Livermore Ford

Tried to purchase a F150 Purchased a vehicle on Saturday. Said it was coming from another lot - did all the paperwork. Was told they would contact me on Tuesday for pick up Purchased a vehicle on Saturday. Said it was coming from another lot - did all the paperwork. Was told they would contact me on Tuesday for pick up on Wednesday. No contact. Called multiple times on Wednesday. Was told the vehicle I purchased on Saturday was sold to someone else but they would have another vehicle by Friday. No contact. Tried to find out status on Friday - called multiple times. Was told I would receive a call back - 2 hours later, no call. Called again to find status - got the run around. Told they would "personally" get back to me with status in 30 min. Told them if I didn't hear from them in an hour - no deal. No one ever contacted me - no deal. What a terrible business!! More

Safety Recall Service My Ford Raptor was in for a recall software update. The check-in process was quick. Roger and his associates were efficient and exceeded my expectat My Ford Raptor was in for a recall software update. The check-in process was quick. Roger and his associates were efficient and exceeded my expectations by completing the work ahead of schedule. More

CAR SERVICE I bought all my cars(Fords) from this dealer. They also try to help and have fair prices. I have never had a bad experience here, I highly recommen I bought all my cars(Fords) from this dealer. They also try to help and have fair prices. I have never had a bad experience here, I highly recommend them. More

Phone call and taking car home Apply for credit online,Received a response few hours later. Negotiations was done over the phone. Came down to see the car and I took it home the sam Apply for credit online,Received a response few hours later. Negotiations was done over the phone. Came down to see the car and I took it home the same day. Everyone was great to deal with. More

Had some trouble I am not very happy with your dealership. There is a serious need for someone to answer the phones in the service department. It was extremely frustra I am not very happy with your dealership. There is a serious need for someone to answer the phones in the service department. It was extremely frustrating to try to reach the department. No one answered the phone & when I got the main operator, she transferred me to the line I told her wasn't being answered - on 3 different occasions. I finally reached someone in new car sales who was kind enough to walk to the service department & find someone to speak with me. The service manager I dealt with was nice & the work I had done was just the recall. More

No follow up no consistency Do bill stated to have headrest replaced now has been three weeks and dealership promise to call us when they received and yet we are still awaitin Do bill stated to have headrest replaced now has been three weeks and dealership promise to call us when they received and yet we are still awaiting that response second we were promised in the world right by doing a CDL program with a different credit union finance manager stated with automatic transfer payments we’d have an extra quarter percentage taken off verified with the credit union myself they said not such a program exists also there was the passing along of the edging and from the action on the paperwork stated that it was voluntary and Not needed yet the finance manager stated they must pass this cost along to the purchaser of the vehicle and made two mistakes of presenting the vehicle without the edging and then secondly putting the edging and the number is not matching on the paperwork it self to where they had to again take another 30 minutes just to go back we do the paperwork and place the proper seven stickers along the frames of the doorways of the vehicle Again disappointment for no follow through and no call back More

Very Satisfied! Alex was exceptional at helping me. He listened to what I needed and stayed on top of everything that had to be done. Communication was great.. Alex was exceptional at helping me. He listened to what I needed and stayed on top of everything that had to be done. Communication was great.. More

Deal Makers I was impressed with the dedication from the sales team during my purchase process at Livermore Ford Lincoln. I was able to get the price I wanted on I was impressed with the dedication from the sales team during my purchase process at Livermore Ford Lincoln. I was able to get the price I wanted on a 2019 Nautilus. Thanks for making this happen and not too bad on my wallet 😁. More

Excelent Overall everything was perfect,time ,manner,service I recommended to my friends to came and do the service on their cars or bought a car thanks liverm Overall everything was perfect,time ,manner,service I recommended to my friends to came and do the service on their cars or bought a car thanks livermore ford More

Their Finance director and team are liars and scam artists. Sonia the finance Director is the absolute WORST. When I purchased my car they put an Extended Warranty in the contract unaware to me and told me it Sonia the finance Director is the absolute WORST. When I purchased my car they put an Extended Warranty in the contract unaware to me and told me it would $250 come to find out its $1900. I was a first time car buyer in a hurry to get to work and didn't know better. Always double check your contract to see if they put any backend scams in there. Also know that if you did get a warranty it's cancel-able and you will receive a prorated refund. I tried calling many times to get this canceled over weeks. Still no response or help. Sonia the finance director at first seemed like she would be helpful and made the excuse multiple times that her printer wasn't working so she couldn't do it. A finance director must have access to a working printer otherwise they can't do their job. This excuse made no sense and when I called her out she hung up on me. VERY TERRIBLE SERVICE. Sonia is so dishonest and rude it's unbelievable. If they ever pitch you any backend things at this dealership always research online real quick if it's a scam or not. I guarantee you its a scam. Especially there "Etching" just google it and opt out and double check your contract and make sure it's not in there. SONIA THE FINANCE DIRECTOR IS THE WORST. More