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Lithia Kia of Anchorage
Anchorage, AK
244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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244 Reviews of Lithia Kia of Anchorage
August 17, 2014
excellent service Went to Lithia Kia dealership after I had a car accident and my car was declatered a total loss by my insurance. A friend referred me to Mike Martell Went to Lithia Kia dealership after I had a car accident and my car was declatered a total loss by my insurance. A friend referred me to Mike Martella. I had never expected the results I got. Mike and the Lithia Kia team went above and beyond my expectations. The assisted me with every little detail about getting a car. Informative, helpful, friendly, understanding are some of the words that come to mind. Will I refer my friends? Absolutely. I feel like a part of a family with them and drove out of there with my Kia Soul and the whole process was easy thanks to Mike. Way to go Kia!!!! More
by wilmaris_rodriguez
Employees Worked With
Michael Martella
August 09, 2014
Wonderful experience, very friendly ,great customer service. First time purchasing new car from Lithia Kia. Everyone very nice and friendly and customer service oriented. Look forward to many years of doing bu First time purchasing new car from Lithia Kia. Everyone very nice and friendly and customer service oriented. Look forward to many years of doing business from maintance department, to keep my New Sorrento running like new forever. More
by Betty Newsom
Employees Worked With
David Williams, JD McManis.
June 10, 2014
Service after sale of used cars is non-existent . I purchased a used car from this dealer. After the deal was made and I was handed the key. I inquired about a second key. I was told there was only . I purchased a used car from this dealer. After the deal was made and I was handed the key. I inquired about a second key. I was told there was only one. Note: Ford My keys are not cheap. Bottom line make sure you have everything before you sign the bottom line. If you don't they aren't going to do anything for you beyond calling you and trying to appease you. Pretty sorry that they would even get me a second key. Shady! Mark did offer me a gift certificate that would do me no good trying to secure a second key. The General Sales manager (Abraham) just wanted to blame me for not getting a addition items promised note prior to even knowing the key was missing. I'm pretty sure the $325.00 dollars they saved with this lack of service will not be business or reputation productive for the Lithia organization in the long run. It's to bad one dealership in an organization is so different from others in the same organization. Anchorage Hyundai has always provided outstanding customer service before and after the sale. Guess it is what it is. Just make sure if you buy a used car from them, make sure you have the spare tire, two keys, and etc. before signing the paperwork because once you sign you're on your own! More
by douglas64
Employees Worked With
Mark and Abraham
September 08, 2013
Chris and Ed were great, No pressure even impressed the wife and that's a hard thing to do. We told them what we wanted and they delivered. Great quality vehicle, great customer service. I'll be sending my wife and that's a hard thing to do. We told them what we wanted and they delivered. Great quality vehicle, great customer service. I'll be sending my friends and family. More
by AlaskaJames
Employees Worked With
Chris Mathis Ed Shuman
