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Lithia Hyundai of Reno

Reno, NV

4.4
3,675 Reviews
Lithia Hyundai of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. Lithia Hyundai of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville, Sun Valley, and Dayton Nevada, features a wide selection of new Hyundai and used Hyundai cars, trucks and SUVs. Our inventory includes new models such as: The newly redesigned 2020 Hyundai Accent and Accent Hatchback. The all-new 2020 Hyundai Sonata. The new body style Veloster and Veloster N. The redesigned 2020 Elantra and Elantra GT Hatchback. The new 2020 Santa Fe. The incomparable 2020 Tucson. The all new full-size third row Hyundai Palisade. The new compact SUV 2020 Hyundai Kona And an all new 2020 Hyundai Venue.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,675 reviews

January 14, 2023

It was a bit difficult to get a live person to set up maintenance appointment. But the service itself was efficient and satifactory. More

by Jamie Gokey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg
Jan 16, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your valuable feedback, Jamie. We've taken note and will look to improve the experience going forward. We appreciate the honesty and hope to see you again soon at Lithia Hyundai of Reno!

January 14, 2023

The dealership was awesome very clean and the service was very good too I got helped out super quick and in a polite manner not just wanting to sell me a car but what I wanted also the person I believe his n More

by mccoy.tyler12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Erick Campbell
Jan 16, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for the wonderful review! The team takes pride in making sure every visit is quick, easy, and all about the customer's wants. We hope to see you again in the future at Lithia Hyundai of Reno!

January 13, 2023

Lance took care of my oil change early and checked out my brakes with no charge. I have been a customer for over 10 years now and can say he has always taken care of my car needs. More

by bbboriley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate your loyalty at Lithia Hyundai of Reno and are thrilled to hear Lance goes above and beyond for you during your service visits. Thanks for the five stars!

January 12, 2023

I had an extra vehicle to sell and Amy Smith was awesome! The whole process was simple and quick. Their offer was fair and much better than the dolan cult. Thanks Lithia More

by primedigitsnv
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amy Smith
Jan 13, 2023 -

Lithia Hyundai of Reno responded

Thanks for the wonderful review! It was our pleasure to work with you at Lithia Hyundai of Reno and we look forward to seeing you again in the future. Safe travels!

January 10, 2023

This dealership is clean and welcoming. The staff is friendly and helpful. Like it there More

by junkejs
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David Lennox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Lithia Hyundai of Reno responded

We appreciate the awesome review! The team works hard to make sure every visit to Lithia Hyundai of Reno is as helpful and comfortable as possible. Thanks for stopping by!

January 10, 2023

Winter road trouble under car damage, Lithia Hyundai fixed my car, helpful and quick. Thanks! More

by PFAIGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Lithia Hyundai of Reno responded

PFaigin, Thank you for the kind words and great star score, we're glad we could help. Regards, The Management and Service Team Lithia Hyundai of Reno

January 10, 2023

Pushy sales. Dealership did not follow through on service appt. I called SEVERAL times requesting to speak with a manager and NOT EVEN THE COURTESY of a return ca More

by SLUSIANI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Diaz
Jan 10, 2023 -

Lithia Hyundai of Reno responded

Ms. Lusiani, I'm not sure what happened through the sales process, if the sales staff was "pushy" you have my sincerest apology, we train our sales staff to be informative and knowledgeable, not pushy. As far as getting your truck scheduled for service, I see that David called at 11:48 am on Thursday, December 1st, attempting to schedule that visit for you. I don't know if you called him back on his cell or an alternate number? But going back to November 1st I only see one inbound phone call from the phone numbers provided in your record, and that call was on January 2nd at 8:11 am and the system shows no message was left. As the vehicle you purchased is covered by a 60 day/3,000 mile warranty, there is no reason we wouldn't happy to take care of it for you. I will reach out shortly by phone to make the arrangements as I see no pending appointment for you in the system. I'm sorry you feel as though we let you down, let's see if we can redeem ourselves. Regards, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

Jan 10, 2023 -

SLUSIANI responded

On Jan 2, a gentleman answered and took all my information and said all the managers were in a meeting. I called back around 11 and spoke with a female who tried to locate a manager but was unsuccessful. I was told she would put my message on a managers desk. Still no return call to this date.

January 09, 2023

Everyone at this dealership were awesome and very helpful. My wife drove away in a nice new car and they handled all the paperwork quickly. I recommend these folks if you are looking into purchasing More

by NBIANCHINI74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg
Jan 09, 2023 -

Lithia Hyundai of Reno responded

Congrats to you and your wife on the new car! It was our pleasure to work with her to get a good deal. Let us know if you need anything else from Lithia Hyundai of Reno!

January 09, 2023

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by tgsbackflow2
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Lithia Hyundai of Reno responded

Thanks for the 5 stars! See you next time at Lithia Hyundai of Reno!

January 09, 2023

I'm 64, and have lived in this town for 45 years. The last few years very difficult in many ways. My credit took a major nose dive. I have been trying to get a decent vehicle and all of the dealershi More

by jstockwell1225
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kirby McMahon
Jan 09, 2023 -

Lithia Hyundai of Reno responded

Wow! Thank you so much for your recommendation! We feel strongly that it's important for our customers to hear firsthand from other customers about their positive experience, so thank you for sharing it with us. The success of our company is due to incredible team members like Mike and Kirby, and we're so glad to hear that you experienced their dedication and professionalism first-hand. We look forward to serving you again in the future! Please don't hesitate to reach out to us with any future automotive needs. Respectfully yours, The Management Team Lithia Hyundai of Reno

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