Lithia Kia of Anchorage

Lithia Kia called me back last Saturday and offered me great rates and specifically offered to “terminate” my loan (which in my mind meant the loan would be paid without carrying over to a new vehicle) so great rates and specifically offered to “terminate” my loan (which in my mind meant the loan would be paid without carrying over to a new vehicle) so naturally I was interested and set up an appointment and went on in. When I arrived the individuals there acted like I had not set up an appointment and clearly had no elevated desire to take my car in for purchasing a new Kia. Complete waste of my time using poor sales tactics just to try to get me in the door. More

Best and personable royal customer service provider, I have no regret chose Kia Anchorage. No other Dealership care, but only Kia Anchorage. As soon as arrived, Chris the sales agent came and greeted me. have no regret chose Kia Anchorage. No other Dealership care, but only Kia Anchorage. As soon as arrived, Chris the sales agent came and greeted me. Not like other, I meant literally no other dealership agent came asked if I need help or what I need. I had to ask with waited least 10 min or longer. Chris not only greeted me but shown personal genuine care for his customer. Thru Chris’s service I chose Kia and my purchase process was easy and considered More

Outstanding Professional and Staff. Extremely knowledgeable and helpful. Always willing to help and provide updates on status of the vehicle, purchase and process. Abe Edais the General Extremely knowledgeable and helpful. Always willing to help and provide updates on status of the vehicle, purchase and process. Abe Edais the General Sales Manager and Ed Steger the Sales Representative and Dylan the Finance Officer was beyond Excellence and my expectations as far as taking care people and customer service. Thank you for making this vehicle purchase a lifetime experience of love and care for your job and mission. The best team I have ever had the opportunity to work with purchasing a vehicle. Lithia Kia of Anchorage Dealership is the BEST in business!! Thank you Siaosi Motuapuaka; an extremely happy customer! More

Giving Tareq an excellent review, he went above and beyond. Very friendly and great to work with! I would highly recommend him! beyond. Very friendly and great to work with! I would highly recommend him! More

If I could give zero stars I would. I bought a 2010 dodge grand caravan from Lithia at the end of June 2023. It's been a month and I've paid close to $2000 in repairs on the radiator, h I bought a 2010 dodge grand caravan from Lithia at the end of June 2023. It's been a month and I've paid close to $2000 in repairs on the radiator, hoses and other damages. They sold me this lemon of a vehicle for 10k. Just sold a Hyundai Konami to a friend and her car has required close to 3k in repairs, and she got her car a week after me. Lithia kia sells lemons, they do not fix the problems or even offer it. If you do fix through them it leads to a chain reaction of repairs, like my friend is currently dealing with. You are hurting people's lives ny selling these cars that require repairs out the door. DO NOT USE LITHIA KIA. IF YOU DO, GET SEVERAL PREPURCHASE INSPECTIONS DONE. DO NOT TRUST OR LISTEN TO THE DEALER. THEY ARE TERRIBLE. I WILL NEVER BUY FROM LITHIA OR LITHIA KIA AGAIN. DO. NOT. BUY. FROM. THEM. More

Had the pleasure to work a car deal with Richard and Keith. Both friendly and knowledgeable to work with. Glad I chose a Kia, will do again in the future if I need another car. Keith. Both friendly and knowledgeable to work with. Glad I chose a Kia, will do again in the future if I need another car. More

My car buying experience with Lithia Kia of Anchorage has been a complete nightmare. I purchased a vehicle from them on April 29th, and I was assured that it was covered under warranty and extended warranty. been a complete nightmare. I purchased a vehicle from them on April 29th, and I was assured that it was covered under warranty and extended warranty. However, just one week after the purchase, I started experiencing issues with the vehicle. The child locks couldn't be disabled, and the security alarms would randomly go off. Naturally, I tried to reach out to the sales representative who sold me the car. I left multiple messages via text, voicemail, emails, and even hand-delivered notes, but unfortunately, none of my attempts received a response. Frustrated, I went to the dealership in person to report the issues. They scheduled an appointment for me with the service center, but it was a whole month away. I called multiple times to see if I could get an earlier appointment, but no luck. Eventually, my appointment came around, but by that time, my car had developed more serious problems: the hazard lights wouldn't turn off, and the trunk would randomly open, leading to my car's battery draining. I dropped off my car for repairs, only to be told that the warranty didn't cover the repair costs. This came as a shock since I was initially assured that the warranty would cover any necessary repairs when I bought the car. They quoted me a staggering $3000 to fix the issues with the vehicle. The lack of communication and transparency from the dealership staff has been incredibly frustrating. Their customer service is absolutely abysmal, and I'm left feeling like nobody there is competent or willing to help. To make matters worse, the service center manager promised me a loaner vehicle while my car was being repaired. However, I had to send my insurance and driver's license details to their email address, which I did promptly. Five days have passed, and still, no one has followed up with me regarding the loaner vehicle. In conclusion, I strongly advise anyone considering buying a vehicle from Lithia Kia to steer clear of them. They were quick to sell me a faulty car and have completely ignored my attempts to address the issues and concerns I've had. This experience has left me feeling scammed and taken advantage of. More

Good service and sales team, but cars marked up way above MSRP due to being in Alaska with no competition. MSRP due to being in Alaska with no competition. More

Friendly employees willing to go above and beyond to find a nice vehicle for you. a nice vehicle for you. More

Very helpful, friendly I’d recommend family and friends Thank you very very much Lithia Thank you very very much Lithia More