Lithia Toyota of Billings

We have been working with Lithia Toyota for years now and have never had anything but the best service. When it was time to purchase a new car we knew we wanted a RAV4. TJ Hintz was friendly, knowledgeable a have never had anything but the best service. When it was time to purchase a new car we knew we wanted a RAV4. TJ Hintz was friendly, knowledgeable and attentive from the beginning and continues to be there for questions we have. We are SO PLEASED with our new car and everyone at Lithia that helped in the process. We left there confident that our relationship didn’t end when we drove off the lot. I would gladly recommend Lithia Toyota and especially TJ Hintz to anyone in the market for a car! More

Pretty simple and straight forward. Good value for the trade on a fairly lroced vehicle. Plenty happy with the experience. Good value for the trade on a fairly lroced vehicle. Plenty happy with the experience. More

Tj helped find the perfect car for me! Very friendly and looking out for the customer’s interest. Very friendly and looking out for the customer’s interest. More

It was an easy process. I love my car. I love Tj. Thanks so much! I love my car. I love Tj. Thanks so much! More

Update: Ressler in Bozeman offered me $5,000 more for my trade in and I got a better truck for $1500 less then the one i was looking at here. Its worth the drive to be treated right. DO NOT WASTE YOUR TIME trade in and I got a better truck for $1500 less then the one i was looking at here. Its worth the drive to be treated right. DO NOT WASTE YOUR TIME IF TRADING IN!!! This dealership is in no way fair on trade in values! They claim to be on par with KBB and fair in their dealings, but in my experience that is the farthest thing from the truth. They offered me over $5,000 less then what my trade in value is on KBB and $4,000 less then other dealerships. It was a complete waste of time. Time is precious so if you value yours do not spend it here. They also treated me like I was stupid or something and my salesperson, Matt, just contradicted himself and lied to me more then once. My mother also went in a few years ago and got the same treatment. They made her feel stupid and treated her like she couldn't afford a new vehicle when she was planning to purchase a new highlander with cash. She ended up going to Bozman to get the same car there so she didn't have to deal with this dealership. If your a woman or someone who is trading in your car or truck... I would not go here. You will leave feeling insulted and pissed off or you will leave being taken advantage of if your not savvy. More

Lithia Toyota is great! Just took in my new Lexus RC350 for a regular service appointment with Josh and it was so easy, the team only took 2-3 hrs to complete the service. G Just took in my new Lexus RC350 for a regular service appointment with Josh and it was so easy, the team only took 2-3 hrs to complete the service. Great communication! This is the 2nd car I've entrusted to the care of Lithia since moving here 3 yrs ago. I tried a few other shops but was having a hard time finding someone who could do competent work on my 2000 Mitsubishi Eclipse GT(original owner) & was beginning to give up hope. In desperation I reached out to Lithia & and made an appointment with Joey in the service department. The welcoming atmosphere of the service dept. was a refreshing change from what I had been running into. Joey and Ron have taken great care of my car, both of them were familiar with my vehicle which made me feel great and Ron's work on the car has been top notch. Redid the suspension, replaced Fuel pump, starter, struts, shocks & power windows. Joey is also excellent at communicating/coordinating the repairs necessary, no surprises!! I definitely recommend Lithia to my friends when they ask. More

I am sad and disappointed to write this review. I recently purchased a used car from Lithia Toyota of Billings. I first walked into the dealership and stood around for about 10 minutes before someo I recently purchased a used car from Lithia Toyota of Billings. I first walked into the dealership and stood around for about 10 minutes before someone asked if I needed help. I said yes and they went to "get someone to help you" so I waited an additional 5 minutes more (maybe I didn't look like a serious enough of a customer?). I was introduced to Shane Reid. Shane was very earnest and kind. We took the car out for a test drive and I said I was interested in buying it. I asked about the tires and was told they must be fairly new as they still had little nubs on them. I also asked about the car battery and was told it passed the Lithia multi point inspection, etc etc. I was asked to come back in and sit down so the deal could be written up. I said I didn't have time for that, said what my offer was and was on my way (it was a cash offer). Long story short - I came back in to pay and pick up the car but had to wait an 90 minutes of back and forth with some mysterious person in some mysterious office who would approve or not approve my cash purchase of a this used car. While waiting for a painful amount of time, we realized the tires probably were not up to snuff and had to negotiate a little more. The car was also supposed to be washed and detailed. I took the car to a local tire store and was told the tires were shot, not only that, they are an odd size so more expensive than your typical tire (Lithia was only willing to pay for 2 new tires (on an all wheel drive car) and only paid a generic price (not the price that the special sized tires would actually cost). I did communicate with Lithia but was told I got a good deal and there was nothing else to be done. The tire store told me I was lucky to get the tires replaced when I did. Lithia sent me out on tires that were not safe. The unsafe tires are the most critical but it bares noting the car was not detailed as promised, there were leaves all over in the boot and a sticky substance in the cup holder and a huge chip in the window that was hidden by the wiper blades (which were also shot and needed replaced - you guess it they are unique and had to also be special ordered) Clearly the multi point checklist before a used car can hit the lot is nothing more than a piece of paper - don't trust it. If you purchase a used car here please get a professional to check the battery, tires, windshield, and maybe even the engine. I am especially making this recommendation to women as it seems as though Lithia banks on us not necessarily knowing what to look for. Better yet - go to Merceds Benz and ask for Clay or to Rimrock and ask for Desiree. These two people are 100% legitimate people who will treat you with kindness, respect, and honesty! More

don't expect a clean vehicle when you buy from this dealer. their detail shop is horrible. i purchased the vehicle and had to bring it back for a simple repair. the salesman knew when he was with us on dealer. their detail shop is horrible. i purchased the vehicle and had to bring it back for a simple repair. the salesman knew when he was with us on our test drive of the issue at hand. after we made the deal he took the vehicle to the shop to fix the minor issue but as we drove home it acted up. arriving home i began to notice things inside that were still dirty. called our salesman and he arranged to have it detailed and have said minor issue fixed. Well the issue got fixed but the detail shop apparently doesn't know what a vaccum is or a rag. so, no i am not driving all the way back for them to say it was detailed when i know it won't be done. i have found spilled coffee or chocolate on the backside of the steering wheel which was never cleaned. this poor car was never babied. when we arrived the service department acted like we never had an appointment. our salesman was a nice young man. but i am really disappointed in their detail shop. but never mind i will clean the inside myself. i can do a lot better job than they did. More

Do not get the warranty for a car here unless it’s a Toyota. They are unable to diagnose what’s wrong with a car with their equipment. I spent 4 weeks taking my car into their service department with Toyota. They are unable to diagnose what’s wrong with a car with their equipment. I spent 4 weeks taking my car into their service department with the check engine light on. I kept getting that their Toyota computers can’t get clear codes on the Chevy I bought from them and paid for the extended warranty on. Then two weeks after my earanty expires they think they know what is wrong. They should not sell warranties on cars if their service department isn’t equipped to handle it. More

STAY AWAY! I'M STILL TRYING TO DEAL WITH THE BAIT AND SWITCH FROM THEM I'M STILL TRYING TO DEAL WITH THE BAIT AND SWITCH FROM THEM More