Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,976 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
Contact Dealership
View Awards

2620 Kietzke Lane

Reno, NV

89502

Directions

By Type

Showing 3,976 reviews

February 13, 2025

Lance was perfect. But you need to hire more people. For labor and for customer service and experience. More

by maijanapierkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Lithia Hyundai of Reno responded

Maijanapierkowski, thank you for your feedback! We're glad to hear Lance provided excellent service at Lithia Hyundai of Reno. We appreciate your input on staffing and will take it into consideration as we strive to improve our customer experience.

February 13, 2025

Was happy with the services/recalls that they were able to repair on my vehicle. More

by Kona
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We truly appreciate your support. Until next time, safe travels!

February 13, 2025

Reno Hundai has the best service department customer service I have seen in Reno. Keep up the good work. More

by TLWERLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Lithia Hyundai of Reno responded

TLWERLEY, thank you for the kind words about our service department at Lithia Hyundai of Reno! We're glad to hear you're pleased with your experience and look forward to serving you again.

February 11, 2025

They finally got the trailer lights to work on my 25 santa cruz. . But that took several phone calls and I had to go in person to get that set up because I did not receive a call back. When I picked up More

by DKONERSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Report | Print
Feb 17, 2025 -

Lithia Hyundai of Reno responded

Hello, I apologize for the inconvenience and miscommunication you experienced with your trailer setup. It's frustrating to hear about the challenges you've faced, and we appreciate your patience as we've worked through these issues. If there's anything further we can do to assist or clarify any remaining concerns, please feel free to reach out directly. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

February 06, 2025

Only review service center. 10 days for a diagnostic test is unacceptable. Should have better service than that. Most people don't want to wait 10 days just to find out what the More

by Duron
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Report | Print
Feb 07, 2025 -

Lithia Hyundai of Reno responded

Dear Ms. Duron, Please accept our apology for your less-than-stellar experience. This is not how we want one of our new customer's first service visits to go. When it comes to routine maintenance we can get customers in and out with ease. However, when it comes to appointments that require a Certified diagnostician, we have been struggling the past few months. Due to a combination of a nationwide shortage of highly skilled certified technicians, and our service department losing a couple to due to illness and relocation, we have been struggling to keep up with the demand of a market that has had an influx of people relocating with Hyundai's. We are working diligently to get staff recruited, and we appreciate your patience and understanding as we work through this. We are getting our arms around this problem and hope to have the wait times down considerably as we get new staff hired on and certified. If there was anything else that contributed to the low score and you would like to discuss it, call me at 775-682-3352 or email me at SRobert@Lithia.com. Again, please accept our apology, and thank you for sharing your experience. Respectfully yours, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

February 06, 2025

I’m really happy for coming to your dealership, I left there a happy man More

by DRISKELLPAUL8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Lithia Hyundai of Reno responded

Paul, Thank you very much for your business and the great star score. We appreciate you taking time from your busy day to let us know how we're doing. These reviews are important to us, as is your total satisfaction. If there is anything else that we can do for you please let us know. We look forward to seeing and servicing you in the future. And thanks again for the great star score. Regards, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

February 05, 2025

Lance offers the best communication about service. He is knowledgeable and kind. I love working with him. I have been having my Hyundai Sonata serviced at Lithia Hyundai for 9 years. More

by LNICHOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Lithia Hyundai of Reno responded

LNICHOLL, thank you for your continued trust in Lithia Hyundai of Reno! We're delighted to hear that Lance has consistently provided excellent service over the years. We look forward to serving you and your Sonata for many more!

February 03, 2025

The process was so smooth. I live out of state and they gave excellent service and delivered me the car. More

by MHEUVELHORST
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Lithia Hyundai of Reno responded

MHEUVELHORST, we're delighted to hear that our team at Lithia Hyundai of Reno made the process smooth and convenient for you. Thank you for choosing us, and enjoy your new car!

February 01, 2025

I loved your service Department especially Lance Smith whom I dealt with for 10 years. I did all the service recommendations as they were due and it had 160,oooplus miles when I decided to get a 2025 new More

by ABARRETT785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the shuttle driver with the curly hair
Report | Print
Feb 03, 2025 -

Lithia Hyundai of Reno responded

Thank you for your kind words about our service department at Lithia Hyundai of Reno! We're glad to hear that Lance and the team provided excellent care over the years. We wish you all the best with your new car, and we're here if you ever need anything in the future!

January 31, 2025

Holly was extremely knowledgeable and accommodating, going the extra mile to help find the right deal. Hands down the best experience I ever had buying a car. More

by LUCASARIZU
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Lithia Hyundai of Reno responded

Lucasarizu, we're delighted to hear that Holly provided you with such an exceptional car-buying experience at Lithia Hyundai of Reno. Thank you for sharing your positive feedback!

1
...
8
9
10
...
398