tested with Halogen and verified operating as designed . Tech installed the customers aftermarket bulbs and recommends replacing with factory bulbs by nissan. You understand the issue here right…..these are Nissan installed LED bulbs. They came with my truck and the SV premium package. Yet I was told NO IT DIDNT!?!?! I still have my vehicle sticker and the Listing of LED lights on all inside and outside lights. ***Please note the bulbs are listed as replaced but at this time they are still not working with the “aftermarket” stock LED bulbs in them. Note this is not the first time your techs thought Nissan stock parts were aftermarket. On another appointment, I had asked for a price to install the Frontier illuminated sill plates sold by Nissan. I was first told they wouldn’t do it because they were aftermarket. Once I showed them the part number they gave me an outrageous quote of 2 labor hours. Well over what Nissan said the job should take. Clearly if I wasn’t upset about this I would just file the complaint with Nissan, but being a resident of the area for 35 years, Lokey being in my backyard, and I do still believe in the old school ways of building relationships, I was hoping to do that with Lokey Nissan and the service techs. Clearly that is not happening now. So instead I felt I should let all my fellow residence of the area know how you get treated at Lokey Nissan. And how "tech" the tech guys really are. At this time a part has been ordered for my recall, and to be honest, I dont trust what’s going on in the service department. If they don't even know what parts are stock, like light bulbs. And gets tech support from the service parts guy who is not trained and is wrong. And then considers a dash cam and some aftermarket ditch lights an issue, which the NissanUSA engineers when at Lokey got to look over the install and loved it and sent pictures to corporate. How can I expect Lokey Nissan to install something as important as a parking pawl. I do love this truck, issues and all. Just need to trust the hands that go on it as well. Note : This was sent this to the dealership after my appointment, I never got a response. Do yourself a favor, find a more certified dealership to service your vehicle's. My Truck is now at another dealership after more dash lights came on right after leaving this dealership and them telling me my new truck is "fine". I happened to capture it all on video. The issues are now being addressed properly by Nissan and the new dealership I went to with my Truck. This has been emailed to the person leaving comment to everyone "we care about your business"responses. I have heard ZERO back from Lokey Nissan and will be sharing this story and other stories of this dealership with EVERYONE I know. Don't let the incompetence of untrained Techs ruin your vehicle. More

I always have an excellent experience every time I go, they are very good in explaining exactly what I need and I always get everything done on the time. Also it’s very easy to schedule an appointment. they are very good in explaining exactly what I need and I always get everything done on the time. Also it’s very easy to schedule an appointment. More

Everybody was great especially Bobby. They took care of her needs and met them our expectations. They took care of her needs and met them our expectations. More

The service department is always accommodating and communicative when I have my car there for any reason. communicative when I have my car there for any reason. More

Dealership made sure I was a satisfied customer. They definitely proved its military support for us. They definitely proved its military support for us. More

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Excellent as always. Very attentive to your needs & open with cost as well as time to complete Very attentive to your needs & open with cost as well as time to complete More

Great place. Customer Service is of the most importance. No better dealership in Clearwater. Bern going g there for 30 years Customer Service is of the most importance. No better dealership in Clearwater. Bern going g there for 30 years More

Voiced out concerns, it was addressed and beyond expectation. Waiting area, stocked and pleasantly clean expectation. Waiting area, stocked and pleasantly clean More

Angelo Kastanis was willing to take whatever time and effort that was needed to assist with our purchase of a Rogue. Even though Lokey is farther away from our home we will be servicing our car there rat effort that was needed to assist with our purchase of a Rogue. Even though Lokey is farther away from our home we will be servicing our car there rather than a dealership we used to use. More