Livermore Ford

Service department not up to it for a challenging repair I had a problem under extended warranty with my suspension on my Ford Fusion (2013). They took three days to locate part of the problem and partially I had a problem under extended warranty with my suspension on my Ford Fusion (2013). They took three days to locate part of the problem and partially fixed the overall problem. They test drove and said the problem was solved. However, I drove it a few miles home and found the noise from the suspension problem was some what less, but still their and easy to hear. Unfortunately, I had no time to bring it back. My son has to take the car out of state. It will cost him another hundred dollar deductible to finish fixing the problem elsewhere, after he pays $75 to transfer the warranty to him. I am not convinced this service department can handle anything but routine service. More

No one answering phones! This dealership doesn't have operator there is no way to be transferred to the leasing department. Consequently, when I have questions about.my 2019 This dealership doesn't have operator there is no way to be transferred to the leasing department. Consequently, when I have questions about.my 2019 MKZ lease, I have to drive to Livermore from San Jose! More

Best experience I've ever had buying a car. Great group of guys at Livermore Ford. They worked hard to get me a deal I wanted without badgering me for concessions. They went to work to put the Great group of guys at Livermore Ford. They worked hard to get me a deal I wanted without badgering me for concessions. They went to work to put the deal together on their end. Anyway, not your typical experience buying a car. If more dealerships were like this, buying a new car wouldn't be such a stressful experience. I will definitely visit Livermore Ford for my next car/truck purchase needs. More

Great service We have always had a good experience and great service. We have been using this dealer for many years and recommend using this dealer. very happy. We have always had a good experience and great service. We have been using this dealer for many years and recommend using this dealer. very happy. More

A customer focused experience at Livermore Ford. My service tech, Brandon Priest, was totally customer focused. My Expedition had a number of things that needed to be addressed. Sensing that I was My service tech, Brandon Priest, was totally customer focused. My Expedition had a number of things that needed to be addressed. Sensing that I was a bit confused, he offered to tell me what he would do if it were his truck. That helped me immensely and I was then able to decide on what was to be done. When the truck was almost ready, he said that he had to leave early on Friday and would not be able to go over all that was done to make sure that what he and I had talked about had, in fact, been completed. And, he said he was uncomfortable with that. I suggested that he keep it until Monday and satisfy himself that the jobs were done correctly. Again, customer focused. He's a good, customer focused employee and should be recognized as such. Bob Villarreal More

Good efficiency The dealership environment is clean. It has good amenities for customers while waiting. The free flow of coffee, couches, and TV are nice. I am wai The dealership environment is clean. It has good amenities for customers while waiting. The free flow of coffee, couches, and TV are nice. I am waiting for the Lincoln Gift shop to open. More

Car buying experience at Livermore Ford They gave us a good deal on a new Ford Explorer 2019. When unfortunately, they couldn't provide the car (as they were selling them really fast), they They gave us a good deal on a new Ford Explorer 2019. When unfortunately, they couldn't provide the car (as they were selling them really fast), they provided us an awesome deal on a 2020 Ford Explorer instead. The people were all friendly and professional, wanting to make sure that the customer buys the right car for them at the price that is right for them. More

Quality Service I have had a very positive experience with this Dealer, and I both purchased my car and receive all maintenance here. Friendly, quality work. Would I have had a very positive experience with this Dealer, and I both purchased my car and receive all maintenance here. Friendly, quality work. Would buy and service here again if I purchase another Lincoln. More

Great team work in providing best customer service Lease Purchase engagement. Had very friendly atmosphere and team provided excellent guidance on making right decision. Thanks for all the suggestions Lease Purchase engagement. Had very friendly atmosphere and team provided excellent guidance on making right decision. Thanks for all the suggestions and recommendations. I recommend this dealership for car needs. More

Excellent Service I arrived late for my service, but they still accommodated me. They kept me posted regularly on the progress. My car now has better mileage than it ha I arrived late for my service, but they still accommodated me. They kept me posted regularly on the progress. My car now has better mileage than it had in the last two years. Their attention to detail makes this the best experience I have had with a car service. They even washed it. More