Lithia Toyota of Billings

On September 4, 2021, I travelled 5 hours to Lithia Toyota in Billings Montana to purchase a 2017 Toyota Camry with approximately 13,500 original miles. I knew the car had curb rash on one of the rims Toyota in Billings Montana to purchase a 2017 Toyota Camry with approximately 13,500 original miles. I knew the car had curb rash on one of the rims as I observed it in the pictures in the Lithia advertisement. The description of the car had no mention of any damage to/on the car. Mind you, I had also sent Lithia a nonrefundable 1k deposit to consider the car sold. Upon arrival at the dealership I noticed an unrepaired chip in the windshield just above the steering wheel in the drivers’ line of view. I was advised they hadn’t noticed it. I asked if they could repair the chip? I was told no that they didn’t have the capability, but I could go to one in town a pay out of my own pocket to have it repaired. I also noticed the other rim on the passenger side had deep gouges on the lip of the rim from a previous driver striking a curb. The driver side rear bumper on the corner had three 12 inch long scratches that had been repaired with touch up paint. At this point in time I still decided to purchase the car. The Carfax was clean. After traveling about 4 hours on the way home my wife and I stopped for a late lunch. As we exited the restaurant I noticed a 2 inch ding in the plastic on the bottom lip of the front spoiler. I missed this at the dealership. But the garage they had the car in was fairly dark and the front end was close to the front wall. It would have been hard to see as the wall was in the way and I would have had to get down on the ground in front of the car to see it. The picture of the car in the ad did not show this damage. All of this I wrote off and accepted I was stuck with the car as is. As was told to me many times during the sale. On Tuesday September 7, I came out of my house in the later in the afternoon. I noticed the trunk lid of the car had roughly 30 small dings in the trunk lid. Which looked like hail damage. The dings are only visible when the light hits them just right. I also checked the roof and there was hail damage there also. Now I’m pissed. I emailed the salesperson and advised of the hail damage. Her response was “I’m so sorry. I try very hard to check vehicles over for customer especially when coming a long distance. I didn’t notice any hail and I’m surprised by the color it is so it had to have been light. I’m so glad you ended up with getting the $1100 off of our dealer fees now and know it’s still a very nice car for the price and certification it came with but truly understand your frustration”. Now with that being said I paid top dollar according to KBB for this car. The ad of the car made it sound mint so you can imagine my disappointment. I’m stuck with the car, so I’ll drive the wheels off it as it’s obvious the dealer will take no steps to make it right. The employee that completed the Toyota Certification checklist must be blind. Can’t wait to get this car on a lift, hopefully there won’t be any more surprises or overlooked issues. With all of this, be very careful buying a used car from this dealership sight unseen without an independent and thorough inspection. If I had purchased this car from Carvana and it showed up in this condition they would have received it back. Sales over ethics. More

Marshall and Matthew Pentecoste were the absolute best. They were patient kind and knowledgeable about the cars. Marshall helped me find the absolute right car for me I can't thank him enough They were patient kind and knowledgeable about the cars. Marshall helped me find the absolute right car for me I can't thank him enough More

My salesman, Shane Reid was very professional and stayed with me and my purchase plan all the way to the end. I left Lithia Toyota in my new car extremely pleased with the way I was greeted and treated the with me and my purchase plan all the way to the end. I left Lithia Toyota in my new car extremely pleased with the way I was greeted and treated the entire time I was there! Thank you Shane for your dedication. More

Let me just say this dealership has earned itself life long customers! Carl was amazing and treated my fiancé and I like family after having a long and drawn out uneventful day at GMC RimRock. This salesm long customers! Carl was amazing and treated my fiancé and I like family after having a long and drawn out uneventful day at GMC RimRock. This salesman went above and beyond to make sure we were taken care of! He and the other workers tried very hard to make sure we had the best deal. When I get ready for another vehicle I hope Carl is still there or someone that has just as much character as he has. I cannot thank him and the staff enough for our experience and I look forward to working with them again in the future! More

Robert Muir, Kristen Paulson & Keith DuShane are extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them to our friends. Their service is excellent and our Toyota’s seem to last forever! More

Shane Reid and his trainee, Larissa Teague were our sales people who worked with us..Once we drove into the dealership Shane made eye contact with us even before we got out of our car, having our presence a people who worked with us..Once we drove into the dealership Shane made eye contact with us even before we got out of our car, having our presence acknowledged from the beginning was nice! They were able to answer all our questions with professionalism and knowledge and not being “pushy.” They were very friendly and wanting to find us the right car for our needs. Shane was a very top notch salesman and his partner Lorissa will be too. We came home with a beautiful Highlander, got the deal we presented and we are very happy with our experience. We highly recommend these two sales people! More

Chawn Johnson is the man to see if you are looking for a new / used vehicle. He is honest and friendly. He listened to our needs and got us what we wanted. new / used vehicle. He is honest and friendly. He listened to our needs and got us what we wanted. More

Chawn Johnson was incredible in our search for our next vehicle. He was polite, punctual, and informative in helping us through every step of the process, making a potentially frustrating process very man vehicle. He was polite, punctual, and informative in helping us through every step of the process, making a potentially frustrating process very manageable. He helped navigate us through some potential financing issues and even a last minute car switch to get us into our new vehicle. I was very appreciative of him and the rest of the staff there and hope to do business there again in the future. More

As an out-of-state buyer, Terence at Lithia Toyota of Billings provided me with a great used vehicle buying experience. Prior to flying to Montana to purchase the vehicle, Terence provided me with a comp Billings provided me with a great used vehicle buying experience. Prior to flying to Montana to purchase the vehicle, Terence provided me with a complete video vehicle inspection in real-time via phone, proactively highlighted all areas of potential concern, and addressed the two specific issues we identified to my satisfaction. Upon arrival at the airport, Terence personally picked me up in the vehicle to test drive. Upon arrival at the dealership, I found that Terence represented the vehicle with 100% accuracy and I was on the road back home in less than 90 minutes. Post-sale, Terence maintained the same high service-level and quickly addressed a paperwork mistake we both missed in the purchase documents. Terence established my trust and I recommend him to help you with your next Toyota purchase. More

Stay away if you are in the market for a used or new vehicle & since you wont buy you wont have to worry about financing because they will steal you blind. Many reputable dealerships that you could give vehicle & since you wont buy you wont have to worry about financing because they will steal you blind. Many reputable dealerships that you could give your business to instead. Lithia has stockholders to answer to so they will squeeze every penny from you. More